SBI Customer Satisfaction Project PDF

 - Branch experience :- - Positive = some customers appreciate the cast branch network accessibility , and the assistance provided at physical locations - Negative = common complaints include long waiting times, overcrowded branches, and...

 - Branch experience :- - Positive = some customers appreciate the cast branch network accessibility , and the assistance provided at physical locations - Negative = common complaints include long waiting times, overcrowded branches, and issues with staff responsiveness - Positive = The YONO (You Only Need One) app and online banking services are appreciated for convenience and a wide range of functions like fund transfers , bill payments , and investments. - Negative = Users sometime report glitches in the app , slow response times , and difficulty in resolving issues online - Positive = When customer care is responsive users feel supported and satisfied with their experience - Negative = There are frequent complaints about delayed responses , difficulty reaching support , and unresolved issues  - Positive = SBI offers a wide range of financial products like loans, credit cards , and investment schemes that cater to different customer needs - Negative = Some customers feel that the terms and conditions of certain products (e.g loan processing time) could be more customer friendly - Positive = SBI's reputations as a government owned bank assures customers of security and reliability - Negative = there are occasional concerns about fraud prevention measures and account security , though these are relatively infrequent  Overall ---------------------------- -- [satisfaction] - The overall customer satisfaction with SBI is moderate to high , depending largely on the specific branch and service used. While the digital transformation has improved convenience for many , there is still room for improvement in customer service and issue resolution