Business Communication Skills PDF

BUSINESS COMMUNICATION SKILLS DQC/BCS-T/0624/OO-©...Real Life Transformation 3 DQC/BCS-T/0624/OO-©...Real Life Transformation 4 Learning Objectives Improve verbal and written communication skills to Boost productivity & collaboration. Enhance inte...

BUSINESS COMMUNICATION SKILLS DQC/BCS-T/0624/OO-©...Real Life Transformation 3 DQC/BCS-T/0624/OO-©...Real Life Transformation 4 Learning Objectives Improve verbal and written communication skills to Boost productivity & collaboration. Enhance interpersonal & leadership communication for better team collaboration. Develop effective communication strategies & Foster cultural awareness and diversity. DQC/BCS-T/0624/OO-©...Real Life Transformation 5 Learning Highlight. Module 1 Business Communication Overview Module 2 Professional Writing Skills Verbal and Non-verbal Module 3 Communication Skills Interpersonal & Leadership Module 4 Communication Module 5 Digital Communication DQC/BCS-T/0624/OO-©...Real Life Transformation 6  Business Communication Overview Quick Test Definition Tribes Skills and Types Styles and Consideration DQC/BCS-T/0624/OO-©...Real Life Transformation 7 Foundation Literacy Skills Essential skills that help people participate in education, the workplace, & the community. Phonemic awareness - ability to identify, segment, and manipulate the sounds that make up words. Alphabetic principle - understanding that there is a relationship between spoken words and letter symbols. Vocabulary - The knowledge of names, concepts, feelings, and ideas. Writing - fundamental skill for sharing thoughts & feelings, and demonstrate critical thinking skills. Listening & Speaking, Reading & Spelling, Comprehension & Awareness Of Print DQC/BCS-T/0624/OO-©...Real Life Transformation 8  What is Business Communication? The process of sharing information between people within the workplace and outside a company. It is how employees and management interact to reach organizational goals. involves a wide range of activities, such as; i. Communicating with customers or employees, ii.Negotiating contracts & trades. iii.Presenting information to stakeholders iv.Developing and implementing marketing strategies. What kind of Business Communication do you engage in ? DQC/BCS-T/0624/OO-©...Real Life Transformation 9 Tribes Of Business Communication Corporate Organizational Intercultural Managerial Business Professional Communication DQC/BCS-T/0624/OO-©...Real Life Transformation 10 Key Business Communication Skills Verbal Non-Verbal Written Active Communication Communication Communication Listening Clarity and Constructive Audience Presentation Conciseness Feedback Awareness Skills Basic Conflict Email Etiquette Resolution DQC/BCS-T/0624/OO-©...Real Life Transformation 11  Types of Communication in Business These are the following types of communication in Business On Basis of Organizational On The Basis of Modes On The Basis of Structure of Expression Directions Two types of communication Two types of Two types of that follow in communication that communication that Organizational Structure: follow in Basis of Modes follow in Basis of of Expression: Directions: Formal Communication Verbal Downward Informal Communication Communication Communication Upward Nonverbal Communication Communication Horizontal Communication Diagonal Communication DQC/BCS-T/0624/OO-©...Real Life Transformation 12  Types of Business Communication Internal External Upward Customer Communication From employees to management Support and engagement Downward Stakeholder Communication From Management to employees Reporting and Updates Horizontal Public Relations Between Peers Managing the company’s image DQC/BCS-T/0624/OO-©...Real Life Transformation 13 4 Types of Business Communication The flow of information and messages from lower- level employees to higher-level management or leaders within an organization. The flow of information and messages from higher level management or leaders within an organization, down to lower levels of employees. It takes place between people on the same level of the organizational hierarchy. The flow of messages & information between an organization and external parties such as customers, suppliers, investors, media, & the general public. DQC/BCS-T/0624/OO-©...Real Life Transformation 14  Functions of Business Communication Manage Initiate Planning Co-ordination & Inspiration Engagement Process Co-operation Motivation Decision Convey Performance Creating Making Message Evaluation Image Publicizing Goods and Controlling Services DQC/BCS-T/0624/OO-©...Real Life Transformation 15  Common Business Communication Channels Two or more people interacting while seeing each other’s faces. Face-to-face Communication Examples: Video Conferencing with cameras on Any Information exchanged In-person meetings one-directionally using ony written words. Written Examples: Communication Contracts or proposals Asynchronous or real-time Websites communication exchanged between multiple parties using electronic media. Electronic Examples: Communication Business Chat Project Management Software DQC/BCS-T/0624/OO-©...Real Life Transformation 16 Common Communication Challenges in Business Lack of Knowledge or Information relative to the subject matter Not understanding Cultural Differences Lack of Motivation or Inspiration. Poor Attitudes & Listening Skills. Low Quality level Written Communication. Inappropriate tools and oversharing. DQC/BCS-T/0624/OO-©...Real Life Transformation 17 Means of Business Communication Remote Verbal Written Telephone calls, like call center solutions Any type of oral Emails communication Emails, Letters, Email ticketing system in the form of Reports, spoken language Bulletins, Online chats & conferences to send Manuals, Paper Work operating systems information to Announcements Video meetings, such other people. as webinars Visual communication tools DQC/BCS-T/0624/OO-©...Real Life Transformation 18 Business Communication Styles Assertive Direct, clear, and respectful. Balances expressing one's own Communication needs while considering others' perspectives. Passive Avoids confrontation & prioritizes others' needs over personal Communication expression, often leading to misunderstanding or resentment. Aggressive Dominant & forceful, often disregarding others' viewpoints, Communication which can lead to conflict and resistance. Passive- Indirect expression of negative feelings through subtle resistance Aggressive rather than open communication, leading to confusion & mistrust. Communication Persuasive Focuses on influencing others by presenting compelling arguments Communication & benefits, commonly used in sales, marketing, & leadership. Direct Focuses on being straightforward and to the point, often used in Communication high-stakes or time-sensitive situations. Indirect Communicates messages subtly or in a roundabout way, often used Communication in cultures or contexts where directness may be perceived as rude. DQC/BCS-T/0624/OO-©...Real Life Transformation 19 Importance Of Communication In The Workplace DQC/CCT-T/1123/OT-©...Real Life Transformation 20 Considerations in Business Communication Demographics Analysis Psychographics Analysis Situational Analysis DQC/BCS-T/0624/OO-©...Real Life Transformation 21  8 Steps to A Better Communication at the Workplace Find A Good Place To Be Eliminate & Time For Heard, Ask Assumptions. All Listen Questions. Involved To First. Talk. Expressing Pay Emotion Is Recognize Be Patient Attention Important, & Reinforce & Don't To But Always Positive Expect Nonverbal Be Behaviors. Miracles. Messages. Respectful. DQC/BCS-T/0624/OO-©...Real Life Transformation 22 Personal Challenges Impacting Business Communication Background Type/Quality Personal of Education Personal Exposures Ethnicity Biases Language Religious Emotional Gender Cultural State & Conflicts Biases Biases Smartness DQC/BCS-T/0624/OO-©...Real Life Transformation 23  Business Communication Preferences This That I choose to adapt my message to suit I choose to keep it consistent to uphold various age groups & backgrounds to professionalism and clarity. enhance relevance. I choose to consider cultural & I choose to apply a universal approach to socioeconomic factors to ensure maintain a professional & unbiased tone. inclusivity. I choose to align my message with audience I choose to keep it neutral to maintain values & interests to build rapport. objectivity and professionalism. I choose to focus on a more general I choose to address specific audience message to avoid favoritism & uphold motivations to increase engagement. fairness. I choose to adjust my tone based on the I choose to maintain a steady tone to reflect context to show sensitivity. stability and professionalism. I choose to factor in timing & recent I choose to prioritize the main message to events for a context-sensitive approach. avoid overcomplicating communication. DQC/BCS-T/0624/OO-©...Real Life Transformation 24  Group Activity 1. Group 1 - Highlight 25 Words & Phrases Inappropriate For Business Communication. 2. Group 2 – 15 Ways & Systems To Improve Your Personal Business Communication. 3. Group 3 – 15 Non Verbal Cues To Avoid The Business Space. DQC/BCS-T/0624/OO-©...Real Life Transformation 26 DQC/BCS-T/0624/OO-©...Real Life Transformation 28  Professional Writing Skills Overview of Written Communication. Business Writing Definition and Key Essentials. DQC/...-T/024/OT-©...Real Life Transformation 29 Written Communication What it is? Communication conveyed through text, such as emails, blogs, e-books, reports, proposals, and presentations. When to use it? For unsynchronized communication, record-keeping, and knowledge-sharing What to look out for? Requires careful attention to details, clarity, tone, and grammar to ensure effectiveness DQC/BCS-T/0624/OT-©...Real Life Transformation 30 Business Writing Business writing is a key skill that impacts clarity, adeptness, and professionalism in workplace communication. DQC/BCS-T/0624/OT-©...Real Life Transformation 31 Key Business Writing Principles Clarity Easy to understand, avoiding jargon or overly complex language. Conciseness Get to the point quickly while maintaining essential details. Tone To suit the audience and purpose maintaining professionalism. Structure & Organization Organize your writing logically for readability. Audience Awareness Tailor your message to the audience’s level. Correctness Use proper grammar, punctuation, and spelling. Purpose-Driven Writing Ensure writing has a clear purpose. Actionable Language Be clear about what action you want the reader to take. Professionalism Maintain a polite, respectful, and formal tone Proofreading and Editing Review your writing for errors and refine it to enhance clarity. DQC/...-T/024/OT-©...Real Life Transformation 32 Types of Business Documents Memos Business Emails Reports Proposals (Memorandums) Letters Meeting Standard Agreements Business Press Operating Agendas & & Contracts Plans Releases Procedures Minutes (SOPs) Manuals Purchase and Invoices Newsletters Presentations Orders Handbooks Contracts Employee Job Performance Project and Legal Forms Descriptions Reviews Plans Documents DQC/BCS-T/0624/OO-©...Real Life Transformation 33 Key Essentials of Different Business Writings Email Report Proposal Etiquette Writing Writing DQC/BCS-T/0624/OT-©...Real Life Transformation 34 Email Etiquette and Best Practices Use Use a Clear & Keep It Proper Professional Professional Relevant Concise & Salutation Language & Email Address Subject Line Focused Tone Avoid ALL Check Be Mindful of CAPS & Reply Use CC & BCC Grammar & the Audience Excessive Promptly Correctly Spelling Punctuation Respect Avoid Limit Use a Use "Reply All" Privacy & Emotional Attachments Signature Sparingly Confidentiality Responses What other Practices are Applicable to your Organization? DQC/BCS-T/0624/OO-©...Real Life Transformation 35  Standard Format for a Memo The standard format for a memo Tips to Write an Effective is as follows: Memo Use a Clear Subject Line 1.To: (Recipient’s name/title) Keep it Brief & Focused Stick to the Point 2.From: (Your name/title) Use a Professional Tone 3.Date: (The date the memo is Structure Properly Be Clear About Action Needed being sent) Use Bullet Points for Clarity Proofread for Errors 4.Subject: (A brief overview of Provide Context When Necessary the memo’s content) Include Attachments (if applicable) DQC/BCS-T/0624/OO-©...Real Life Transformation 36 Email Ethics Dos and Don’ts Don’t: "Hey, dude! Can you check this for me?" 1. Use of Slang Do: "Hello, [Name]. Could you please review this for me?" 2. Avoid Informal Don’t: "Yo, what's up!" Greetings Do: "Good morning, [Name]. I hope you're well." 3. Keep Emojis Out Don’t: "Thanks so much " (Unless Company Culture Do: "Thank you very much." Permits) Don’t: "Like, can you do something about this ASAP? I need it sorted, okay?" 4. Be Clear Do: "Could you please address this as soon as possible? Your assistance is and Concise appreciated." 5. Avoid Jargon Don’t: "FYI, I need this done RN. LMK if you need info." and Do: "For your information, I need this done by the end of the day. Let me Abbreviations know if you need more details." 6. Maintain Professional Don’t: "No worries, it’s all good!" Tone Do: "No problem, I appreciate your attention to this." DQC/BCS-T/0624/OO-©...Real Life Transformation 37 Grammar Tools to Help You Improve Your Verbal Writing Grammarly Language Hemingway Tool Editor Microsoft QuillBot Editor DQC/BCS-T/0624/OO-©...Real Life Transformation 38 Key Grammar Tips for Business Communication Use Active Voice for Clarity Example: Use Proper Punctuation Passive: "The report was completed by the team." Active: "The team completed the report." Ensure commas, periods, and colons are correctly placed to avoid confusion. Avoid Run-On Sentences Example: Break up long sentences to improve readability. Incorrect: "We will discuss, the Example: project timeline and the budget in the Run-On: "We reviewed the data and discussed the meeting." project’s status and set goals for the next phase." Correct: "We will discuss the project Improved: "We reviewed the data, discussed the timeline and the budget in the project’s status, and set goals for the next phase." meeting." Be Concise and Specific Use only the words you need to convey your message. Proofread and Edit Example: Verbose: "At this point in time, we need to make a Always double-check for errors before decision regarding the matter." sending important communications. Concise: "We need to decide now. DQC/BCS-T/0624/OO-©...Real Life Transformation 39 Report Writing Best Practices Clear Objective Executive Summary Objective Tone Use of Data Define the Provide a brief Maintain an Support your findings purpose of the overview of key impartial, factual with relevant data, report early on. points 7 findings. tone throughout. charts, & graphs. Structured Layout Clarity and Precision Consistency Use a clear format with Be clear & concise, avoiding Ensure consistency in sections like Introduction, unnecessary jargon or complex formatting, fonts, & Methodology, Findings, language. headings throughout Analysis, & Conclusion. the report. Proofreading Proper Citations Conclusions & Recommendations Review the report Acknowledge Summarize findings & suggest for grammatical sources & references actionable recommendations. errors & accuracy. correctly. DQC/BCS-T/0624/OT-©...Real Life Transformation 40 Proposal Writing Best Practices Proposal Writing a.Clear Purpose and Goals: Clearly state the proposal's purpose and goals. b.Audience Focus: Tailor the proposal to meet the needs and expectations of the target audience. c.Problem Definition: Identify the problem or need that the proposal addresses. d.Proposed Solution: Offer a clear and detailed solution with timelines, resources, and methods. e.Budget and Resources: Provide a clear budget breakdown and resource allocation. f.Benefits and Impact: Highlight the benefits of the proposed solution and its impact. g.Action Plan: Present a step-by-step plan for implementation. h.Professional Tone: Maintain a formal and persuasive tone to engage the reader. i.Call to Action: End with a call to action, specifying next steps. j.Proofreading: Ensure the proposal is free of errors and clearly structured. DQC/BCS-T/0624/OT-©...Real Life Transformation 41  Activity Write a Memo Title: Staff Meeting Invitation DQC/...-T/024/OT-©...Real Life Transformation 43 DQC/...-T/024/OT-©...Real Life Transformation 44  Verbal and Non-verbal Communication Skills Definition & Best Practices DQC/...-T/024/OT-©...Real Life Transformation 45 DQC/BCS-T/0624/OT-©...Real Life Transformation 46 DQC/BCS-T/0624/OT-©...Real Life Transformation 47 Verbal Communication What it is? Communication conveyed through words spoken, including face-to-face conversations, meetings, videoconferencing, and phone calls. When to use it? To give feedback, provide clarification, or discuss sensitive or personal topics. What to look out for? Can be prone to misunderstanding without clear articulation, active listening, and attention to nonverbal cues; not preferred by everyone, including neurodivergent persons. DQC/BCS-T/0624/OT-©...Real Life Transformation 48 Non-Verbal Communication What it is? Communication through body language, gestures, facial expressions, and tone of voice that complements or enhances spoken words. When to use it? To reinforce messages, express empathy, or observe reactions during discussions, meetings, or conflict resolution. What to look out for? Inconsistent cues may confuse; be mindful of cultural differences and tone to ensure your non- verbal signals align with your message. DQC/BCS-T/0624/OO-©...Real Life Transformation 49  Kinesics or body movements, including facial expressions and eye contact Vocalics or paralanguage that includes volume, rate, pitch, and timbre Personal appearance Our physical environment and the artifacts or objects that compose it Proxemics or personal space Haptics or touch Chronemics or time DQC/BCS-T/0624/OO-©...Real Life Transformation 50 DQC/BCS-T/0624/OO-©...Real Life Transformation 51 Team Activity DQC/BCS-T/0624/OO-©...Real Life Transformation 52 DQC/BCS-T/0624/OO-©...Real Life Transformation 53  A major skill required for verbal and non verbal communication is… Listening & Feedback! DQC/BCS-T/0624/OO-©...Real Life Transformation 54 What is Listening? “Listening is the active process of receiving, understanding, and interpreting verbal and nonverbal messages being communicated by another person.” It requires paying attention, showing interest, and demonstrating understanding of what the other party is saying. DQC/CCT-T/1123/OT-©...Real Life Transformation 55 How To Improve Communication & Listening Skills DQC/CCT-T/1123/OT-©...Real Life Transformation 56 What is feedback in communication? Feedback in communication is the response, reaction, or information given by the recipient of a message to the sender. It is the process of letting someone know which areas they need to improve. DQC/...-T/024/OT-©...Real Life Transformation 57 DQC/...-T/024/OT-©...Real Life Transformation 58 DQC/...-T/024/OT-©...Real Life Transformation 59 5 Ways to Deliver Effective Feedback Giving great feedback can be intimidating — but following these five best practices makes it easier DQC/...-T/024/OT-©...Real Life Transformation 60 Importance of feedback in communication DQC/...-T/024/OT-©...Real Life Transformation 61  Key Essentials for Different Verbal and Non-Verbal Activities Public Presentation Telephone Meeting Speaking Skills Etiquette Management DQC/BCS-T/0624/OT-©...Real Life Transformation 62 DQC/BCS-T/0624/OO-©...Real Life Transformation 63 DQC/BCS-T/0624/OO-©...Real Life Transformation 64  What do you do Differently? DQC/BCS-T/0624/OO-©...Real Life Transformation 65 Meeting Management DQC/BCS-T/0624/OO-©...Real Life Transformation 66 TASK Practice Active Listening and Non- Verbal Feedback Instructions: Pair up participants and ask one person to share a recent work-related experience (e.g., completing a project or attending a meeting) for 2–3 minutes. The listener should focus on using non- verbal cues like nodding, maintaining eye contact, and using facial expressions to show understanding and engagement without interrupting. DQC/...-T/024/OT-©...Real Life Transformation 68  Interpersonal Relationship for Business Communication Definition & Best Practices DQC/...-T/024/OT-©...Real Life Transformation 69 DQC/BCS-T/0624/OT-©...Real Life Transformation 70  Is Effective Interpersonal Relationship Required for Business Communication? DQC/...-T/024/OT-©...Real Life Transformation 72 Interpersonal Relationships in the Workplace What it is? Interpersonal relationships in the workplace refer to the interactions, connections, and bonds employees form with each other. Why it matters? Strong interpersonal relationships can improve communication, increase job satisfaction, boost morale, and enhance productivity. They help create a supportive culture where employees feel valued and motivated. DQC/BCS-T/0624/OO-©...Real Life Transformation 73 Key Elements of Interpersonal Relationship Trust and Respect Essential for open communication and reliability. Effective Communication Clear, respectful dialogue to share ideas and solve problems. Empathy and Understanding Recognizing others' perspectives and emotions. Conflict Resolution Addressing issues constructively to maintain harmony. Collaboration Working well with others toward shared goals. DQC/BCS-T/0624/OO-©...Real Life Transformation 74 DQC/BCS-T/0624/OO-©...Real Life Transformation 75  2 Essentials For Interpersonal Communication Understanding Diversity in the workplace. Building EI to manage relationships within/outside the workplace. DQC/BCS-T/0624/OO-©...Real Life Transformation 76 DQC/BCS-T/0624/OO-©...Real Life Transformation 77 Diversity in the Workplace What it is? Diversity in the workplace means having a mix of employees from different backgrounds, including variations in race, gender, age, ethnicity, sexual orientation, religion, disability, and cultural or socioeconomic status. It also encompasses diverse perspectives, experiences, and skills. Importance It fosters innovation, creativity, and a broader range of ideas by bringing together people with different viewpoints. It promotes inclusivity, enhances problem-solving, and improves employee engagement. Diverse teams often reflect and better understand diverse customer bases, helping businesses thrive in a global market. DQC/BCS-T/0624/OO-©...Real Life Transformation 78 Diversity Factors to consider for Building Interpersonal Relationships Ethnic & Cultural Age & Gender Social & Economic Personality & Ability DQC/BCS-T/0624/OO-©...Real Life Transformation 79 How to Build Strong Interpersonal Relationships with Colleagues Respect and Communication Collaboration Empathy Constructive Feedback Professionalism Positive Attitude Acknowledgement & Appreciation DQC/BCS-T/0624/OT-©...Real Life Transformation 80 Building Strong Interpersonal Relationships with Boss Clear Communication Understand Expectations Be Proactive Respect Boundaries Adapt to Their Communication Style Be Solution-Oriented Seek Feedback and Development Show Respect and Professionalism Align with Company Goals How do you approach your relationship with your boss currently? DQC/BCS-T/0624/OT-©...Real Life Transformation 81 DQC/BCS-T/0624/OT-©...Real Life Transformation 82 What Is Emotional Intelligence? The ability to understand, use, and manage your own emotions in positive ways in order to: Relieve Defuse Empathize Stress Conflict With Others Overcome Communicate Challenges Effectively DQC/LEI-T/124/OT-©...Real Life Transformation 83 DQC/BCS-T/0624/OT-©...Real Life Transformation 84 The Role of EI in Relationships DQC/BCS-T/0624/OO-©...Real Life Transformation 85 DQC/BCS-T/0624/OO-©...Real Life Transformation 86 Impact of Effective Communication with EI Higher understanding of working instructions and responsibilities. Early warning of Control and troubled areas is change received within becomes easy. the system. Increased commitment High morale. to work from subordinates. High creative ability. …Real Life Transformation  Write an email Addressing a Non-Responsive Colleague on a Shared Task. DQC/...-T/024/OT-©...Real Life Transformation 89  Digital Communication Definition & Best Practices DQC/...-T/024/OT-©...Real Life Transformation 90 Digital Communication The use of digital tools and platforms to convey messages, collaborate, and connect with colleagues, clients, and stakeholders. It encompasses various forms of technology that facilitate instant and asynchronous communication across geographic and time boundaries, enhancing efficiency, responsiveness, and reach. DQC/BCS-T/0624/OT-©...Real Life Transformation 91  Characteristics of Effective Digital Communication Clarity and Tone and Responsiveness Brevity Professionalism Digital channels It’s important to Digital often require choose words communication more concise and carefully and be demands timely direct mindful of tone responses, communication since non-verbal especially in real- than traditional cues are often time or face-to-face absent. synchronous meetings. channels like instant messaging and video calls. DQC/BCS-T/0624/OO-©...Real Life Transformation 92 Benefits of Digital Communication in Business Increased Reach & Accessibility. Documentation Cost & Tracking. Efficiency DQC/BCS-T/0624/OO-©...Real Life Transformation 93 Challenges and Best Practices Overcommunication and Information Overload Security Risks & Data Privacy Digital Etiquette Misinterpretation Due to Lack of Non-Verbal Cues How do you Digital Burnout Manage this? Technical Issues & Platform Compatibility Maintaining Engagement & Collaboration Difficulty in Building Trust & Rapport Dependence on Digital Literacy Message Tone & Perception DQC/BCS-T/0624/OO-©...Real Life Transformation 94  Effective Digital Communication Techniques Effective Use Clear and Use Structured of Subject Concise Appropriate Messages Lines and Writing Tone Titles Active Effective Use Mindful Use Listening in Timely of Visual Aids of Emojis & Digital Responses and Media Formatting Meetings Setting Encourage Security & Boundaries & Feedback and Privacy Availability Follow-Up Awareness DQC/BCS-T/0624/OT-©...Real Life Transformation 95 Digital Etiquette and Tone Professional Friendly Respectful Concise Empathetic Appropriate Clear Positive Polite Neutral for Audience Non- Courteous Supportive Confident Collaborative confrontational DQC/BCS-T/0624/OT-©...Real Life Transformation 96  Best Practices for Effectively Attending Online Meetings Mute Your Join Early to Be Prepared & Actively Use Video to Microphone Test Review the Participate & Enhance When Not Technology Agenda Engage Connection Speaking Contribute Be Mindful of Stay Focused Ask Clarifying Take Notes for Constructively Time and Keep and Minimize Questions Personal and Comments Distractions When Needed Reference Respectfully Concise Use the Chat Follow Up on Avoid Ensure a Quiet, Respect Others' Feature for Action Items Interrupting Professional Time and Side Comments After the Others Environment Contributions or Questions Meeting DQC/BCS-T/0624/OT-©...Real Life Transformation 97 Activity-Do’s and Don’ts for Digital Communication. Instructions: a. Divide the participants into groups, with four people in each group. Each group will brainstorm and create a list of 10 “Do’s” and 10 “Don’ts” for Digital Communication. b. Aim to include unique points that may not be mentioned by other groups. c. After all groups have finished, each group will present their list. d. For every unique “Do” or “Don’t” (one that hasn’t been mentioned by another group), the team earns a point. Winning Criteria: The group with the most unique points wins the activity. DQC/BCS-T/0624/OO-©...Real Life Transformation 98 DQC/...-T/024/OT-©...Real Life Transformation 102 DQC/...-T/024/OT-©...Real Life Transformation 103