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# Step 1: Interview the User and Back Up Data - When the user is available, start troubleshooting: - Interview the user and back up data. - Ask the user to reproduce the problem while you watch. - Try a reboot.

# Step 1: Interview the User and Back Up Data - When the user is available, start troubleshooting: - Interview the user and back up data. - Ask the user to reproduce the problem while you watch. - Try a reboot.

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troubleshooting computer technical support

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