Enterprise Information Systems Quiz 2017
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Questions and Answers

Enterprise Information systems helps managers and businesses need to know how to invest capital IT wisely.

True

Competitive advantages derive from the technology, not much on how businesses implement their technologies.

False

Enterprise Information systems are a set of interrelated components that collect (or retrieve), process, store and distribute information to support IT infrastructure.

False

Understanding the firm's value chain we can clearly understand firm's business strategy.

<p>True</p> Signup and view all the answers

The growth of internet and technology convergence helps firm's understanding their supply chain.

<p>False</p> Signup and view all the answers

Business processes enables organizations to handle all recurring unexpected situations.

<p>False</p> Signup and view all the answers

An Enterprise Application is distinct from a business application.

<p>False</p> Signup and view all the answers

The Enterprise Application Model is a logical summarization of all requirements that contributes to implementing every enterprise application.

<p>True</p> Signup and view all the answers

Taking into consideration a firm's business process and value chain, the primary activities include the human resources activity.

<p>False</p> Signup and view all the answers

Taking in consideration firm's business process and value chain, the upstream information is the information sent to another organization.

<p>False</p> Signup and view all the answers

Packaged applications are two or more computer programs that were customized/developed specifically to address a specific business need.

<p>False</p> Signup and view all the answers

Enterprise Resource Planning (ERP) are externally focused applications.

<p>False</p> Signup and view all the answers

Material requirement planning (MRP) are applications that manage all aspects related with firm's:

<p>Bill of materials</p> Signup and view all the answers

The output of the material requirement planning (MRP) is:

<p>Purchase orders</p> Signup and view all the answers

Manufacturing resource planning includes:

<p>Machines centers</p> Signup and view all the answers

The principle of an Enterprise Resource Planning is the:

<p>Integration of financial with operational management aspects</p> Signup and view all the answers

The enterprise systems that integrate all functional systems into a single BD and share data across all functional departments are called:

<p>Integrated systems</p> Signup and view all the answers

The problems with functional based applications are:

<p>Sharing of data and integrated information</p> Signup and view all the answers

What is a ERP?

<p>Is a process of managing resources and their use of data and infrastructure in a coordinator manner</p> Signup and view all the answers

In terms of an ERP an example of functional areas and business processes can be:

<p>Production and materials management</p> Signup and view all the answers

The activity of representing firm's processes so that the current process may be analyzed, implemented or improved is called:

<p>Business process modeling</p> Signup and view all the answers

Of the following which is not a definition of routines and business processes?

<p>Business firms are a collection of business processes</p> Signup and view all the answers

Please complete the sentence: The Marketing and Sales functional area exchanges

<p>data with customers, sales, marketers, vendors, human resource, accounting and production and materials management functional areas</p> Signup and view all the answers

Please complete the sentence: The Accounting and Finance management functional area includes

<p>Invoices, payments and credit memos data</p> Signup and view all the answers

Of the following, which is not a common pitfall in implementing an ERP?

<p>Did not customize the system</p> Signup and view all the answers

Of the following, which is not part of ERP installation?

<p>Supply chain management</p> Signup and view all the answers

Financial management is a functional area of a typical ERP installation; which of the following is not part of this functional area?

<p>Purchase and sales</p> Signup and view all the answers

Which of the following is not a type of enterprise application?

<p>Irbid application</p> Signup and view all the answers

Logistics focuses its attention on activities such as procurement and distribution.

<p>True</p> Signup and view all the answers

Supply chain is a set of firms directly linked by one or more upstream and downstream flows of products, services, finances, or information from a source to a customer.

<p>True</p> Signup and view all the answers

Is supply chain management one of the basic types of SCM systems?

<p>False</p> Signup and view all the answers

Supply chain management can be broken down into three typical businesses: finance, resources and costs.

<p>False</p> Signup and view all the answers

CRM is the core applications in the majority of firms to extract added value from the IT.

<p>True</p> Signup and view all the answers

The CRM build on data-centric processes, disseminated throughout the organization, integrating the areas of marketing, sales and service.

<p>False</p> Signup and view all the answers

Operational CRM is the most critical and essential tool for any CRM strategy.

<p>True</p> Signup and view all the answers

CRM requires people to stop thinking about departmental boundaries and to start thinking about how can help each other.

<p>False</p> Signup and view all the answers

E-business is about doing business electronically.

<p>False</p> Signup and view all the answers

Publishing is a digital dimension of e-commerce.

<p>False</p> Signup and view all the answers

Business to Consumer (B2C) refers to the full spectrum of e-commerce that can occur between two organizations.

<p>False</p> Signup and view all the answers

E-commerce payment system includes web traffic data analysis.

<p>False</p> Signup and view all the answers

Participants in the management of the supply chain are:

<p>Distributors and Warehouses</p> Signup and view all the answers

The major supply drivers for supply chain management are:

<p>Transportation, Locations and Information</p> Signup and view all the answers

A typical business processes for supply chain management includes:

<p>Warehouse Management</p> Signup and view all the answers

The principle of a Sales Order Processing is the:

<p>Business processes that involves related activities such as quotes and customer returns</p> Signup and view all the answers

Which is not part of the CRM stages?

<p>All above</p> Signup and view all the answers

Which of the following is a type of a CRM system?

<p>Analytical CRM</p> Signup and view all the answers

A typical operation CRM consists of:

<p>All above</p> Signup and view all the answers

Mobile CRM solutions can provide new social collaboration capabilities that include:

<p>None of the above</p> Signup and view all the answers

The scope of e-commerce is the:

<p>All above</p> Signup and view all the answers

When designing an e-commerce initiative you need to design a website taking in consideration:

<p>Communication and community</p> Signup and view all the answers

Duration of advantage is a strategic approach to implement an e-commerce initiative, this approach to e-commerce based on unpredictability is generally called:

<p>Simple rules approach</p> Signup and view all the answers

The question “what should we be?” is answered by the e-commerce strategic approach called:

<p>Resource approach</p> Signup and view all the answers

Of the following, which is not a CRM challenges in implementing an CRM initiative?

<p>Integrating customer prices</p> Signup and view all the answers

Of the following, which is a common challenge in implementing an e-commerce initiative?

<p>All above</p> Signup and view all the answers

In regards to Human capital management (HCM), the Human Resources (HR) systems provides additional features, which ones?:

<p>All above</p> Signup and view all the answers

Of the following, which is not a component of Big Data for enterprise information systems?

<p>Verticality</p> Signup and view all the answers

Study Notes

Test 1 - 2017

  • Enterprise Information systems help managers and business understand how to invest IT capital wisely. (True/False question)
  • Competitive advantages derive from technology implementation, not simply the technology itself. (True/False Question)
  • Enterprise Information Systems (EIS) support decision-making, not IT infrastructure. (True/False Question)
  • Understanding the value chain clearly explains a firm's business strategy. (True/False Question)
  • Growth of internet and technology convergence affects firm's understanding of their supply chain. (True/False Question)

How Much Enterprise Information Systems Matter?

  • The growth of internet and technology convergence is a key factor.

  • Transformation of the business enterprise is important.

  • Growth of a globally connected economy (globalization) is essential.

  • Growth of knowledge-based economies is crucial.

  • Emergence of the digital firm is a significant element.

  • Business processes can handle recurring expected situations. (True/False Question)

  • An Enterprise Application is a type of business application. (True/False Question)

  • The Enterprise Application Model summarizes requirements for enterprise processes. (True/False Question)

  • Key business activities include logistics, operations, manufacturing, marketing, and customer service. (True/False Question)

Information Received from Other Organizations

  • Upstream information is information received, not sent, from another organization. (True/False Question)

Packaged Applications

  • Packaged applications are computer programs targeting specific business needs. (True/False Question)
  • Custom applications are programs tailored to specific business needs. (True/False Question)
  • Standalone applications are individual programs not linked to a broader system. (True/False Question)

Enterprise Resource Planning (ERP)

  • ERP applications are internally focused. (True/False Question)
  • Material Requirement Planning (MRP) manages supply chain aspects.
    • Supply chain
    • Bill of materials
    • Demand
    • Procurement

Output of Material Requirement Planning (MRP)

  • The output of Material Requirement Planning (MRP) is purchase orders. (Multiple Choice)

Manufacturing Resource Planning

  • Manufacturing resource planning (MRP) includes payables and receivables, cash management, machining centers, and processes tools. (Multiple choice)

Enterprise Resource Planning Principle

  • The principle of Enterprise Resource Planning is integrating financial aspects with operational management aspects. (Multiple Choice)

Enterprise Systems Integrating Functional Systems

  • Enterprise systems integrating all functional systems into a single database are called integrated systems. (Multiple Choice)

Functional Based Applications Problems/ERP Definition

  • Issues with functional-based applications include consolidation, redesign, data duplication, inconsistency, and a lack of data integration.
  • ERP is a set of integrated business applications supporting business functions.

Functional Areas and Business Processes

  • Functional areas in ERP include Sales and Transportation, Marketing and Social Media, Production and Workers, and Production and Materials Management. (Multiple Choice)

Enterprise Application Model

  • The activity of representing firm's processes so that the current process may be analyzed, implemented or improved is called Business Process Modeling. (Multiple Choice)
  • Routines are patterns of behavior and a collection of routines or process, are the value chain. (True/False question)

Marketing and Sales Functional Area

  • The Marketing and Sales functional area exchanges data with customers, vendors, and human resources and production/materials. (Multiple Choice)

Accounting and Finance Functional Area

  • The Accounting and Finance management functional area includes payroll, benefits, expenses, legal requirements, costs, expenses, forecasts, invoices, payments, credit memos, and sales forecasts. (Multiple Choice in the form of a definition of the category)

Common Pitfalls and Parts of ERP

  • Important aspects of ERP implementation include proper customization planning, executive support, and aligning goals and objectives.
  • Vendor management, customer management, and supply chain management are parts of ERP installations. (Multiple Choice)
  • Parts such as general ledger, costing and accounting, payables and receivables, and purchase/sales are all parts of Financial Management within an ERP. (Multiple Choice)

Enterprise Application Types

  • Packaged, custom, irbid, and stand-alone applications are all business application types. (Multiple Choice)

Logistics Focus

  • Logistics focuses on procurement and distribution. (True/False Question)

Supply Chain

  • A supply chain is a series of firms linked by flows of products, services, finance, and information to a customer. (True/False Question)
  • Basic supply chain management systems include supply chain planning and supply chain execution. (True/False Question)
  • Supply chain management can be broken down into finance, resources and costs. (True/False Question)
  • CRM applications help extract value from technology. (True/False Question)

CRM

  • CRM builds on customer-centric processes. (True/False Question)
  • Operational CRM is a major tool for any CRM strategy. (True/False Question)
  • CRM requires people to break down departmental boundaries. (True/False Question)
  • E-business is about conducting business electronically (using technology). (True/False Question)
  • E-commerce is about doing business online. (True/False Question)
  • Publishing is a digital form of e-commerce. (True/False question)

Business to Customer/Business to Business (B2C/B2B)

  • Business to Consumer (B2C) and Business to Business (B2B) refer to e-commerce transactions between different entities (person to business or business to business). (True/False Question)

E-commerce Payment Systems

  • E-commerce payments include digital verification, Certificate Authority (CA) and secure socket layer (SSL). (True/False Question)

Supply Chain Management Participants

  • Participants in supply chain management include production, sales, distributors, customers, and warehouses. (Multiple Choice)

Supply Chain Management Drivers

  • The major drivers for supply chain management are production, inventory, location, transportation and information. (Multiple Choice)

Typical Business Processes for Supply Chain Mgmt

  • Payables and receivables, cash management, warehouse management, and processes tools are part of typical business processes for supply chain management. (Multiple Choice)
  • Sales order processing, purchase order processing, production order processing, multisite operations, and warehouse management, sales and operational planning are all part of processes for supply chain management.

Sales Order Processing

  • Sales order processing involves converting sales plans into production/purchasing plans, related activities like quotes, and the management of customer returns. (Multiple Choice)

CRM Stages

  • Customer retention and extension, customer satisfaction and loyalty, customer acquisition and extension, and all above form CRM stages. (Multiple Choice)
  • A type of CRM system includes Analytical, Cooperative, and Sales CRM. (Multiple Choice)

CRM Operation

  • A typical operation CRM system includes sales, marketing and service automation. (Multiple Choice)

Mobile CRM Capabilities

  • Mobile CRM can automate work, update activities, post microblogging, and allow for interactions. (Multiple Choice)

Scope of E-Commerce

  • E-commerce includes intra- and inter-organizational activities. (Multiple Choice)

E-Commerce Website Design

  • Designing an e-commerce website involves considering communications between the website and the customer. (Multiple Choice)

E-Commerce Strategic Approach

  • The approach to implement e-commerce initiatives takes into account the position and resource strategies. (Multiple Choice)

CRM Implementation Challenges

  • CRM implementation challenges include integrating customer content, integrating customer prices, and end-to-end processes. (Multiple Choice)

E-Commerce Initiative Challenges

  • Challenges in developing an e-commerce initiative include the international marketplace, customization, and reduced inventories. (Multiple Choice)

Big Data Components

  • A non-component of Big Data information would be Verticality. (Multiple Choice)

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Related Documents

Teste 1 - 2017 Past Paper PDF

Description

This quiz assesses your understanding of Enterprise Information Systems (EIS) and their importance in managing IT capital, decision-making, and business strategy. Answer True or False to statements about technology's role in competitive advantages and the impact of internet growth on supply chains. Test your knowledge on the critical aspects of EIS in today's digital economy.

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