Consumer Protection Act Channels for Complaints PDF

BACKGROUND DEVELOPED BY THE DEPARTMENT OF TRADE AND INDUSTRY SUPPORTS CONSUMER RIGHTS AND RESPONSIBILITIES DEVELOP A FAIR MARKET PLACE FOR CONSUMERS REDUCE DIFFICULTIES FACED BY CONSUMERS PROTECT CONSUMERS FROM UNFAIR BUSINESS PRACTICES CREATING RESPONSIBLE CONSUMERS EMPOWERING CONSUM...

BACKGROUND DEVELOPED BY THE DEPARTMENT OF TRADE AND INDUSTRY SUPPORTS CONSUMER RIGHTS AND RESPONSIBILITIES DEVELOP A FAIR MARKET PLACE FOR CONSUMERS REDUCE DIFFICULTIES FACED BY CONSUMERS PROTECT CONSUMERS FROM UNFAIR BUSINESS PRACTICES CREATING RESPONSIBLE CONSUMERS EMPOWERING CONSUMERS CONSUMER RIGHTS THE CONSUMER PROTECTION ACT GIVES NINE RIGHTS TO CONSUMERS: ❑RIGHT TO EQUALITY IN THE CONSUMER MARKET AND PROTECTION AGAINST DISCRIMINATORY MARKETING ❑RIGHT TO PRIVACY ❑RIGHT TO CHOOSE ❑RIGHT TO DISCLOSURE OF INFORMATION CONSUMER RIGHTS ❑RIGHT TO FAIR AND RESPONSIBLE MARKETING. ❑RIGHT TO FAIR AND HONEST DEALING WITH CONSUMER. ❑RIGHT TO FAIR, JUST AND REASONABLE TERMS AND CONDITIONS. ❑RIGHT TO FAIR VALUE, GOOD QUALITY AND SAFETY. ❑ RIGHT TO ACCOUNTABILITY FROM SUPPLIERS. KEY POINTS OF CPA MARKETING STANDARDS- NO MORE UNWANTED DIRECT MAIL. MARKETING MUST BE FACTUAL AND ACCURATE COOLING OFF PERIOD- 5 DAYS FIXED TERM CONTRACTS- RESPONSIBILITY IS ON CONSUMER. WILL CARRY ON FROM MONTH TO MONTH BASIS OVERSELLING AND OVERBOOKING IMPLIED WARRANTY OF QUALITY- CONSUMER HAS 6 MONTHS TO RETURN DEFECTIVE GOODS PREPAID VOUCHERS- 3 YEARS TO REDEEM. IS THE PROPERTY OF COMPANY UNTIL REDEEMED CHANNELS FOR CONSUMER COMPLAINTS DEPARTMENT OF TRADE AND INDUSTRY ARE RESPONSIBLE FOR CREATING A COMPETITIVE, ENABLING ECONOMIC ENVIRONMENT THROUGH THE IMPLEMENTATION OF FAIR, TRANSPARENT, EFFECTIVE AND PREDICTABLE REGULATIONS. CONSUMER CORPORATE AND REGULATIONS DIVISION OFFERS INFORMATION AND ADVICE TO CONSUMERS ON THEIR RIGHTS AND HOW AND WHERE TO COMPLAIN PROVINCIAL CONSUMER AFFAIRS OFFICES STAFF ADVISE ON CONSUMER ISSUES. PROVIDE INFORMATION, PROTECTION AND EDUCATION. ELECTS A CONSUMER PROTECTOR … PRONINCIAL CONSUMER COURT. NATIONAL CONSUMER COMMISSION ESTABLISHED TO ENFORCE THE CPA ENSURE CONSUMERS ARE WELL EDUCATED AND WELL INFORMED PROMOTE A FAIR MARKET PLACE ESTABLISH NORMS AND STANDARDS STOP UNFAIR MARKETING PROMOTE RESPONSIBLE CONSUMERS GIVE A LEGAL FRAMEWORK NATIONAL CONSUMER FORUM NCF NON-PROFIT AND AUTONOMOUS RAISE AWARENESS OF CONSUMER RIGHTS HIGHLIGHT CHANNELS THEY CAN FOLLOW IF THEY FACE WITH UNFAIR PRACTICES GIVE A VOICE TO THE PUBLIC CO-ORDINATE CAMPAIGNS SOUTH AFRICAN NATIONAL CONSUMER UNION SANCU VOLUNTARY INDEPENDENT BODY BUILD UP CONSUMER AWARENESS THROUGH EDUCATION, PROTECTION AND INFORMATION 1. PUBLIC SECTOR OFFICES CONSUMER AFFAIRS COMMITTEE: INVESTIGATES HARMFUL BUSINESS PRACTICES PUBLIC PROTECTOR:UNFAIR TREATMENT OF CITIZENS BY GOVERNMENT OFFICES ADVERTISING STANDARDS AUTHORITY OF SOUTH AFRICA: OVERSEES ADVERTISING SOUTH AFRICAN BUREAU OF STANDARDS: BENCHMARK FOR QUALITY. CANNED FOODS, ELECTRICAL APPLIANCES, BUILDING MATERIAL, SAFETY ASPECTS OF CARS CONSUMER GOODS AND SERVICES OMBUD: GOODS AND SERVICES COMPLAINTS 2. CORPORATE ORGANISATIONS AND PRIVATE SECTOR FURNITURE TRADERS ASSOCIATION NATIONAL HOME BUILDERS REGISTRATION COUNCIL: BUILDING DEFECTS ESTATE AGENTS AFFAIRS BOARD FINANCIAL SERVICES BOARD: SHORT AND LONG TERM INSURANCE NATIONAL CREDIT REGULATOR: COMPLAINTS ON CREDIT PROVIDERS 3. PROFESSIONAL BODIES ENGINEERING COUNCIL OF SOUTH AFRICA: COMPLAINTS REGARDING ENGINEERING SERVICES CONSUMER JOURNALISM USING MASS MEDIA FOR COMPLAINTS AND INFORMATION SECTIONS DEDICATED TO CONSUMER ISSUES ▪ ELECTRONIC JOURNALISM ▪ TV ▪ RADIO ▪ NEWSPAPERS ▪ MAGAZINES ▪ SPECIALIST CONSUMER MAGAZINES E.G. CONSUMER FAIR LEGAL ACTION SMALL CLAIMS COURT – R15 000 MAGISTRATE – EMOTIONAL ISSUES HIGH COURT – R100 000 LEGAL AID BOARD: MEANS TESTED IN ORDER TO QUALIFY LEGAL AID BUREAU: PVT ORGANISATION ALSO MEANS TESTED LEGAL RESOURCE CENTRE: NGO THAT PROVIDES LEGAL ADVICE TO THE POOR UNIVERSITY LEGAL CLINICS: UNIVERSITY BASED WHERE CONSUMERS CAN TAKE ISSUES