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# Planning for Good Service (5 of 8) - Set and Meet Customer Expectations - It is important to create an expectation of certainty with customers - Establish a timeline with your customer for completion of a project - Keep customer informed of progress - Give the customer an opportun...

# Planning for Good Service (5 of 8) - Set and Meet Customer Expectations - It is important to create an expectation of certainty with customers - Establish a timeline with your customer for completion of a project - Keep customer informed of progress - Give the customer an opportunity to make decisions about repairs - Repair or replace? - Help them decide which is to their advantage