Railway Passenger Amenities PDF

1/27/25, 8:41 PM APPENDIX V Copy of letter No APPENDIX V Copy of letter No. 68/W2/AMNI/31 dated 24-3-70 issued by the Railway Board as modified by...

1/27/25, 8:41 PM APPENDIX V Copy of letter No APPENDIX V Copy of letter No. 68/W2/AMNI/31 dated 24-3-70 issued by the Railway Board as modified by letter No. 89/LM(B)/2/126 dated 30-3-1990 Subject :—Report of the Railway Catering and Passenger Amenities Committee, 1967—Revision of norms for Passenger Amenities. 1. It would be recalled that vide their letter No. R-44p/61 dated 10-11-1945, Board laid down certain standards for the guidance of the Railways in regard to provision of certain amenities at stations for Railway passengers. Board have reviewed these norms in the light of the recommendations of the Railway Catering and Passenger Amenities Committee. 1967 and desire that while planning amenities for passengers at stations, the following norms may be followed in future in partial modification of the norms stipulated in their earlier letter referred to above. 2. Waiting Halls 2.1 At small stations, waiting halls should be provided for 45% of the maximum number of passengers dealt with at any one time (excluding mela traffic). 2.2 At large stations the waiting halls should be provided for 30% of maximum number of passengers dealt with at any one time (excluding mela traffic). 2.3 The minimum floor area per passenger catered for in waiting halls (calculated as in 2.1 and 2.2 above) should be 1.304 sq. m. (15 Sq. ft). 2.4 Before undertaking constructions of new waiting halls or extension of the existing waiting halls it should be first considered, whether better purpose could be served by extending or providing platform shelters as already advised in Board's letter No. 59/WI/AMNI/77/10/NRUCC dated 13-7-1961. 3. Platforms 3.1. Cover over platforms 3.1.1. The provision of covers over platforms must depend on climatic conditions, number of passengers and the nature of the traffic dealt with. Normally sufficient area should be covered to enable half the maximum number of passengers dealt with at the station to be accommodated at the rate of 0.557 sq. metre (6 sq. ft.) for each passenger. 3.1.2. At important stations and at suburban stations with intensified traffic, the whole platform should be roofed. 3.1.3. Provision of large-scale covering of platform should, as far as possible, be confined to the following stations as already advised under Board's letter No. 68/WII/MNI/31 dated 23-8- 1969 :— (i) Junctions where passengers have to wait for train connections, (ii) District headquarters stations, (iii) Cities with a population of more than a lakh, (iv) Suburban stations, (v) Stations in a heavy rainfall area, etc. 3.2 Lengthening of platforms : platforms should be long enough to accommodate the longest train normally received. 3.3 Raising of Platforms 3.3.1 Main Line (BG) : The ultimate target shall be to provide high level platforms at all https://indianrailways.gov.in/railwayboard/uploads/codesmanual/IRCTCD/TrafficCommericalDepartmentAppendix5.htm 1/4 1/27/25, 8:41 PM APPENDIX V Copy of letter No important stations, medium level platforms at less important stations and rail level platforms at unimportant road side stations. 3.3.2 Main Line (MG): Medium level platforms shall be provided at all main line stations where high level platforms can not be justified. Rail level platforms should be provided at unimportant road side stations. 3.3.3 Branch Line (BG & MG): Medium level platforms shall be provided at all important station and rail level platforms at unimportant road side stations. 3.4 Well -maintained platform surface: Provision of Well maintained platform surface is one of the minimum amenities to be provided at all stations including flag stations but excluding halt stations, as already intimated under Board's letter No. 67/W2/AMNI/93 dated 3-7-1968. Any platform surface well maintained with coal ash. moorum or any other suitable material so as to avoid dust in dry weather and mud in rains would meet the requirements, 3.5 Benches : 40 seats per 100 passengers calculated as in para 2.1 and 2.2. above. 4. Other Facilities 4.1 Drinking water : Wherever possible, drinking water should be supplied on platforms by the provision of hydrants at the rate of 4 taps stand pipes per 100 passengers and the minimum number of taps on each platform Should be 4. The taps should be distributed alongside the platforms as to be easily accessible to passengers seated in trains. Snnut taneously 'Gharras' mounted on Wheeled barrows should be available for supplying Water to the passengers sitting in the compartments. The number of barrows would depend on climatic conditions. 4.2 Bathing Facilities At Non-Suburban Stations: At junctions or terminal stations where running water is available bathing arrangements should be provided @ one shower per 400 passengers (computed as in para 2.1 & 2.2 above. When the number of showers exceeds one third of the numbers should be provided with doors and reserved for ladies. At Suburban Stations Bathing facilities need not be provided. 4.3 Urinals (1) Urinals may be provided @ one unit per 200 passengers (as computed for waiting halls in para 2.1 &.2.2 of Board's letter No. 68/W2/AMNI/31 dated 24-3-1970). (2) At Suburban Stations separate urinals, for men and women, may be provided. One third of these should be for ladies. (3) The urinals may be suitably distributed on platforms and in waiting halls. 4.4 Latrines Latrines may be provided @ four seats per 200 passengers (as computed for waiting hails in para 2.1 and 2.2 Board's letter No. 68/W2/AMNI/31 dated 24-3-70) subject to a minimum of 4 seats. One third of the seats may be reserved for ladies. 5. Foot-over bridges and sub-ways Greater care should be exercised in undertaking construction of foot over bridges and subways between forms as already advised under Board's letter No. 68/W2/AMNI/33 dated 5- 7-1968, and the following guidelines adopted:— (i) Provision of foot over bridges/subways, where none are in existence, should continue to be guided by the requirement of traffic as higher to fore and the design for the foot over bridges https://indianrailways.gov.in/railwayboard/uploads/codesmanual/IRCTCD/TrafficCommericalDepartmentAppendix5.htm 2/4 1/27/25, 8:41 PM APPENDIX V Copy of letter No should provide for covering to be made at a later stage time of initial construction depending upon the circumstances of each individual case. 6. Waiting room for upper class passengers The norms for providing this amenity should continue to be the same as laid down in Board's letter No. 50-B-4145 dated 15th May, 1961 and is summarised below. 6.1 Ordinary non-suburban wayside station The provision of new upper class waiting room at such station should be considered only, if the number of upper class passengers dealt with is 25 of more per day. If, however, the bulk of the traffic is booked or received by night trains, the provision of the facility in question could be considered even with slightly fewer passengers. 6.2 Suburban Stations There is hardly any need to provide such a facility on these stations as a much heavier traffic could be dealt with, without this facility. 6.3 Junctions and terminal stations The facility should be based on the volume of traffic changing over and the time the passengers have to wait. 7. Retiring Rooms The provision of retiring rooms at stations should be made where a minimum of 40% occupation can be expected as indicated in the Board's letter No. 68-TGII/14012 RC PAC dated 21-6-68. 8. Booking Offices The yardstick for the opening of extra booking windows should be 800 tickets per 8 hours shift, i.e. 100 tickets per hour. The booking facilities available at stations should be reviewed from time to time and Railways may make exceptions and alter the yardstick for individual stations after taking into account the workload and conditions of traffic during peak hours and other local factors, in order to eliminate long queues at the booking windows. At large stations, provision of booking windows reserved for women should be considered. 9. Maximum number of passengers This maximum number of passengers dealt with at any one time for the purpose of provision of passenger amenities should be arrived at on the basis of the actual number of tickets sold or collected during an average busy period in which there is no unusual rush due to melas or fairs. 10. Minimum basic amenities Board would like to reiterate that every effort should be made to provide the minimum basic amenities at all stations (including flag stations and excluding halt stations) by 31-3-1971 as laid down in their letter No. 67/W2/AMNI/ 93 dated 3-7-1968. 11. Train Halts As fas as train halls are concerned, irrespective of the fact whether these are worked by contractors or depart-mentally, the minimum facilities should continue to be the same as laid down vide Board's letter No. 56/W1/2/AMNI/115 dated 29th October, 1956, namely :— (i) A rail level platform of suitable length having regard to the length of trains stopping at the station. (ii) A small waiting shed which will also serve as a booking office. https://indianrailways.gov.in/railwayboard/uploads/codesmanual/IRCTCD/TrafficCommericalDepartmentAppendix5.htm 3/4 1/27/25, 8:41 PM APPENDIX V Copy of letter No (iii) Lighting where trains stop at night. (iv) Planting of shady trees. The waiting shed at the Halts should be of cheap type, the size depending on the extent of passenger traffic. 12. While the above norms are to be regarded as a general guide, these cannot be considered as suitable for application in all cases. On stations where special consideration is required keeping in view the importance and peculiar features associated with the place, provision of passenger amenities may be suitably modified at the discretion of the General Manager. 13. The receipt of this letter may please be acknowledged. https://indianrailways.gov.in/railwayboard/uploads/codesmanual/IRCTCD/TrafficCommericalDepartmentAppendix5.htm 4/4