The Consumer Protection Act, 1986 PDF

'(Ill Consu,ner Protection Ac t, 198 22 7 6 and Competition Ac t, 2002 CH AP TE R - I TH E CO NS UM ER PR O TE CT...

'(Ill Consu,ner Protection Ac t, 198 22 7 6 and Competition Ac t, 2002 CH AP TE R - I TH E CO NS UM ER PR O TE CT IO N AC T, 19 86 ~e Co. nsu me r Pro tec tio n Ac t, 19 86 see ks to pro vid e for be tte r pro ~ the interests of the co nsu me r an tec tio n d for t~ t pu rpo se to ma ke pro vis ion the est ab lis hm en t of co ns um er co for un t;il s an d oth er au tho rit ies for settlement of co nsu me r's dis pu tes an the d for ma tte rs co nn ec ted the rew it~ The interests of co nsu me rs we re als o pro tec ted ev en ear lie r un de r the provisions of sev era l leg isl ati on s bu t the se leg isl ati on s fai led to pro tec t ultimate con sum er fro m def ect ive go the od s or def ici ent ser vic es, ov er- ch arg of prices an d un scr up u\g us ex plo ita ing 1 consum tio n. Fu rth er, the re is ign ora nc e of the er of his rig hts. ~ e co ns um er ha ve into a po we rfu l mo ve me nt. Th e co ns no t ye t org an ise d the ms elv es um er ne ed ed be tte r pro tec tio n wh led to the en act me nt of the Co ns um ich er Pr ote cti on Ac t of 19 86 Jrh e Ac t 1 very im po rta nt soc io- is a j eco no mi c leg isl ati on wi th it's ~ speedy redressal an d co mp en sat ion to the co nsu me r. thr us t on giv ing. Application of th e Ac t. LJ:he Act applies to all go od s an d ser vic es. Th e Ce ntr al Go ve rnm en t ha s the pow~r t? iss ue no tif ica tio n ex em pti ng an y go od s or ser vic es fro m the application of the Ac ] Bu t, no su ch no tif ica tio n ha s be en iss ue d so far Thus, the Ac t ap pli es to all go od s an. d ser vic es wh eth er in pri va te, pu bli ~ co-operative sec tor. No w a co ns c um er ca n ini tia te an act ion un de r b ct ag ~t de fec tiv e go od s su pp lie thi s d or de fic ien t ser vic es ren de red ev J:X ~~ c sector or go ve rnm en t un de rta en kin gs suc h as Railways, Te lep ho ne s, tricity Bo ard s, Po sta l Au tho rit ies ; etc. -. ;'1e Act is a be ne fic ial sta tut e sp ec ial ly enaCte!i to co nfe r ad dit ion al onsumer rig hts an d to pre ser ve an d gu ard the ex ist ing on e un de r the law !!:AJ:Act gi~es the co ns um er an ad dit ion available un de r the ex ist ing law s. Ho al rem ed y be sid es tho se Which. the v~ n~ t tak en ov er the jur isd ict ion of civilwe ve r, the Fo ~m s un de r the Parties IS pe nd ing in civ il co urt , no co ns cou rts. If the _dISp~te ~ ee n um er for um wi ll ad1udicate the  228. Business I.aw-II (S. Y.B.Conz. dispute. Similarly, if ~vidence to be_ laid _by the parties (o the. voluminous or complicated, the parties will be referred to the a ~ civil court. ~jects of the Cons~er Protection Act, 1986 ~ The objectes of the Act is to protect the consumer in the follolAh-. ~. q1gw..,1t a. The right to be protected- against the marketing of goods ani ;. which are hazardous to life and property. ~ I b. The right to be informed- about the quality, quantity, poten:y · standard and price of goods and services as the case may be'~ protect the consumer against unfair trade practices. to c. The right to be ass~d- wherever possible access to a _variety of 8l>oda and services at competitive prices... d. The right to be heard- and to be assured that consumers interest wt receive due consideration at appropriate forums.. e. The right to seek redressal- against unfair trade or restrictivelridi practices or unscrupulous exploitation of consumers. f. The right to consumer educatio§ Definitions '1 ~ o is a Consumer? [Sec 2(1)(d)] A II consumer" means any person who JI, Buys any goods for a consideration. Any user of such goods~ such use is made with the approval of a person who ,buys s,-J. consideration. Z Hires or av~ils of any services for a consid~~iition. ~f,'oal,_...., of such services when such services are availed of with me a of the person who hires or avails of any services for a consid~ )f.. But does.not include a person Who avails of !!uch ~ces tac conunerdal ~osel(Commercial pwp~ d~ n~t include di of goods or hiring ofservices for earning hvehhood by means employment.) Consideration has been paid or proII\ised or partly paid and pro~, or under any system of deferred payment. There haS to transaction for consideration.  9 8 6. and Co mpetit.zon Act 2002 te ct io n A c t, 1 229 r,e Consumer Pro ' nsu m e r ?. ' ·_~ o is not a Co onsumer if he Aperson is n o t a c n.. A t a consideratio~ f :Y user ofsuch goods when n y g o o d s w it h o u 1. Buys a a d e w it h o ut the approvafc° person who buys goods for such u se is m consideration. w it h o u t a co n sid erati