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# Chapter Summary (1 of 3) - The Windows OS is made up of two main components: the shell and the kernel - A process is a program running under the shell, together with all the resources assigned to it - Windows tools that access and manage other Windows tools are Control Panel, Administrative Tools...

# Chapter Summary (1 of 3) - The Windows OS is made up of two main components: the shell and the kernel - A process is a program running under the shell, together with all the resources assigned to it - Windows tools that access and manage other Windows tools are Control Panel, Administrative Tools, Computer Management, and Microsoft Management Control (MMC) - Tools to observe, track, and log Windows, user, network, application, and hardware activities are Event Viewer, Performance Monitor, Reliability Monitor, and Resource Monitor - Tools for solving Windows, application, networking, and Windows user problems are Task Manager, System Configuration, the Services console, the Troubleshooting applet, Group Policy, Local Group Policy, and the Registry Editor - Other tools are System File Checker, DISM, Windows Updates, a clean boot, Safe Mode (Safe boot), and System Restore