Chapter VI Amenities For Railway Users PDF

1/27/25, 8:36 PM CHAPTER VI AMENITIES FOR RAILWAY USERS An Important Function 601 CHAPTER VI AMENITIES FOR RAILWAY USERS An Important Function...

1/27/25, 8:36 PM CHAPTER VI AMENITIES FOR RAILWAY USERS An Important Function 601 CHAPTER VI AMENITIES FOR RAILWAY USERS An Important Function 601. Provision of amenities to passengers and other rail users is an important function of the Railways. Every endeavourer should be made to provide maximum comfort and amenities to the travelling public and to improve the quality of service rendered to them. Keeping in view the availability of resources, first priority should be to provide basic amenities, at all railway stations according to the nature of the traffic dealt with and the status of the station. Additional amenities may be planned for important stations and in trains keeping in view the requirements of the passengers during their rail journeys. For this purpose, latest state of the art technology should be made use of to the extent feasible. (New introductory para has been added, keeping in view the importance attached to provision of passenger amenities.) Norms for Provision of Passenger Amenities 602. Based on the report of the Railway Catering and Passenger Amenities Committee, 1967, norms for provision of passenger amenities were revised. A copy of letter No. 68/W2/AMNI/31 dated 24-3-1970 as modified by letter No. 89/LM(B)/2/126 dated 30-3-1990 issued by the Railway Board in this connection is placed as Appendix V. Minimum Passenger Amenities 603. (a) The following minimum passenger amenities should be provided at all stations irrespective of their status except as provided for in item (b) below :— (i) Waiting Hall. (ii) Benches. (iii) Suitable arrangements for lighting, waiting hall and booking office. (iv) Drinking water supply. (v) Improved type latrines. (vi) Pucca platform surface, (vii) Proper Booking arrangements, (viii) Shady trees. (b) The following minimum passenger amenities should be provided at all halt stations irrespective of whether these are worked departmentally or by contractors :— (i) A rail level platform of suitable length, having regard to the length of the trains stopping at the halt station, (ii) Booking Office-cum-Waiting Shed. (iii) Lighting arrangements where trains stop at night. , (iv) (Planting of) Shady trees. Additional Passenger Amenities at Important Stations 604. At important stations, additional passenger amenities, such as the following may be provided, based on the volume of passenger traffic and other local conditions. https://indianrailways.gov.in/railwayboard/uploads/codesmanual/IRCTCD/TrafficCommericalDepartmentCh6_data.htm#601. 1/3 1/27/25, 8:36 PM CHAPTER VI AMENITIES FOR RAILWAY USERS An Important Function 601 Additional Passenger Amenities 1. Cover over platform. 2. Raising of platform levels from rail level to medium level/high level. 3. Water cooler where piped water supply is available. 4. Retiring rooms. 5. Upper Class Waiting room. 6. Bathroom. 7. Enquiry Office. 8. Refreshment room. 9. Foot over Bridge. 10. Washable Apron. 11. Train Indicator Board. 12. Closed Circuit Television. 13. Improvement to Circulating Area. Provision of Better and Improved Passenger Amenities 605. Within the funds allotted from time to time, each Railway Administration should constantly endeavour to provide better and improved passenger amenities with a view to making rail travel comfortable and attractive. Provision of Improved Facilities in 'Goods Sheds' and 'Parcel Offices' 606. Railways should endeavour to provide the following facilities for 'Goods' traffic :— (i) Proper approach roads and circulating areas. (ii) Adequate goods shed accommodation and goods platforms. (iii) Waiting rooms for traders and merchants with electric fans (where electricity is available). (iv) Adequate lighting arrangements in goods sheds premises. (v) Drinking water and toilet facilities. (vi) Telephones in big goods offices, (vii) Improved delivery windows, (viii) Cranes and other mechanical handling devices. (ix) Weigh-bridges. (x) Fire-fighting equipment. 607. Such facilities should be provided at goods sheds on a programmed basis. Selection of stations should be done on the basis of importance of the goods shed keeping in view the volume of traffic handled and earnings derived therefrom. 608. Railways should similarly endeavour to provide adequate facilities for 'Parcels' traffic. *****--------------***** https://indianrailways.gov.in/railwayboard/uploads/codesmanual/IRCTCD/TrafficCommericalDepartmentCh6_data.htm#601. 2/3 1/27/25, 8:36 PM CHAPTER VI AMENITIES FOR RAILWAY USERS An Important Function 601 https://indianrailways.gov.in/railwayboard/uploads/codesmanual/IRCTCD/TrafficCommericalDepartmentCh6_data.htm#601. 3/3