Podcast
Questions and Answers
Enterprise Information systems helps managers and businesses need to know how to invest capital IT wisely.
Enterprise Information systems helps managers and businesses need to know how to invest capital IT wisely.
True (A)
Competitive advantages derive from the technology, not much on how businesses implement their technologies.
Competitive advantages derive from the technology, not much on how businesses implement their technologies.
False (B)
Enterprise Information systems are a set of interrelated components that collect (or retrieve), process, store and distribute information to support IT infrastructure.
Enterprise Information systems are a set of interrelated components that collect (or retrieve), process, store and distribute information to support IT infrastructure.
False (B)
Understanding the firm's value chain we can clearly understand firm's business strategy.
Understanding the firm's value chain we can clearly understand firm's business strategy.
The growth of internet and technology convergence helps firm's understanding their supply chain.
The growth of internet and technology convergence helps firm's understanding their supply chain.
Business processes enables organizations to handle all recurring unexpected situations.
Business processes enables organizations to handle all recurring unexpected situations.
An Enterprise Application is distinct from a business application.
An Enterprise Application is distinct from a business application.
The Enterprise Application Model is a logical summarization of all requirements that contributes to implementing every enterprise application.
The Enterprise Application Model is a logical summarization of all requirements that contributes to implementing every enterprise application.
Taking into consideration a firm's business process and value chain, the primary activities include the human resources activity.
Taking into consideration a firm's business process and value chain, the primary activities include the human resources activity.
Taking in consideration firm's business process and value chain, the upstream information is the information sent to another organization.
Taking in consideration firm's business process and value chain, the upstream information is the information sent to another organization.
Packaged applications are two or more computer programs that were customized/developed specifically to address a specific business need.
Packaged applications are two or more computer programs that were customized/developed specifically to address a specific business need.
Enterprise Resource Planning (ERP) are externally focused applications.
Enterprise Resource Planning (ERP) are externally focused applications.
Material requirement planning (MRP) are applications that manage all aspects related with firm's:
Material requirement planning (MRP) are applications that manage all aspects related with firm's:
The output of the material requirement planning (MRP) is:
The output of the material requirement planning (MRP) is:
Manufacturing resource planning includes:
Manufacturing resource planning includes:
The principle of an Enterprise Resource Planning is the:
The principle of an Enterprise Resource Planning is the:
The enterprise systems that integrate all functional systems into a single BD and share data across all functional departments are called:
The enterprise systems that integrate all functional systems into a single BD and share data across all functional departments are called:
The problems with functional based applications are:
The problems with functional based applications are:
What is a ERP?
What is a ERP?
In terms of an ERP an example of functional areas and business processes can be:
In terms of an ERP an example of functional areas and business processes can be:
The activity of representing firm's processes so that the current process may be analyzed, implemented or improved is called:
The activity of representing firm's processes so that the current process may be analyzed, implemented or improved is called:
Of the following which is not a definition of routines and business processes?
Of the following which is not a definition of routines and business processes?
Please complete the sentence: The Marketing and Sales functional area exchanges
Please complete the sentence: The Marketing and Sales functional area exchanges
Please complete the sentence: The Accounting and Finance management functional area includes
Please complete the sentence: The Accounting and Finance management functional area includes
Of the following, which is not a common pitfall in implementing an ERP?
Of the following, which is not a common pitfall in implementing an ERP?
Of the following, which is not part of ERP installation?
Of the following, which is not part of ERP installation?
Financial management is a functional area of a typical ERP installation; which of the following is not part of this functional area?
Financial management is a functional area of a typical ERP installation; which of the following is not part of this functional area?
Which of the following is not a type of enterprise application?
Which of the following is not a type of enterprise application?
Logistics focuses its attention on activities such as procurement and distribution.
Logistics focuses its attention on activities such as procurement and distribution.
Supply chain is a set of firms directly linked by one or more upstream and downstream flows of products, services, finances, or information from a source to a customer.
Supply chain is a set of firms directly linked by one or more upstream and downstream flows of products, services, finances, or information from a source to a customer.
Is supply chain management one of the basic types of SCM systems?
Is supply chain management one of the basic types of SCM systems?
Supply chain management can be broken down into three typical businesses: finance, resources and costs.
Supply chain management can be broken down into three typical businesses: finance, resources and costs.
CRM is the core applications in the majority of firms to extract added value from the IT.
CRM is the core applications in the majority of firms to extract added value from the IT.
The CRM build on data-centric processes, disseminated throughout the organization, integrating the areas of marketing, sales and service.
The CRM build on data-centric processes, disseminated throughout the organization, integrating the areas of marketing, sales and service.
Operational CRM is the most critical and essential tool for any CRM strategy.
Operational CRM is the most critical and essential tool for any CRM strategy.
CRM requires people to stop thinking about departmental boundaries and to start thinking about how can help each other.
CRM requires people to stop thinking about departmental boundaries and to start thinking about how can help each other.
E-business is about doing business electronically.
E-business is about doing business electronically.
Publishing is a digital dimension of e-commerce.
Publishing is a digital dimension of e-commerce.
Business to Consumer (B2C) refers to the full spectrum of e-commerce that can occur between two organizations.
Business to Consumer (B2C) refers to the full spectrum of e-commerce that can occur between two organizations.
E-commerce payment system includes web traffic data analysis.
E-commerce payment system includes web traffic data analysis.
Participants in the management of the supply chain are:
Participants in the management of the supply chain are:
The major supply drivers for supply chain management are:
The major supply drivers for supply chain management are:
A typical business processes for supply chain management includes:
A typical business processes for supply chain management includes:
The principle of a Sales Order Processing is the:
The principle of a Sales Order Processing is the:
Which is not part of the CRM stages?
Which is not part of the CRM stages?
Which of the following is a type of a CRM system?
Which of the following is a type of a CRM system?
A typical operation CRM consists of:
A typical operation CRM consists of:
Mobile CRM solutions can provide new social collaboration capabilities that include:
Mobile CRM solutions can provide new social collaboration capabilities that include:
The scope of e-commerce is the:
The scope of e-commerce is the:
When designing an e-commerce initiative you need to design a website taking in consideration:
When designing an e-commerce initiative you need to design a website taking in consideration:
Duration of advantage is a strategic approach to implement an e-commerce initiative, this approach to e-commerce based on unpredictability is generally called:
Duration of advantage is a strategic approach to implement an e-commerce initiative, this approach to e-commerce based on unpredictability is generally called:
The question “what should we be?” is answered by the e-commerce strategic approach called:
The question “what should we be?” is answered by the e-commerce strategic approach called:
Of the following, which is not a CRM challenges in implementing an CRM initiative?
Of the following, which is not a CRM challenges in implementing an CRM initiative?
Of the following, which is a common challenge in implementing an e-commerce initiative?
Of the following, which is a common challenge in implementing an e-commerce initiative?
In regards to Human capital management (HCM), the Human Resources (HR) systems provides additional features, which ones?:
In regards to Human capital management (HCM), the Human Resources (HR) systems provides additional features, which ones?:
Of the following, which is not a component of Big Data for enterprise information systems?
Of the following, which is not a component of Big Data for enterprise information systems?
Flashcards
What is an Enterprise Information System (EIS)?
What is an Enterprise Information System (EIS)?
A set of interrelated components that collect, process, store, and distribute information to support decision-making.
Does understanding a firm's value chain help us understand its business strategy?
Does understanding a firm's value chain help us understand its business strategy?
True. Understanding a company's value chain provides insights into its strategic direction.
Does the growth of the internet help firms understand their supply chain?
Does the growth of the internet help firms understand their supply chain?
False. The growth of the internet and technology convergence is a key reason why Enterprise Information Systems are important.
Do business processes handle unexpected situations?
Do business processes handle unexpected situations?
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Is an Enterprise Application distinct from a business application?
Is an Enterprise Application distinct from a business application?
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What is the Enterprise Application Model?
What is the Enterprise Application Model?
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Are human resources activities considered primary activities in a firm's business process and value chain?
Are human resources activities considered primary activities in a firm's business process and value chain?
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In a firm's business process and value chain, is upstream information the information sent to another organization?
In a firm's business process and value chain, is upstream information the information sent to another organization?
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What are custom applications?
What are custom applications?
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Are Enterprise Resource Planning (ERP) systems externally focused?
Are Enterprise Resource Planning (ERP) systems externally focused?
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Material requirement planning (MRP) applications manage all aspects related to which of the following?
Material requirement planning (MRP) applications manage all aspects related to which of the following?
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What is the output of the material requirement planning (MRP) system?
What is the output of the material requirement planning (MRP) system?
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What does manufacturing resource planning include?
What does manufacturing resource planning include?
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What is the principle of Enterprise Resource Planning (ERP)?
What is the principle of Enterprise Resource Planning (ERP)?
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What are enterprise systems called that integrate all functional systems into a single database and share data across departments?
What are enterprise systems called that integrate all functional systems into a single database and share data across departments?
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What are some problems associated with functional-based applications?
What are some problems associated with functional-based applications?
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What is an ERP (Enterprise Resource Planning) system?
What is an ERP (Enterprise Resource Planning) system?
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Which of the following is an example of functional areas and business processes within an ERP system?
Which of the following is an example of functional areas and business processes within an ERP system?
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What is the activity of representing a firm's processes so that the current process can be analyzed, implemented, or improved?
What is the activity of representing a firm's processes so that the current process can be analyzed, implemented, or improved?
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Which of the following is NOT a definition of routines and business processes?
Which of the following is NOT a definition of routines and business processes?
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The Marketing and Sales functional area exchanges data with which other functional areas?
The Marketing and Sales functional area exchanges data with which other functional areas?
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The Accounting and Finance management functional area includes data related to which of the following?
The Accounting and Finance management functional area includes data related to which of the following?
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Which of the following is NOT a common pitfall in implementing an ERP system?
Which of the following is NOT a common pitfall in implementing an ERP system?
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Which of the following is NOT part of ERP installation?
Which of the following is NOT part of ERP installation?
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Which of the following is NOT part of the Financial management functional area of a typical ERP installation?
Which of the following is NOT part of the Financial management functional area of a typical ERP installation?
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Which of the following is NOT a type of enterprise application?
Which of the following is NOT a type of enterprise application?
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Does logistics focus on activities like procurement and distribution?
Does logistics focus on activities like procurement and distribution?
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Is a supply chain a set of firms linked by flows of products, services, finances, or information?
Is a supply chain a set of firms linked by flows of products, services, finances, or information?
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Is supply chain management one of the basic types of SCM systems?
Is supply chain management one of the basic types of SCM systems?
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Can supply chain management be broken down into three typical businesses: finance, resources, and costs?
Can supply chain management be broken down into three typical businesses: finance, resources, and costs?
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Does CRM build on data-centric processes?
Does CRM build on data-centric processes?
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Is Operational CRM the most critical and essential tool for any CRM strategy?
Is Operational CRM the most critical and essential tool for any CRM strategy?
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Does CRM require people to stop thinking about departmental boundaries and to start thinking about how can help each other?
Does CRM require people to stop thinking about departmental boundaries and to start thinking about how can help each other?
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Is e-commerce about doing business electronically?
Is e-commerce about doing business electronically?
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Is E-business about doing business electronically?
Is E-business about doing business electronically?
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Does Business to Consumer (B2C) refer to the full spectrum of e-commerce that can occur between two organizations?
Does Business to Consumer (B2C) refer to the full spectrum of e-commerce that can occur between two organizations?
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Who are the participants in the management of the supply chain?
Who are the participants in the management of the supply chain?
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What are the major supply drivers for supply chain management?
What are the major supply drivers for supply chain management?
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What is a typical business process for supply chain management?
What is a typical business process for supply chain management?
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What is the principle of Sales Order Processing?
What is the principle of Sales Order Processing?
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Which is NOT part of the CRM stages?
Which is NOT part of the CRM stages?
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Which of the following is a type of CRM system?
Which of the following is a type of CRM system?
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What does a typical operation CRM consist of?
What does a typical operation CRM consist of?
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Mobile CRM solutions can provide new social collaboration capabilities that include which of the following?
Mobile CRM solutions can provide new social collaboration capabilities that include which of the following?
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What is the scope of e-commerce?
What is the scope of e-commerce?
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When designing an e-commerce initiative, you need to design a website taking into consideration which of the following?
When designing an e-commerce initiative, you need to design a website taking into consideration which of the following?
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Duration of advantage is a strategic approach to implement an e-commerce initiative. This approach to e-commerce based on unpredictability is generally called what?
Duration of advantage is a strategic approach to implement an e-commerce initiative. This approach to e-commerce based on unpredictability is generally called what?
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The question "what should we be?" is answered by which e-commerce strategic approach?
The question "what should we be?" is answered by which e-commerce strategic approach?
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Which of the following is NOT a CRM challenge in implementing a CRM initiative?
Which of the following is NOT a CRM challenge in implementing a CRM initiative?
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Which of the following is a common challenge in implementing an e-commerce initiative?
Which of the following is a common challenge in implementing an e-commerce initiative?
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In regards to Human capital management (HCM), the Human Resources (HR) systems provide additional features, which ones?
In regards to Human capital management (HCM), the Human Resources (HR) systems provide additional features, which ones?
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Which of the following is NOT a component of Big Data for enterprise information systems?
Which of the following is NOT a component of Big Data for enterprise information systems?
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Study Notes
Test 1 - 2017
- Enterprise Information systems help managers and business understand how to invest IT capital wisely. (True/False question)
- Competitive advantages derive from technology implementation, not simply the technology itself. (True/False Question)
- Enterprise Information Systems (EIS) support decision-making, not IT infrastructure. (True/False Question)
- Understanding the value chain clearly explains a firm's business strategy. (True/False Question)
- Growth of internet and technology convergence affects firm's understanding of their supply chain. (True/False Question)
How Much Enterprise Information Systems Matter?
-
The growth of internet and technology convergence is a key factor.
-
Transformation of the business enterprise is important.
-
Growth of a globally connected economy (globalization) is essential.
-
Growth of knowledge-based economies is crucial.
-
Emergence of the digital firm is a significant element.
-
Business processes can handle recurring expected situations. (True/False Question)
-
An Enterprise Application is a type of business application. (True/False Question)
-
The Enterprise Application Model summarizes requirements for enterprise processes. (True/False Question)
-
Key business activities include logistics, operations, manufacturing, marketing, and customer service. (True/False Question)
Information Received from Other Organizations
- Upstream information is information received, not sent, from another organization. (True/False Question)
Packaged Applications
- Packaged applications are computer programs targeting specific business needs. (True/False Question)
- Custom applications are programs tailored to specific business needs. (True/False Question)
- Standalone applications are individual programs not linked to a broader system. (True/False Question)
Enterprise Resource Planning (ERP)
- ERP applications are internally focused. (True/False Question)
- Material Requirement Planning (MRP) manages supply chain aspects.
- Supply chain
- Bill of materials
- Demand
- Procurement
Output of Material Requirement Planning (MRP)
- The output of Material Requirement Planning (MRP) is purchase orders. (Multiple Choice)
Manufacturing Resource Planning
- Manufacturing resource planning (MRP) includes payables and receivables, cash management, machining centers, and processes tools. (Multiple choice)
Enterprise Resource Planning Principle
- The principle of Enterprise Resource Planning is integrating financial aspects with operational management aspects. (Multiple Choice)
Enterprise Systems Integrating Functional Systems
- Enterprise systems integrating all functional systems into a single database are called integrated systems. (Multiple Choice)
Functional Based Applications Problems/ERP Definition
- Issues with functional-based applications include consolidation, redesign, data duplication, inconsistency, and a lack of data integration.
- ERP is a set of integrated business applications supporting business functions.
Functional Areas and Business Processes
- Functional areas in ERP include Sales and Transportation, Marketing and Social Media, Production and Workers, and Production and Materials Management. (Multiple Choice)
Enterprise Application Model
- The activity of representing firm's processes so that the current process may be analyzed, implemented or improved is called Business Process Modeling. (Multiple Choice)
- Routines are patterns of behavior and a collection of routines or process, are the value chain. (True/False question)
Marketing and Sales Functional Area
- The Marketing and Sales functional area exchanges data with customers, vendors, and human resources and production/materials. (Multiple Choice)
Accounting and Finance Functional Area
- The Accounting and Finance management functional area includes payroll, benefits, expenses, legal requirements, costs, expenses, forecasts, invoices, payments, credit memos, and sales forecasts. (Multiple Choice in the form of a definition of the category)
Common Pitfalls and Parts of ERP
- Important aspects of ERP implementation include proper customization planning, executive support, and aligning goals and objectives.
- Vendor management, customer management, and supply chain management are parts of ERP installations. (Multiple Choice)
- Parts such as general ledger, costing and accounting, payables and receivables, and purchase/sales are all parts of Financial Management within an ERP. (Multiple Choice)
Enterprise Application Types
- Packaged, custom, irbid, and stand-alone applications are all business application types. (Multiple Choice)
Logistics Focus
- Logistics focuses on procurement and distribution. (True/False Question)
Supply Chain
- A supply chain is a series of firms linked by flows of products, services, finance, and information to a customer. (True/False Question)
- Basic supply chain management systems include supply chain planning and supply chain execution. (True/False Question)
- Supply chain management can be broken down into finance, resources and costs. (True/False Question)
- CRM applications help extract value from technology. (True/False Question)
CRM
- CRM builds on customer-centric processes. (True/False Question)
- Operational CRM is a major tool for any CRM strategy. (True/False Question)
- CRM requires people to break down departmental boundaries. (True/False Question)
- E-business is about conducting business electronically (using technology). (True/False Question)
- E-commerce is about doing business online. (True/False Question)
- Publishing is a digital form of e-commerce. (True/False question)
Business to Customer/Business to Business (B2C/B2B)
- Business to Consumer (B2C) and Business to Business (B2B) refer to e-commerce transactions between different entities (person to business or business to business). (True/False Question)
E-commerce Payment Systems
- E-commerce payments include digital verification, Certificate Authority (CA) and secure socket layer (SSL). (True/False Question)
Supply Chain Management Participants
- Participants in supply chain management include production, sales, distributors, customers, and warehouses. (Multiple Choice)
Supply Chain Management Drivers
- The major drivers for supply chain management are production, inventory, location, transportation and information. (Multiple Choice)
Typical Business Processes for Supply Chain Mgmt
- Payables and receivables, cash management, warehouse management, and processes tools are part of typical business processes for supply chain management. (Multiple Choice)
- Sales order processing, purchase order processing, production order processing, multisite operations, and warehouse management, sales and operational planning are all part of processes for supply chain management.
Sales Order Processing
- Sales order processing involves converting sales plans into production/purchasing plans, related activities like quotes, and the management of customer returns. (Multiple Choice)
CRM Stages
- Customer retention and extension, customer satisfaction and loyalty, customer acquisition and extension, and all above form CRM stages. (Multiple Choice)
- A type of CRM system includes Analytical, Cooperative, and Sales CRM. (Multiple Choice)
CRM Operation
- A typical operation CRM system includes sales, marketing and service automation. (Multiple Choice)
Mobile CRM Capabilities
- Mobile CRM can automate work, update activities, post microblogging, and allow for interactions. (Multiple Choice)
Scope of E-Commerce
- E-commerce includes intra- and inter-organizational activities. (Multiple Choice)
E-Commerce Website Design
- Designing an e-commerce website involves considering communications between the website and the customer. (Multiple Choice)
E-Commerce Strategic Approach
- The approach to implement e-commerce initiatives takes into account the position and resource strategies. (Multiple Choice)
CRM Implementation Challenges
- CRM implementation challenges include integrating customer content, integrating customer prices, and end-to-end processes. (Multiple Choice)
E-Commerce Initiative Challenges
- Challenges in developing an e-commerce initiative include the international marketplace, customization, and reduced inventories. (Multiple Choice)
Big Data Components
- A non-component of Big Data information would be Verticality. (Multiple Choice)
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Description
This quiz assesses your understanding of Enterprise Information Systems (EIS) and their importance in managing IT capital, decision-making, and business strategy. Answer True or False to statements about technology's role in competitive advantages and the impact of internet growth on supply chains. Test your knowledge on the critical aspects of EIS in today's digital economy.