Managing People Questions-Answered PDF

### **Start of OCR for page 1** 1. A manager who can see how the various tasks within the organization fit together and how each task contributes toward the "big picture" has strong (Einzelne Wahl) * diagnostic skills technical skills interpersonal skills problem-solving skills conceptual skills Si...

### **Start of OCR for page 1** 1. A manager who can see how the various tasks within the organization fit together and how each task contributes toward the "big picture" has strong (Einzelne Wahl) * diagnostic skills technical skills interpersonal skills problem-solving skills conceptual skills Sie haben diese Frage nicht beantwortet 0% 0% 17% 33% 50% Correct 2. A manager who groups jobs into units and establishes patterns of authority is performing which function of management? (Einzelne Wahl) Organizing Correct Supervising planning Leading 17% 0% 0% ### **End of OCR for page 1** ### **Start of OCR for page 2** 3. According to Michael Porter, to have a competitive advantage, a company must ultimately be able to give customers superior value for their money (Einzelne Wahl) * everything they want the best possible price the best possible service 67% Correct 0% 0% 33% the best possible product Sie haben diese Frage nicht beantwortet 4. A person's 0% is an indicator of his or her efficiency and is measured in terms of the products or services created per unit of output. (Einzelne Wahl) * absenteeism productivity profitability turnover cost-effectiveness Sie haben diese Frage nicht beantwortet 0% Correct 50% 17% 17% 17% ### **End of OCR for page 2** ### **Start of OCR for page 3** 5. Evaluating performance and verifying inventory levels are examples of (Einzelne Wahl) * planning leading organizing controlling decision making 0% 17% 0% 83% 0% Correct Sie haben diese Frage nicht beantwortet 6. Investing now in developing your OB skills will do all of the following EXCEPT (Einzelne Wahl) * prepare you to be a more effective employee 0% help you to improve your technical skills Correct 50% help you to move up faster in any organization 33% prepare you to be a more effective manager prepare you to be a more effective leader 0% 17% Sie haben diese Frage nicht beantwortet ### **End of OCR for page 3** ### **Start of OCR for page 4** 7. Organizational behavior focuses on (Einzelne Wahl) * the control side of management. 17% the human side of management. Correct 83% the economic side of management. 0% the financial side of management. 0% the production side of management. 0% Sie haben diese Frage nicht beantwortet 8. Scientific management achieved which of the following? (Einzelne Wahl) * it saw wide use for over a century 17% it gave workers control over their jobs 17% it was eagerly accepted by workers 0% it increased productivity Correct 67% it decreased the monotony of work 0% Sie haben diese Frage nicht beantwortet 9. Planning is the process of (Einzelne Wahl) * ### **End of OCR for page 4** ### **Start of OCR for page 5** 9. Planning is the process of (Einzelne Wahl) * motivating the organization's members to work together toward the organization's goals. 0% determining the organization's desired future position and deciding how best to get there. 50% Correct designing jobs, grouping jobs into units, and establishing patterns of authority between jobs and 0% units. monitoring and correcting the actions of the organization and its members to keep them directed toward their goals. 0% utilizing organizational resources with the ultimate goal of attaining organizational goals efficiently and effectively. 50% Sie haben diese Frage nicht beantwortet 10. The systems view is important to managers because it (Einzelne Wahl) * reduces their risk of human error. 0% allows them to eliminate the interaction among various elements of the organization. 33% shifts the focus from outside the company to inside the company. 17% underscores the importance of the organization's environment. gives them a set procedure for making decisions. Sie haben diese Frage nicht beantwortet 50% Correct 0% ### **End of OCR for page 5** ### **Start of OCR for page 6** 1. A/an locus of control is related to passivity and learned helplessness and a/an locus of control has been positively related to confidence in one's ability to successfully perform tasks. (Einzelne Wahl) * internal, external positive, negative external, interna Correct negative, positive undefined, defined 2. Agreeableness include being (Einzelne Wahl) * gentle forgiving cooperative all of these Correct understanding 3. Bodily-kinesthetic intelligence is most important for whom? (Einzelne Wahl) * Firefighters Correct authors doctors engineers managers 4. If you have the ability to understand how others feel, even without being told, you have the ability to (Einzelne Wahl) * motivate others get along with others show empathy Correct manage your emotions be promoted as manager ### **End of OCR for page 6** ### **Start of OCR for page 7** 5. Individuals who score high in tend to take their jobs seriously and act responsibly at work. (Einzelne Wahl) * negative emotionality agreeableness extroversion conscientiousness correct openness 6. People who are relaxed and easy going are said to have what personality type? (Einzelne Wahl) * open-minded Type B Correct Type A Machiavellian sociopathic 7. Managers with a low tolerance for ambiguity tend to be more empower them to make their own decisions at work. (Einzelne Wahl) * open directive Correct flexible passive none of these 8. Which of the "Big Five" personality dimensions is associated with being anxious, depressed, angry, and insecure? (Einzelne Wahl) * extroversion agreeableness conscientiousness neuroticism Correct openness ### **End of OCR for page 7** ### **Start of OCR for page 8** 9. Which of the following best describes the role of circumstances in assessing individual differences? (Einzelne Wahl) * Circumstances becomes more important the more unique the employee. Circumstances are more important in judging newer employees than they are in judging older employees. Whether specific differences that characterize a person are good or bad depends on circumstances. Managers can assess circumstances, but they cannot assess individual differences. Individual differences may shape circumstances, but circumstances cannot shape individual differences. Correct 10. Which of the following is NOT one of the seven universal emotions? (Einzelne Wahl) * fear confusion Correct contempt disgust joy ### **End of OCR for page 8** ### **Start of OCR for page 9** Traditional Leadership Approaches 1. According to the continuum of leadership behavior proposed by Tannenbaum and Schmidt, subordinate characteristics include all of the following EXCEPT (Einzelne Wahl) * need for independence understanding of goals tolerance for ambiguity readiness to assume responsibility Correct the problem itself 2. According to the Leadership Grid, a manager who is not concerned about production but exhibits high concern for people would be a manager on the grid. (Einzelne Wahl) * 1,1 9,9 1,9 Correct 5,5 9,1 3. According to the path-goal theory, leaders can affect subordinates' performance by (Einzelne Wahl) * allowing subordinates to set their own goals. establishing fixed responses to environmental situations. Correct clarifying what behaviors will lead to desired rewards identifying important traits of the leader and his or her subordinate. evaluating performance and communicating this to the employee. 4. Early studies of leadership focused on the traits, or personal characteristics, of leaders. Later research shifted to examine actual focus charismatic member follower Correct behavior. (Einzelne Wahl) * leader ### **End of OCR for page 9** ### **Start of OCR for page 10** 5. Fiedler contends that when a leader's style and the situation are mismatched, the only available course of action is to change the situation through (Einzelne Wahl) * a "laissez-faire" approach. transferring the leader. job engineering. hiring a consultant. Correct transferring the subordinates. 6. Leadership is (Einzelne Wahl) * neither a process nor a property. a process only. a property only. a universally understood characteristic. Correct both a process and a property. 7. Paul, a new hire in the traffic department of an advertising agency, has little confidence in his ability and believes he only got the job because his uncle is the owner of the firm. What type of leadership style is Paul most likely to prefer? (Einzelne Wahl) * participative cooperative Correct directive supportive achievement-oriented 8. Position power is considered to be low when (Einzelne Wahl) * the leader can assign work and recommend promotions. the subordinate is a member of the in-group. the leader must get job assignments approved by someone else the subordinate is a member of the out-group. the subordinate's position has more direct subordinates than the leader's position Correct ### **End of OCR for page 10** ### **Start of OCR for page 11** 9. Tasks that are complex, nonroutine, and ambiguous will be most likely (Einzelne Wahl) * the most ideal for decision-making. Correct unstructured structured easily understood favorable 10. The definition of leadership includes all of the following EXCEPT (Einzelne Wahl) * the use of noncoercive influence. the effective use of force and/or coercion. the ability to affect the perceptions, believes and attitudes of others. both a process and a property. Correct a set of characteristics attributed to certain people ### **End of OCR for page 11** ### **Start of OCR for page 12** Contemporary Leadership Issues 1. According to Hersey and Blanchard, what does appropriate leader behavior depend on? (Einzelne Wahl) * follower personality follower readiness intragroup conflict follower loyalty organizational budget Correct 2. According to the leader-member exchange model (LMX), all of the following describe in-group members EXCEPT (Einzelne Wahl) * they are privy to sensitive information. they receive special duties. they receive more rewards. they receive special privileges. Correct they have more friends at work. 3. All of the following are associated with transactional leaders EXCEPT (Einzelne Wahl) * evaluating performance. assigning work. Correct executing change. making decisions. overseeing routine work 4. Amanda often helps new employees learn the ropes and prepare to advance within the organization. Amanda is filling which role? (Einzelne Wahl) * monitor accelerator Correct mentor instructor intrapreneur ### **End of OCR for page 12** ### **Start of OCR for page 13** 5. Charismatic leadership may create which of the following ethical concerns? (Einzelne Wahl) * Decision making is slowed because of a constant focus on the future. Greater concern is given to employees than to customers Correct Followers engage in inappropriate behaviors because of blind faith in the leader. New employees are shunned until they demonstrate allegiance to the leader. Profit levels rise to immoral levels. 6. How many leadership styles does the Hersey and Blanchard model enumerate? (Einzelne Wahl) * 4 5 Correct 3 6 2 7. Frage 1 Antwort gespeichert Erreichbare Punkte: 1,00 Fragetext If a Japanese firm were to send an executive to head up the firm's operations in the United States, the executive would likely need to (Einzelne Wahl) * train U.S. employees to behave more like Japanese employees. Correct change his or her leadership style. replace male senior managers with females focus more on collective benefits than individual benefits develop a new theory of cross-cultural leadership. 8. In the leader-member exchange model (LMX), each superior-subordinate pair is referred to as a(n) (Einzelne Wahl) * linking mechanism in-group out-group Correct vertical dyad matched set ### **End of OCR for page 13** ### **Start of OCR for page 14** 9. What type of leadership is focused on recognizing the need for change, creating a vision to guide that change, and executing the change effectively? (Einzelne Wahl) * Strategic leadership Transactional leadership Charismatic leadership Correct Transformational leadership Virtual leadership 10. Why may some leadership theories be less applicable in today's diverse workforce? (Einzelne Wahl) * Past leadership theories have been shown to lead to discrimination Correct Researchers have moved away from studying leaders and are now studying followers. Leaders today work in a higher educated workforce Most past leadership research involved only white males. Current civil rights laws require the development of modern theories and practices. ### **End of OCR for page 14** ### **Start of OCR for page 15** Organizational Structure 1. organizations are flexible and decentralized, have open communication channels, and focus on adaptability in helping employees accomplish their goals. (Einzelne Wahl) * Mechanistic Organic Correct Matrix Simple Functional 2. is the extent to which workers in an organization specialize as opposed to performing a variety of tasks as generalists. (Einzelne Wahl) * Differentiation Division of labor Correct Segregation Departmentalization Administrative component 3. Compared to wider spans of control, narrow spans of control are supervision and coaching. (Einzelne Wahl) * more, more Correct costly and provide equally, just as much less, less more, less less, more 4. If a firm uses unit production and makes custom products, it should have a structure with a managerial span of control is most appropriate. (Einzelne Wahl) * taller, larger taller, smaller Correct flatter, smaller none of these flatter, larger ### **End of OCR for page 15** ### **Start of OCR for page 16** 5. In Jack's organization, the span of control is very wide. In Pam's organization, the span of control is rather narrow. The number of levels of managers in Jack's organization is likely to be in Pam's organization. (Einzelne Wahl) * greater than the same as that narrower than wider than smaller than Correct 6. In Tom's company, employees are given an opportunity to participate in decision-making related to policy development, which is known as (Einzelne Wahl) * formalization formalization formalized deconcentration Correct decentralization informal hierarchy 7. Jobs grouped according to traditional business tasks such as marketing and human resources are grouped by (Einzelne Wahl) * client location employee knowledge and skills Correct business functions work process 8. Organizational structure can be analyzed by examining all of the following division of labor. hierarchy span of control centralization Correct all of the above can be examined Ignorene * Ofene Wahl) ### **End of OCR for page 16** ### **Start of OCR for page 17** 9. The main advantage of division of labor is that it promotes (Einzelne Wahl) * worker autonomy increased employee motivation worker skills Correct efficiencies all of the above 10. The structure of an organization is defined as (Einzelne Wahl) * the basis through which individual activities are monitored. a system of relationships that provides a framework of people. the sum of the individual working arrangements in place in an organization. Correct a system of task, reporting, and authority relationships. the basic purpose of the organization. ### **End of OCR for page 17** ### **Start of OCR for page 18** Change Management 1. How many steps are in Lewin's Process Model of change? (Einzelne Wahl) * 5 3 Correct 2 1 4 2. In Lewin's Process Model of change, the process by which people become aware of the need for change is called (Einzelne Wahl) * unfreezing Correct congealing discovering dissolving refreezing 3. In the continuous change process model, the final step is (Einzelne Wahl) * a system audit and modification. transition management Organization modeling Correct measurement, evaluation, and control the change agent. 4. The process of systematically planning, organizing, and implementing change, from the disassembly of the current state to the realization of a fully functional future state within an organization, is called (Einzelne Wahl) * change agency. Correct transition management. organizational design refreezing unfreezing ### **End of OCR for page 18** ### **Start of OCR for page 19** 5. Which of the following is NOT an organizational source of resistance to change as identified by Katz and Kahn? (Einzelne Wahl) * centralization Correct overdetermination threatened expertise All of these represent resistance to change group inertia 6. Which of the following organizational sources of resistance occurs when decision-making authority is redistributed? (Einzelne Wahl) * Fear of the unknown Narrow focus of change Correct Threatened power Habit Resource reallocation 7. With respect to managing change, management should consider resistance to change as (Einzelne Wahl) a fact to be overcome as quickly as possible an opportunity to develop faith in their authority. a commonplace, everyday event and not worry about it. Correct a signal to carefully examine the advantages and disadvantages of a change. something to be avoided 8. Transition management (Einzelne Wahl) * is the responsibility of the change agent. relieves the regular management team of its normal duties Correct deals with the unintended consequences of change is best done by an outside consultant. halts business as usual during the change process ### **End of OCR for page 19** ### **Start of OCR for page 20** 9. The system-wide application of behavioral science knowledge to the planned development and reinforcement of organizational strategies, structures, and processes for improving organizational effectiveness is called (Einzelne Wahl) * change agency. transition management. Correct organization development. none of these process change. 10. When managers consider the impact of a change on the culture, the dominant coalition, and the people, tasks, and structure of the organization, they are more likely to be successful because they have (Einzelne Wahl) * considered international issues. encouraged participation. started small. Correct taken a holistic view. secured top management support ### **End of OCR for page 20**