COMMUNICATION (WEEK 1).docx

**COMMUNICATION** -- derived from the Latin word "communis" meaning "commonness" "A transaction in which the participants are mutually engaged in the process of creating the meaning." -Comeaux (1996) "The communication process begins when a message is conceived by a sender. It is then encoded-tran...

**COMMUNICATION** -- derived from the Latin word "communis" meaning "commonness" "A transaction in which the participants are mutually engaged in the process of creating the meaning." -Comeaux (1996) "The communication process begins when a message is conceived by a sender. It is then encoded-translated to a signal or a sequence of signals and transmitted by a particular medium or channel to a receiver who then decodes it and interprets the message, returning a signal in some way that the message has or has not been understood." -Hill Watson (1997) "Communication is defined as the transfer or delivery of thoughts, messages, ideas or knowledge, whether by speech writing or signals from a Sender or Receiver." -W. Bentham (1994) "Communication is a process where audience understanding is created when a message is sent by a communicator through an appropriate channel or medium." -Harvest Missions International (2002) "Any act by which one person gives to a receiver from another person information about that person\'s needs, desires, perceptions, knowledge or affective states. Communication may be intentional or unintentional, may involve conventional signals, may take linguistic or non-linguistic forms, and may occur through spoken or other modes." -Julia Scherba de Valenzuela It is a two-way process by which information is exchanged between or among individuals through a common system of symbols, signs, and behavior. -Martinez I Communication is a process of sharing and conveying messages or information from one person to another within and across channels, contexts, media, and cultures. -McCornack, 2014 **IMPORTANCE OF COMMUNICATION** - Effective communication can help to resolve or avoid problems and/ or conflicts. - It helps you connect with others and share ideas. - Effective communication clarifies information, reducing wasted time. - Helps builds relationships, teamwork, and trust. - Helps to develop your knowledge base, which helps you make better life choices. - Effective communication builds interpersonal relationships, at home and at work. - Helps us understand people, overcome diversities, and clarify situations. - Communication is a skill that employers look for in an employee. - Effective communication is a necessary skill to advocate for your rights and your needs. **QUALITIES OF AN EFFECTIVE COMMUNICATION** Effective communication is a message that is understood as the communicator meant it to be understood.  In order to help ensure understanding, communicators need to understand and apply the 7 Cs of Effective Communication.  An effective communication should be: 1^ST^ C **CORRECTNESS** Does not only include... - Proper grammar - Punctuation - Spelling It also means the inclusion of accurate facts, word choice and figures in your message. A. Use appropriate level of language -formal language is used in scholarly and legal documents informal language is used in letters, reports, newspaper and letters. It uses short, well known and conversational words. Anticipate- expect Ascertain - find out Conflagration -- fire edifice -- building Procure -- get utilize -- use B. Include only accurate facts, words and figures. C. Maintain acceptable writing mechanics. - Practice: 1\. This is in response to your letter dated June 12, 2012 asking for information regarding the AGRILINK. 2\. We are hoping that you will organized an tour to visit AGRILINK to be held on June 12th 2012. NOTE: are more Is much 4\. Your letter of September 10, 2011 concerning the mis(s)ing pool chain sockets has been directed to my attention. 5\. We regret the om(m)ission of the 10 pole chain socket(s). 2^nd^ C **CONCISENESS (Brevity)** - Soul of wit - Maximum ideas in minimum words - It saves the reader\'s time and effort in understanding the letter. It involves saying what you have to say with the least number of words without sacrificing the meaning of the message. - Concise---gets to the point without using unneeded words or images A. **Deadwood** refers to unnecessary and needless word/s and phrase/s. **Example:** **Wordy:** We are looking for a painter who had experience. **Corrected:** We are looking for an experienced painter. **Wordy:** Record these names in a place to which all of us have access. **Corrected:** Record these names in an accessible place. **Wordy:** Our reason for leaving the party earlier was because we knew how heavy the traffic would be. **Corrected:** We left the party early because we knew how heavy the traffic would be**.** B. **Redundancy** refers to the needless repetition of ideas. Example: **Wordy:** In this modern day of ours, man nowadays is fast becoming Frankenstein. **Improved:** Modern man is fast becoming Frankenstein. **Wordy:** here is a picture of the new Mac desktop that they just introduced. **Improved:** here is a picture of the Mac desktop that they just introduced. **Wordy:** George Washington, he was notably painted by Gilbert Stewart. **Improved:** George Washington was notably painted by Gilbert Stewart. C. Flabby (loose) expressions Examples: at the later time (later) at this point in time (now) During the time (while) more or less (about) in the event that (if) Practice: Here is an example of the new hybrid vehicle just introduced at the automobile exposition. I have a suspicion (doubt) that (can be removed) the meeting will end in an argument. This is a report about (can be removed) an analysis of our town water. We are looking for a house painter who was skilled. (house painter.) Hire only the qualified welders who are certified in the skill. (Hire qualified/certified welders.) Practice: 1\. Please refer back to the letter we\'ve written to you. 2\. The contract has ended last June 16 2012. We recommend that you repeat again the application that you sent. We are sorry that the final outcome of the transaction is negative. We will right access your account after one month. The signatures are exactly identical. It will help to hasten the process. We are hoping that the new beginning of our business will be beneficial for us. 3^rd^ C **CONSIDERATION** It means preparing every message with the message that the receiver have in mind. Focusing on the "YOU" attitude instead of the "WE" attitude shows the writer\'s interest in the receiver. A. Sentences that emphasizes the "YOU" instead of "WE" WE - I want to send my congratulation to you for winning the last competition. YOU - Congratulations to you for winning in the last competition. WE - we now have a walk-up Window, open from 7:00 to 9:00 AM and 3:00 to 8:00 PM Monday to Friday. YOU - You cannot take care of you banking needs at our... B. However, messages that use "you" can be insensitive in negative situations. - The check was not enclosed. - We have differing interpretations of the utility proposal. C. Emphasize positive, pleasant facts. - Stress out what you can do, not what you cannot. - Avoid negative words ang phrases. - When you travel on company expense, your approve fare is for tourist class. - The terms of sale are described on our invoice and perhaps, you overlooked them. Pracrice: 1\. Your attitude is the reason behind the cancellation of your application. 2\. We give 5% rebates for those who are regularly updating their account. 3\. We will have a free training program where in you are invited. 4\. We will keep you posted with the developments. 5\. We are sorry that we cannot give in to your demands. 4^th^ C **CONCRETENESS** \- includes specific examples or explanations Being specific and vivid rather than being vague ang general. A. Use specific facts X - This computer reproduces invitation letters fast. Our products have won several prizes. - This computer types 1000 personalized invitation letters in an hour. Sony TV has won first prize in four national contests during the past three years. B. Put action in your verbs. X -- Tests were made by us. - We made the tests. X - The progress report will be sent to you by the supervisor. - That supervisor will send you the progress report. Practice: We are giving freebies. We shall give discounts for the first few buyers. You will receive it on time. Thank you. We are pleased with the transaction. We allow cash refunds. 5^th^ C **CLARITY** It involves choosing the exact words then effectively arranging them to help the reader understand your ideas.  \*information presented in a logical sequence A. Choose short familiar and conversational words. Avoid using foreign words, especially Latin words. - X Use Utilized End Terminate For example e.g. That is i.e. Home domicile Practice: 1\. The buyouts (acquisition/purchase) of the company range 5% from 0% last month. 2\. The huge conflagration (fire) started out from the lounge of the 2nd floor. 3\. After the perusal (study) of the pertinent (relevant) data... 6^th^ C **COURTESY** Polite, professional tone A sincere "YOU" attitude is maintained. A. Be sincerely thoughtful, tactful, and appreciative. X -- Obviously, you did not read the policy. - Sometimes, wording is a little bit difficult to understand. I am glad to clear these questions for you. X - You sent the letter late. You should have done this early. - If I had your letter earlier I could have... B. Use expression that you respect. I do not agree with you. (I see your point, but I have a different perspective) (I hear what you\'re saying, but I have a different opinion.) Simply nonsense. (I\'m not sure that makes sense to me.) (I think there might be a misunderstanding.) You should have known... (It would have been helpful if you were aware of this.) (It would have been beneficial if you had known.) You failed. (This didn\'t meet the expectations.) (This attempt didn\'t work out as planned.) C. Choose nondiscriminatory words Man = Woman, Lady, Gentleman Man-made = manufactured the best man = the best person freshman = entering student, first year students D. Names Nico Corpuz and Jenny = Nico and Jenny Corpuz Mrs. Jenny and Nico = Mrs. Corpuz and Mr. Corpuz Practice: 1\. I wrote the letter twice the point was clear. I have written the letter twice to ensure the point is clear. 2\. You neglected to take care of the new requirements of form 137. It appears the new requirements of form 137 were overlooked. 3\. Prof. Santiago and Roberts should sign the paper immediately. 7^th^ C **COMPLETENESS** \- Achieving thoroughness \- Enough information so the audience can understand A. Provide all the necessary information. B. Answer all the questions asked. C. Give something extra when desirable. **WAYS OF LOOKING AT COMMUNICATION** - **Linear communication** -consisted of a one-way act in which the sender transmits an idea to the receiver The Linear Model of Communication is a model that suggests communication moves only in one direction. The Sender encodes a Message, then uses a certain Channel (verbal/nonverbal communication) to send it to A receiver who decodes (interprets) the message. Noise is anything that interferes with, or changes, the original encoded message. A diagram of a communication system Description automatically generated - **Interactive communication** -stimulus and response -receiver responds after getting the message  - **Transactional communication** \- presents the communicating process as a dynamic, complex, and continuous The Transactional Model of Communication adds to the Linear Model by suggesting that both parties in a communication exchange act as both sender and receiver simultaneously, encoding and decoding messages to and from each other at the same time. This model takes into account your previous communication. So, while it might be common to hear that an argument or previous conversations was "in the past", communication never just disappears. All of your previous interactions are part of each new interaction. While these models are overly simplistic representations of communication, they illustrate some of the complexities of defining and studying communication. Going back to Smith, Lasswell, and Casey, as Communication scholars we may choose to focus on one, all, or a combination of the following: senders of communication, receivers of communication, channels of communication, messages, noise, context, and/or the outcome of communication. We hope you recognize that studying communication is simultaneously detail-oriented (looking at small parts of human communication), and far-reaching (examining a broad range of communication exchanges). Diagram of communication between two groups Description automatically generated with medium confidence