Chapter 13 Multiple-Choice Questions PDF

Chapter 13 Multiple-Choice Questions ==================================== 1\) For managers, communication can\'t be overemphasized because \_\_\_\_\_\_\_\_ requires communication.\ A) decision making\ B) planning\ C) supervising and monitoring employees\ D) everything a manager does\ Answer: D 2\)...

Chapter 13 Multiple-Choice Questions ==================================== 1\) For managers, communication can\'t be overemphasized because \_\_\_\_\_\_\_\_ requires communication.\ A) decision making\ B) planning\ C) supervising and monitoring employees\ D) everything a manager does\ Answer: D 2\) The communication process begins with \_\_\_\_\_\_\_\_.\ A) a receiver\ B) a channel\ C) a thought or purpose\ D) an encoded message\ Answer: C 3\) In order to transmit a message, the thought originating with the sender must be \_\_\_\_\_\_\_\_ to symbolic form.\ A) decoded\ B) encoded\ C) deciphered\ D) expanded\ Answer: B 4\) Which communication sequence is correct?\ A) sender → decoding → channel → encoding → receiver\ B) sender → channel → medium → decoding → receiver\ C) source → sender → encoding → decoding → receiver\ D) sender → encoding → channel → decoding → receiver\ Answer: D 5\) Reading is an example of this communication step.\ A) feedback\ B) encoding\ C) sending\ D) decoding\ Answer: D 6\) Four conditions influence the content of an encoded message: the skills, attitudes, knowledge, and \_\_\_\_\_\_\_\_ of the sender.\ A) social-cultural system\ B) environmental conditions\ C) volume\ D) political conditions\ Answer: A 7\) A \_\_\_\_\_\_\_\_ is the actual physical product encoded by the source.\ A) channel\ B) message\ C) thought\ D) source\ Answer: B 8\) The channel is the \_\_\_\_\_\_\_\_.\ A) actual physical product from the source that conveys a purpose\ B) person who receives the message\ C) medium that the messages travels through\ D) person who sends the message\ Answer: C 9\) A spelling mistake in a message is an example of \_\_\_\_\_\_\_\_.\ A) an encoding error\ B) a decoding error\ C) a transmission error\ D) a receiver error\ Answer: A 10\) The final link in the communication process is \_\_\_\_\_\_\_\_.\ A) encoding\ B) decoding\ C) channeling\ D) feedback\ Answer: D 11\) Feedback is a message that travels from \_\_\_\_\_\_\_\_.\ A) encoder to receiver\ B) source to decoder\ C) the original receiver to the original sender\ D) the original sender to the original receiver\ Answer: C 12\) Skills, attitudes, knowledge, and social-cultural systems affect \_\_\_\_\_\_\_\_.\ A) the sender only\ B) the receiver only\ C) neither the sender nor the receiver\ D) both the sender and the receiver\ Answer: D 13\) The great advantage of a written message is that it \_\_\_\_\_\_\_\_.\ A) is informal\ B) is easy to provide feedback for\ C) is unambiguous\ D) provides a permanent record\ Answer: D 14\) Which one of the following is a disadvantage of written communication?\ A) vague\ B) time-consuming\ C) not permanent\ D) hard to store\ Answer: B 15\) Along the grapevine, \_\_\_\_\_\_\_\_.\ A) good news travels fastest\ B) bad news travels slowly\ C) good news travels slowest\ D) bad news travels fastest\ Answer: D 16\) An example of nonverbal communication is \_\_\_\_\_\_\_\_.\ A) an email\ B) a smile\ C) a whisper\ D) a voice mail\ Answer: B 17\) Verbal intonation is a form of \_\_\_\_\_\_\_\_.\ A) verbal communication\ B) body language\ C) nonverbal communication\ D) facial expression\ Answer: C 18\) Listening to a talk show on the radio allows a listener to perceive \_\_\_\_\_\_\_\_ forms of communication.\ A) verbal, body language, and verbal intonation\ B) only verbal\ C) only nonverbal\ D) both verbal and nonverbal\ Answer: D 19\) Watching a movie in a foreign language you don\'t understand without subtitles allows you to perceive \_\_\_\_\_\_\_\_ forms of communication.\ A) verbal and body language\ B) only verbal\ C) only nonverbal\ D) both verbal and nonverbal\ Answer: C 20\) Reading a movie script allows you to perceive \_\_\_\_\_\_\_\_ forms of communication.\ A) verbal, body language, and verbal intonation\ B) only verbal\ C) only nonverbal\ D) both verbal and nonverbal\ Answer: B