Communication & Presentation Skills (GEN202) Lecture Notes PDF

Communication & Presentation Skills (GEN202) Introduction to Communication & Presentation Skills Prepared by: Dr. Shady Dokhan  http://www.bu.edu.eg/staff/shadyahmed3 Msc. & Ph.D. in Construction Project Management...

Communication & Presentation Skills (GEN202) Introduction to Communication & Presentation Skills Prepared by: Dr. Shady Dokhan  http://www.bu.edu.eg/staff/shadyahmed3 Msc. & Ph.D. in Construction Project Management Class Rules Course Contents Introduction to Communication & Presentation Skills. Communication Skills : Categories Objectives Effective Communication Barriers Presentation Skills : Designing a Presentation Public Speaking Personality & Personality Development WHAT IS PERSONALITY? Personality is the way we look, feel, think and behave. It is the totality of a person’s being – not merely The External appearance but also various other traits ‫سمات‬. Personality & Personality Development Interpersonal skills Behavior Communication skills Traits Leadership qualities Team management Personality Integrity / Honesty Positive Attitude Character Acceptance attitude Traits Traits Discipline Dedication Personality & Personality Development Personality development means enhancing one’s outer and inner self in order to bring about a positive change to their life. The following elements are crucial to the development of personality: Self-awareness Goal setting Creativity & Innovation Human Values. Individual competence Individual competence is the application of knowledge, skills and abilities in order to achieve the desired results. Knowledge is the collection of information and experience that an individual possesses. For example, understanding the concept of a Gantt chart might be considered knowledge. Skills are specific technical capabilities that enable an individual to perform a task. For example, being able to build a Gantt chart might be considered a skill. Ability is the effective delivery of knowledge and skills in a given context. For example, being able to devise and successfully manage a project schedule might be considered ability. Individual competence Gantt chart Types of Skills Example Photographers must understand how different camera settings and lighting affect the picture they are taking, and computer programmers need to know how to use Programming languages, this called Hard skills but that person relations with other his internal and external work stations, are affected by his/her Soft skills Types of Skills Types of Skills Types of Skills Types of Skills Types of Skills Communication Skills What is the meaning of communication Communication is the process by which we give, receive or exchange information with others. Communication means interacting with others: To promote understanding; To achieve a result of some kind; To pass information to another person so that they can take action. What is the meaning of communication Communication is the process by which we give, receive or exchange information with others. It can involve speaking, listening or writing. This information does not necessarily need to be hard facts. Sometimes just a shrug of the shoulder can act as our means of communication. Types or Forms of Communication What is the purpose of communication “Nowhere is effective communication more important than at work. Vital information needs to be given, received, exchanged and understood hundreds of times in every working day. Many business transactions go wrong simply because of poor communication between people concerned.” Ann Dobson (2000) What is the purpose of communication What is the purpose of communication Project Participants / Stakeholders Process of Communication The communication process involves the sender who transmits a message through a selected channel to the receiver. You bring professional experience, education and training to the You communication process. How you communicate shows you. Process of Communication The communication process involves the sender who transmits a message through a selected channel to the receiver. The message element is equally important. What do you want to say? Your message All messages should contain who, what, when, where, why and how (as appropriate to the message). Process of Communication The communication process involves the sender who transmits a message through a selected channel to the receiver. Information is transmitted over a ‘channel’ that links the sender with the Channel receiver. The channel may be a computer, a telephone, a television, or face-to-face conversation. At times, two or more channels are used. Process of Communication The communication process involves the sender who transmits a message through a selected channel to the receiver. Encoding : The process of Putting the meaning of message in the form of symbols to be issued Decoding : A process carried out by the receiver to explain what was stated in the message Process of Communication The communication process involves the sender who transmits a message through a selected channel to the receiver. In order to be an effective communicator, you need to know who are Your audience your audience. You need different means, content and language with different categories of people. Tools of Communication There are four basic tools of communication: LISTENING SPEAKING READING WRITING Tools of Communication Tools of Communication LISTENING Most people are born with good hearing, but not good listening skills. Listening is a mental process requiring effort, and we can learn how to be good listeners. Tools of Communication LISTENING Tools of Communication SPEAKING Necessary for the speaker to know what to say and how to say it A wrong word here and there and/or an unpleasant tone could cause irreparable damage You should also know your audience – their level of knowledge, age-group, interest level, goals, hierarchy etc…. Voice (clarity, speed, tone and volume) Tools of Communication SPEAKING Another approach is to ask questions in order to be able to respond in an effective manner Tools of Communication Tools of Communication Tools of Communication WRITING Tools of Communication  Material available @ You can safely download this slides, but please consider to read below: Lecture 1