Communication Process

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Questions and Answers

Effective communication is a skill that is not valued by employers.

False

Which of the following is NOT a benefit of effective communication?

Helps us understand diverse perspectives

Improves interpersonal relationships

Increases the risk of misunderstandings (correct)

Helps develop knowledge base for better life choices

What are the seven Cs of effective communication?

The seven Cs of effective communication are: Correctness, Conciseness, Clarity, Consideration, Concreteness, Courtesy, and Completeness.

Effective communication is a message that is understood as the communicator meant it to be ______.

understood Signup and view all the answers

Match the following language styles with their appropriate use:

Formal language = Scholarly and legal documents Informal language = Letters, reports, and newspapers Signup and view all the answers

Which of the following is an example of a word that can be used in formal language to replace "get"?

Acquire Signup and view all the answers

Conciseness in communication means using the maximum number of words to convey the message.

False Signup and view all the answers

Explain why using accurate facts, words, and figures is crucial for correctness in communication.

Using accurate information builds credibility and trust. Inaccurate information can lead to confusion, misunderstandings, and even legal issues. Signup and view all the answers

What is concise in writing?

Getting to the point without using unneeded words or images Signup and view all the answers

Deadwood refers to necessary and important words or phrases in writing.

False Signup and view all the answers

What is an example of a flabby expression?

at the later time (later) Signup and view all the answers

An example of redundancy is repeating the same ______________________ in a sentence.

idea Signup and view all the answers

What is the corrected version of 'We are looking for a painter who had experience.'?

We are looking for an experienced painter Signup and view all the answers

Redundancy is a technique used to add emphasis to a sentence.

False Signup and view all the answers

What is the purpose of removing deadwood and flabby expressions from writing?

To make the writing more concise and effective Signup and view all the answers

Match the following flabby expressions with their simplified versions:

at the later time = later in the event that = if during the time = while more or less = about Signup and view all the answers

Which of the following is an example of clarity in writing?

Presenting ideas in a logical sequence. Signup and view all the answers

Using the word 'utilized' instead of 'used' enhances clarity in writing.

False Signup and view all the answers

What approach should you take to maintain courtesy in communication?

Use a sincere 'You' attitude and be tactful. Signup and view all the answers

Effective communication requires choosing the exact words and ______ them effectively.

arranging Signup and view all the answers

Match the following terms with their appropriate definitions:

Perusal = Study or examination Domicile = Home or residence Conflagration = Large destructive fire Acquisition = The act of obtaining something Signup and view all the answers

Which phrase best exemplifies the 'You' attitude in communication?

I appreciate your understanding of the situation. Signup and view all the answers

Using expressions like 'I see your point, but I have a different perspective' demonstrates courtesy.

True Signup and view all the answers

List one way to improve clarity in writing.

Choose short, familiar words. Signup and view all the answers

What is the Latin origin of the word 'communication'?

Communis Signup and view all the answers

Communication is a one-way process.

False Signup and view all the answers

What is one of the benefits of effective communication?

Resolving or avoiding problems and/or conflicts Signup and view all the answers

Communication is defined as the transfer or delivery of thoughts, messages, ideas or knowledge, whether by speech writing or signals from a ______________.

Sender or Receiver Signup and view all the answers

Which of the following is NOT a mode of communication mentioned in Julia Scherba de Valenzuela's definition?

Telepathic Signup and view all the answers

What is the purpose of encoding in the communication process?

To translate the message into a signal or sequence of signals Signup and view all the answers

Communication is a process of sharing and conveying messages or information from one person to another within and across ______________, contexts, media, and cultures.

channels Signup and view all the answers

Match the following authors with their definitions of communication:

Comeaux (1996) = A transaction in which the participants are mutually engaged in the process of creating the meaning. Hill Watson (1997) = The communication process begins when a message is conceived by a sender. W.Bentham (1994) = The transfer or delivery of thoughts, messages, ideas or knowledge, whether by speech writing or signals from a sender or receiver. Julia Scherba de Valenzuela = Any act by which one person gives to a receiver from another person information about that person's needs, desires, perceptions, knowledge or affective states. Signup and view all the answers

What is meant by "completeness" in communication?

Achieving thoroughness and enough information for the audience to understand Signup and view all the answers

Linear communication is a two-way process where the sender and receiver interact with each other.

False Signup and view all the answers

What is the main difference between linear and transactional communication models?

Linear communication is a one-way act, while transactional communication is a dynamic, complex, and continuous process where both parties act as sender and receiver simultaneously. Signup and view all the answers

In the transactional model of communication, both parties act as both sender and receiver, encoding and decoding messages to and from each other at the same _______________.

time Signup and view all the answers

What is an example of using nondiscriminatory language?

Using "the best person" to refer to a person Signup and view all the answers

Match the following communication models with their descriptions:

Linear = one-way act in which the sender transmits an idea Interactive = stimulus and response Transactional = dynamic, complex, and continuous process Signup and view all the answers

Effective communication requires using complex language to impress the audience.

False Signup and view all the answers

In writing, ______________________ means using the fewest words necessary to convey the message.

conciseness Signup and view all the answers

Study Notes

Communication Overview

Derived from the Latin "communis," meaning "commonness."
Defined as a transaction where participants create meaning together (Comeaux, 1996).
Involves a sender conceiving a message, encoding it, transmitting via a medium, and a receiver decoding and interpreting it (Hill Watson, 1997).
Communication occurs through speech, writing, or signals, facilitating the transfer of thoughts and ideas (W. Bentham, 1994).

Importance of Communication

Effective communication aids in conflict resolution and problem avoidance.
Fosters connection with others and idea sharing.
Clarifies information, minimizing wasted time.
Builds relationships, teamwork, and trust.
Enhances knowledge for better decision-making.
Critical for advocating for one's rights and needs.
Highly valued skill by employers.

Qualities of Effective Communication

An effective communication message is understood as intended, requiring proficiency in the 7 Cs.

Correctness

Involves proper grammar, punctuation, and spelling.
Accurate facts and appropriate language levels are essential.
Use formal language in scholarly contexts and informal in casual settings.

Conciseness

Essential for clarity; maximum ideas in minimal words—saves time and effort.
Avoids deadwood (unnecessary words) and redundancy (unneeded repetition).
Encourages precise language and straightforward expressions.

Clarity

Involves selecting exact words and arranging them logically for easy understanding.
Short, familiar words are preferred over complex or foreign terms.

Courtesy

Maintain a polite and professional tone with a sincere "YOU" attitude.
Thoughtfulness and respect in expressing disagreements or challenges.

Completeness

Achieving thoroughness by providing all necessary information and addressing all questions.

Models of Communication

Linear Communication: One-way act where the sender transmits an idea to the receiver; involves encoding a message and potential noise affecting the message.
Interactive Communication: Based on stimulus and response, where the receiver responds to the message received.
Transactional Communication: Describes communication as a dynamic and continuous process where both parties act as sender and receiver simultaneously, taking into account prior communications.

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Description

Understanding the basics of communication, from the Latin roots to the process of sending and receiving messages.

Communication Process

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Questions and Answers

Effective communication is a skill that is not valued by employers.

Which of the following is NOT a benefit of effective communication?

What are the seven Cs of effective communication?

Effective communication is a message that is understood as the communicator meant it to be ______.

Match the following language styles with their appropriate use:

Which of the following is an example of a word that can be used in formal language to replace "get"?

Conciseness in communication means using the maximum number of words to convey the message.

Explain why using accurate facts, words, and figures is crucial for correctness in communication.

What is concise in writing?

Deadwood refers to necessary and important words or phrases in writing.

What is an example of a flabby expression?

An example of redundancy is repeating the same ______________________ in a sentence.

What is the corrected version of 'We are looking for a painter who had experience.'?

Redundancy is a technique used to add emphasis to a sentence.

What is the purpose of removing deadwood and flabby expressions from writing?

Match the following flabby expressions with their simplified versions:

Which of the following is an example of clarity in writing?

Using the word 'utilized' instead of 'used' enhances clarity in writing.

What approach should you take to maintain courtesy in communication?

Effective communication requires choosing the exact words and ______ them effectively.

Match the following terms with their appropriate definitions:

Which phrase best exemplifies the 'You' attitude in communication?

Using expressions like 'I see your point, but I have a different perspective' demonstrates courtesy.

List one way to improve clarity in writing.

What is the Latin origin of the word 'communication'?

Communication is a one-way process.

What is one of the benefits of effective communication?

Communication is defined as the transfer or delivery of thoughts, messages, ideas or knowledge, whether by speech writing or signals from a ______________.

Which of the following is NOT a mode of communication mentioned in Julia Scherba de Valenzuela's definition?

What is the purpose of encoding in the communication process?

Communication is a process of sharing and conveying messages or information from one person to another within and across ______________, contexts, media, and cultures.

Match the following authors with their definitions of communication:

What is meant by "completeness" in communication?

Linear communication is a two-way process where the sender and receiver interact with each other.

What is the main difference between linear and transactional communication models?

In the transactional model of communication, both parties act as both sender and receiver, encoding and decoding messages to and from each other at the same _______________.

What is an example of using nondiscriminatory language?

Match the following communication models with their descriptions:

Effective communication requires using complex language to impress the audience.

In writing, ______________________ means using the fewest words necessary to convey the message.

Study Notes

Communication Overview

Importance of Communication

Qualities of Effective Communication

Correctness

Conciseness

Clarity

Courtesy

Completeness

Models of Communication

Studying That Suits You

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