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## Change Management (3 of 6) - Documented Business Processes - Documented business processes are related activities that lead to a desired business goal, such as: - An efficient and cost-effective service - Excellent customer satisfaction - A superior product - Purpose...

## Change Management (3 of 6) - Documented Business Processes - Documented business processes are related activities that lead to a desired business goal, such as: - An efficient and cost-effective service - Excellent customer satisfaction - A superior product - Purpose of Change - A proposed change is formally submitted using a change request process. -States what needs to be changed. - Complex changes are often submitted to a change advisory board (CAB).