Chapter 10 Multiple-Choice Questions PDF

Chapter 10 Multiple-Choice Questions ==================================== 1\) Which one of the following best defines organizational behavior?\ A) the actions of organizations in the workplace\ B) the study of the workplace\ C) the study of organizations\ D) the study of the actions of people at wo...

Chapter 10 Multiple-Choice Questions ==================================== 1\) Which one of the following best defines organizational behavior?\ A) the actions of organizations in the workplace\ B) the study of the workplace\ C) the study of organizations\ D) the study of the actions of people at work\ Answer: D 2\) Hidden aspects of an organization that OB provides insight into include \_\_\_\_\_\_\_\_.\ A) strategies\ B) attitudes\ C) structure\ D) objectives\ Answer: B 3\) Which one of the following is a visible aspect of an organization?\ A) attitudes\ B) interpersonal conflicts\ C) intergroup conflicts\ D) objectives\ Answer: D 4\) Organizational behavior focuses on \_\_\_\_\_\_\_\_.\ A) individual and group behavior as well as organizational aspects\ B) group behavior only\ C) individual behavior only\ D) neither group behavior nor individual behavior\ Answer: A 5\) The goals of organizational behavior include \_\_\_\_\_\_\_\_.\ A) to explain, document, and control behavior\ B) to control and influence behavior\ C) to explain, predict, and influence behavior\ D) to predict, understand, and document behavior\ Answer: C 6\) When managers influence employee behavior, they \_\_\_\_\_\_\_\_.\ A) predict what employees will do\ B) steer it in a particular direction\ C) understand why a behavior occurs\ D) try not to change a behavior\ Answer: B 7\) All of the following are included in the six behaviors that managers try to explain, predict, and influence EXCEPT \_\_\_\_\_\_\_\_.\ A) productivity and absenteeism\ B) workplace attitudes and perceptions\ C) workplace misbehavior and turnover\ D) organizational citizenship behavior and job satisfaction\ Answer: B 8\) This \'behavior\' is really an attitude.\ A) job satisfaction\ B) turnover\ C) workplace misbehavior\ D) employee productivity\ Answer: A 9\) Of the six behaviors that managers focus on, which behavior typically is the most troubling to an organization?\ A) job satisfaction\ B) workplace misbehavior\ C) organizational citizenship behavior\ D) employee productivity\ Answer: B 10\) \_\_\_\_\_\_\_\_ is a performance measure of both efficiency and effectiveness of employees.\ A) Employee productivity\ B) Organizational citizenship behavior\ C) Job satisfaction\ D) Turnover\ Answer: A 11\) The three elements that make up an attitude are its \_\_\_\_\_\_\_\_ components.\ A) cognitive, affective, and behavioral\ B) affective, effective, and defective\ C) cognitive, component, and affective\ D) behavioral, cognitive, and misbehavioral\ Answer: A 12\) The component of attitude that is made up of knowledge and information is \_\_\_\_\_\_\_\_.\ A) cognitive\ B) behavioral\ C) affective\ D) practices\ Answer: A 13\) When you stand at attention during the playing of the national anthem, you are revealing which component of your attitude toward your country?\ A) cognitive\ B) affective\ C) metacognitive\ D) behavioral\ Answer: D 14\) The \_\_\_\_\_\_\_\_ component of attitude is based on emotions.\ A) cognitive\ B) behavioral\ C) affective\ D) action\ Answer: C 15\) After spending several hours looking over an architect\'s plans, Juanita formed a new impression for a new building design. Which component of attitude did she change?\ A) affective\ B) behavioral\ C) emotive\ D) cognitive\ Answer: D 16\) After carefully examining the architect\'s plans yesterday, today Juanita has decided that she loves the new design. Which component of forming an attitude did she carry out today?\ A) cognitive\ B) affective\ C) behavioral\ D) informational\ Answer: B 17\) After deciding that she likes the architect\'s new building design this morning, this afternoon Juanita has decided to go ahead with the project. Which component of attitude did she use this afternoon?\ A) cognitive\ B) behavioral\ C) emotive\ D) affective\ Answer: B 18\) In everyday use, the term attitude refers only to the \_\_\_\_\_\_\_\_ component of attitude.\ A) cognitive\ B) informational\ C) behavioral\ D) affective\ Answer: D 19\) A manager would most likely be interested in employees\' attitudes about which one of the following?\ A) family responsibility\ B) personal responsibility\ C) job satisfaction\ D) past jobs\ Answer: C 20\) The degree to which an employee identifies with his or her job or actively participates in it refers to the employee\'s \_\_\_\_\_\_\_\_.\ A) job involvement\ B) organizational commitment\ C) global commitment\ D) job satisfaction\ Answer: A