Correção Business Management PDF

CORREÇÃO BUSINESS MANAGEMENT 1. All organizations have that ------------ define(s) the organization’s purpose and reason for existing. A. limits B. rules C. structure D. goals 2. An organization is ----------- A. the physical location where people work B. any collecti...

CORREÇÃO BUSINESS MANAGEMENT 1. All organizations have that ------------ define(s) the organization’s purpose and reason for existing. A. limits B. rules C. structure D. goals 2. An organization is ----------- A. the physical location where people work B. any collection of people who perform similar tasks C. a deliberate arrangement of people to accomplish some specific purpose D. a group of individuals focused on profit-making for their shareholders 3. All organizations have a structure that in some ways serves to define and limit the behavior of the members of the organization. A. True B. False 4. Another term for efficiency is ------- A. doing the right things B. doing things right C. making sure things get done D. doing things at the right time 5. Supervisor is another name for which of the following? A. team leader B. middle manager C. first-line manager D. top manager 6. Of the following, which is the lowest level of management? A. a nonmanagerial employee B. an individual involved in defining the organization’s philosophy C. a vice president D. a middle manager 7. Which of the following is NOT considered to be a part of the planning function of a manager? A. defining goals B. motivating C. mapping out of strategy D. making decisions 8. Organizing includes A. defining organizational goals B. resolving conflicts C. motivating organizational members D. determining who does what tasks 1 CORREÇÃO BUSINESS MANAGEMENT 9. Which of the following is NOT involved with the demographic component of an organization’s external environment? A. values B. gender C. race D. income 10. This component of an organization’s external environment is concerned with interest rates and employment levels. A. demographic B. technological C. sociocultural D. economic 11. The majority of the growth in the U.S. employment recently has been in this area. A. low paying jobs B. high paying jobs C. technology jobs D. full-time jobs 12. The external environment of an organization includes forces and factors that can affect how the organization operates. A. True B. False 13. Which popular name has been assigned to those individuals born between 1946-1964? A. Gen Y B. Millennials C. Gen X D. Baby Boomers 14. Is the grocery industry relatively stable? A. True B. False 15. The culture of an organization is analogous to the _____ of an individual. A. skills B. personality C. motivation D. ability 16. Three important things to know about organizational culture is that it is 1) perceived, 2) descriptive, and 3)____. A. consistent B. shared C. ethical D. visible 2 CORREÇÃO BUSINESS MANAGEMENT 17. Given a choice, managers would prefer to operate in an environment that has a minimum of uncertainty. A. True B. False 18. When a US ship yard purchases raw materials from locations around the world, for example steel from China, this is called __________. A. licensing B. a joint venture C. global sourcing D. global alliance 19. Which choice constitutes the typical first step for an organization that is “going global”? A. outsourcing B. franchising C. licensing D. strategic alliance 20. Parochialism is_______. A. acceptance of diverse points of view. B. a desire to leave one’s own culture for a foreign culture. C. a tendency to view the world through a simple perspective; D. recognition of diverse religious beliefs. 21. ______ is a cultural dimension measured by Hofstede in which people identify strongly with a group within a society. A. Power distance B. Collectivism C. Individualism D. Uncertainty avoidance 22. The socioeconomic view of social responsibility is that a for-profit organization’s responsibility is_____. A. to maximize stockholder wealth. B. to maximize both profits and the general welfare. C. to do what only the law requires. D. to maximize opportunities for citizens in developing countries. 23. Which of the following is a basic definition of ethics? A. rules that define good and evil B. laws that define legal and illegal C. principles that define right and wrong D. principles that define standards of decency 3 CORREÇÃO BUSINESS MANAGEMENT 24. A _________ is a formal document that states an organization’s primary values and the ethical rules it expects its employees to follow. A. mission statement B. statement of purpose C. code of ethics D. vision statement 25. In most cases, organizations that have managers who behave ethically tend to have ______. A. more productive employees. B. more ethical employees. C. less ethical employees. D. employees who are no more or less ethical than average. 26. Decision making begins with ______. A. selecting alternatives B. identifying decision criteria C. identifying a problem D. eliminating false alternatives. 27. Which of the following defines a problem in the decision-making process? A. a discrepancy between what exists and what the decision and what the decision maker desires to exist. B. a discrepancy between the ideal and the practical. C. something that causes irritation. D. something that calls for attention. 28. The decision-making process consists of a series of eight steps that identify a problem and work toward ultimately _____. A. determining if there is a solution to the problem. B. solving the problem. C. making a plan to solve the problem. D. breaking down the problem into a series of steps. 29. Which of the following is NOT a type of programmed decision? A. systematic procedure B. policy C. brainstorm D. rule 30. Programmed decisions work well for solving ________: A. structured problems B. unstructured problems C. both D. poorly defined problems. 31. Structured problems are: A. ambiguous 4 CORREÇÃO BUSINESS MANAGEMENT B. undefined and vague C. clear and straightforward D. incomplete 32. Which of the following is a drawback to seeking diverse views in decision making? A. less reliable decision B. easier decision-making process C. more time consuming D. less time consuming 33. The use of ringsei in Japanese organizations reflects which of the following values in Japanese culture? A. tradition following B. consensus-seeking C. risk taking D. go-it-alone 34. _______ helps people find better solutions to problems using innovative problem-solving methods A. planning B. creativity C. organization D. structure 35. Which of the following is NOT a function of planning? A. defining goals B. identifying a strategy for attaining goals C. settling disputes between employees D. coordinating organizational activities 36. Planning is concerned with _______. A. both ends and means B. ends only C. means only D. neither ends nor means 37. In informal planning, goals are usually _______ shared with others in the organization. A. written, but little is B. unwritten, but little is C. written, and much is D. unwritten, and much is 38. Which of the following is NOT a reason for managers to plan? A. to give direction to an organization B. to deal with change C. to establish goals D. to establish responsibility for mistakes 5 CORREÇÃO BUSINESS MANAGEMENT 39. Which of the following best defines goals? A. likely outcomes for the future. B. unlikely outcomes for the future. C. desired outcomes for the future. D. short-term targets. 40. In traditional goal setting, these individuals set goals: A. top managers B. middle and lower level managers C. middle managers D. managers and employees 41. In management by objectives (MBO), goals _________: A. must be easily accomplished B. are jointly determined by employees and managers C. are determined by top management D. are developed by employees 42. The breadth of plan refers to _______ concerns. A. long-term versus short-term B. strategic versus tactical C. specific versus directional D. single use versus standing 43. The first three activities of the human resource management (HRM) are _________: A. recruiting B. planning C. training D. downsizing 44. HRM is concerned with _______ competent employees. A. obtaining B. obtaining, training, motivating and retaining C. obtaining, training and motivating D. training and keeping 45. The last steps of the HRM process deal with ________. A. performance and compensation B. training and compensation C. compensation only D. skills 46. The ________ prohibits discrimination based on race, color, religion, national origin, or sex. A. Privacy Act B. Title VII of Civil Rights Act C. Equal Pay Act D. Sarbanes-Oxley Act 6 CORREÇÃO BUSINESS MANAGEMENT 47. The first step in any employment planning process involves making a _________. A. job description B. human resource inventory C. product evaluation D. job specification 48. A job description is ______________. A. not written document B. a written document used to describe a job to job candidates C. something that employees keep secret from job candidates D. the official title for the job 49. The difference between firing and layoffs is that: A. layoffs aren’t permanent B. layoffs are permanent C. firing is not permanent D. firing isn’t voluntary 50. A written statement of what a job holder does in his or her job, how it’s done and why it is done, is known: A. job specification B. job qualifications C. job definition D. job description 51. All of the following are goals of the orientation process EXCEPT ________: A. reduce anxiety B. familiarize the employee with the job C. introduce the employee to his or her coworkers D. discuss payments and benefits 52. Organizational orientation informs a new employee about _______. A. his or her responsibilities for the job B. the history and philosophy of the organization C. the writing skill of the evaluator D. how their manager will evaluate the employee on the job 53. To find out more about a job with a title of “assistant media buyer”, you’d find this to be most helpful. A. job title B. job specification C. job listing D. job description 54. A disadvantage of a written essay for employee appraisal is that it tends to be biased by _____________. A. the prejudice of the evaluator B. friendship between the employee and the evaluator 7 CORREÇÃO BUSINESS MANAGEMENT C. the writing skill of the evaluator D. the writing skill of the employee 55. Downsizing seems to harm _______. A. victims who are dismissed only B. both victims who are dismissed and survivors who stayed on C. survivors who stayed on only D. managers who carried out the dismissals and their families only 56. The major disadvantage of company pensions is their _________. A. link to employee retention B. cost C. attractiveness to young employees D. tax liability for employees 57. Which healthcare or safety issue concerns companies the most? A. smocking B. disease C. traffic accidents D. obesity 58. Change can’t be eliminated, so managers must learn to ______ successfully. A. avoid it B. ignore it C. work around it D. manage it 59. Which of the following is an example of a technology change within an organization? A. forming teams to complete tasks B. workers using new software C. workers wanting to telecommute D. workers wanting flexible hours 60. Which of the following is an organizational structure change? A. the building of a new workshop B. resentment of bosses by employees C. a new way to package chocolate cake D. changing who reports to whom 61. Outside consultants generally try to initiate _______ changes than internal managers. A. more drastic B. less drastic C. more cautious D. fewer 62. The first step in Lewin’s three-step description of the change process involves: A. freezing the new state B. changing to a new state 8 CORREÇÃO BUSINESS MANAGEMENT C. unfreezing the status quo D. changing to a new status quo 63. Stress is most frequently associated with ___________ only. A. demands and constraints B. opportunities and habits C. opportunities and fear D. demands and pressure. 64. Which statement is correct? A. stress is always bad B. stress can be bad or good C. stress is always good D. stress can never be good 65. ________ is the process of taking a creative idea and turning it into something useful. A. innovation B. imagination C. creativity D. inspiration 66. Some people believe that creativity is _____ while others think that creativity ______. A. quickly and easily learned; is slowly learned; B. a genuine quality; doesn’t really exist C. inborn; can be learned D. learned; is forgotten after childhood 67. Motivation is NOT _______. A. a permanent personal trait. B. a process that le C. ads to a goal D. something that varies from situation to situation E. something that requires a direction 68. Which element of motivation is a measure of intensity or drive? A. direction B. energy C. persistence D. achievement 69. Maslow’s theory is a hierarchy because ______. A. all needs are equal B. all needs are important C. needs are satisfied sequentially D. needs are never truly satisfied 70. The highest order needed in Maslow’s hierarchy is __________. A. social esteem 9 CORREÇÃO BUSINESS MANAGEMENT B. social needs C. self monitoring D. self actualization 71. According to Hezberg, in order to provide employees with job satisfaction, managers should concentrate on ________. A. salary and status B. working conditions C. achievement and recognition D. security 72. Which is the best summary of goal-setting theory? A. goals make no difference in performance B. specific goals increase performance C. always make ur goals very difficult to reach D. easy goals make happy employees 73. Autonomy is important in JCM because it gives the worker A. time to finish the job B. help from fellow employees C. flexibility in dealing with managers D. a sense of personal responsibility 74. A theory that suggests that employees compare their inputs and outputs from a job to the ratio of relevant others is known as ___________. A. action motivation B. goal setting C. reinforcement theory D. equity theory 75. Equity theory is based primarily on ideas about which of the following? A. objectivity B. the importance of work C. fairness D. automation 76. in equity theory, an under rewarded individual ___ the work he or she does. A. is paid too much B. is paid too little for C. is paid fairly D. doesn’t complain abt it 77. Because leading is one of the four basic managerial functions, __________ leaders. A. all managers are B. all managers should be C. some managers are D. some managers should be 10 CORREÇÃO BUSINESS MANAGEMENT 78. Leaders are ______. A. individual people whale leadership is a process B. the first step in the leadership process C. individual people who study the leadership process D. the final step in the leadership process 79. The university of Iowa studies discussed all of the following leadership styles EXCEPT ____________ leadership. A. laissez-faire B. democratic C. benevolent D. autocratic 80. Which of the following is NOT one of the eight traits associated with leadership? A. drive B. intelligence C. introversion D. job-relevant knowledge 81. You are a team leader in the IT department. What are your daily priorities for your team? 82. Do you think most managers in real life use a contingency approach to increase their leadership effectiveness? Explain. 83. The University of Iowa studies indicated that this was the most successful leadership style. A. autocratic B. laissez-faire C. combination of autocratic and laissez-faire D. democratic 83. Fiedler assumed a person’s leadership style _________. A. is contingent on the situation. B. is variable C. evolves over time. D. is fixed 84. An important trait of a(n) _____ leader in path-goal theory is friendliness. A. achievement-oriented B. directive C. participative D. supportive 85. In path-goal theory, a directive leadership style works well is a situation in which tasks are ________. A. straightforward and unambiguous. B. ambiguous and stressful. 11 CORREÇÃO BUSINESS MANAGEMENT C. highly structured D. clearly defined 86. Are planning and controlling the opposite sides of the same coin? 87. The control management function ensures that ________ in an organization. A. goals are set B. goals are met C. plans are made D. plans are realistic 88. A major part of the controlling function of management is to _______. A. formulated strategies B. set goals C. correct performance problems D. structure an organization 89. The value of the controlling function is seen in three specific areas: planning,_________. A. organizing, and leading B. protecting employees, and empowering the workplace C. protecting employees, and protecting the workplace D. empowering employees, and protecting the workplace 90. Controlling is the _____ in the management process. A. first step B. final step C. most important step D. least important step 91. The first step in the control process is to _______. A. take action B. measure actual performance C. compare performance against a standard D. compare a standard against an ideal 92. A manager measuring actual performance is like a teacher ___________. A. composing a test B. grading a test C. helping a student study for a test D. making an assignment 93. João has a taped record of a one-on-one meeting with his boss. A. a statistical report B. an oral report C. MBWA D. a written report 12 CORREÇÃO BUSINESS MANAGEMENT 94. Which kind of control takes place before the actual work is carried out? A. feedback B. concurrent C. recurrent D. feedforward 95. Direct supervision of employees is a form of ________ control. A. concurrent B. ineffective C. feedback D. feedforward 96. An advantage of feedback control is that it improves _________. A. motivation B. productivity C. groupthink D. employee-employee relations 13