Business Communication - Quiz Reviewer.pdf

Business Communication ୨୧ (W ~ 7:30-10:30) Its Basic Concept and Characteristic and meetings. Internal Business Communication communication plays a...

Business Communication ୨୧ (W ~ 7:30-10:30) Its Basic Concept and Characteristic and meetings. Internal Business Communication communication plays a pivotal role in - Business communication is the keeping employees well informed process of sharing information about company policies, goals, and between people within and expectations. outside a company to achieve - Internal communication is defined organizational goals. as the exchange of information - It involves various forms of that occurs within an organization communication, such as verbal, between its internal audiences written, and digital, and is crucial for (employees, consultants or the effective functioning of any independent contractors). business. Benefits of Internal Communications: Aspects to consider to have effective 1. Keeping Employees Informed. business communication: 2. Establishes Employee Connections. Clarity 3. Builds a Positive Workplace Environment. Consistency Structure Example Methods for Internal Relevancy Communication: Medium Written Communication: Emails, Feedback reports, and memos. Ethics Verbal Communication: Meetings, phone calls, and presentations. Types of Business Communication Digital Communication: Video 1. Internal Communication conferences, instant messaging, and - This occurs within the social media. organization and includes formal and informal communication. Examples include emails, memos,  2. External Communication 3. Formal and Informal - involves communication with Communication people outside the organization, - Formal communication follows such as customers, suppliers, and established channels and stakeholders. Examples include protocols, such as official reports marketing materials, customer and corporate announcements. service interactions, and public - Informal communication happens relations efforts. through casual conversations, - Businesses use external social interactions, and unofficial communication to develop brand channels, which can also awareness and improve the public significantly impact organizational image of the company or with other culture and employee engagement. businesses. 4. Written and Verbal Examples of Methods of External Communication Communication: - Written communication: includes Maintaining good relationships with emails, reports, and memos, existing customers. requiring clarity and precision. Sharing news and developments - Verbal communication: about the business. encompasses meetings, Building brand identity. presentations, and phone calls, Improving brand awareness. where tone and delivery play a Communicating with suppliers. crucial role in effectiveness. Examples of external communication 5. Nonverbal Communication tools: - This includes body language, facial Email expressions, and other forms of Website content non-verbal cues that can convey Newsletters messages and emotions. Social media Understanding and interpreting Press releases nonverbal signals are essential for Presentations/brand information. effective communication. Live events & conferences  According to the United States Language in Business Census Bureau, approximately 41 Advantages in learning other languages million individuals (13.5% of the A 2019 survey by Rosetta Stone revealed population) in the United States that 35% of users involved in hiring or converse in Spanish within their management reported that an employee's households. ability to speak an additional language led 4. French - French is the primary to one or more of the following outcomes: language spoken by more than 250 Job offers. million people, as indicated by Invitations for interviews. Nations Online Project. It is also Recommendations for promotions or prevalent as a second language in salary increases. numerous countries. 5. Arabic - According to Nations The five top languages to learn for Online Project, over 400 million international business: people, primarily in the Middle East 1. English - Approximately 400 million and North Africa, communicate in individuals globally communicate in Arabic or its dialects. Arabic is the English as their native language, official language of 22 countries. with around 230 million residing in the United States and 60 million in the United Kingdom. The Importance of Language Proficiency in Business 2. Mandarin Chinese - Mandarin 1. Access to Global Markets serves as the official language of 2. Building Strong Relationships China, which holds the title of the 3. Understanding Local Culture most populous country in Asia. Over 4. Competitive Advantage 70 nations incorporate Chinese into 5. Problem Solving and Informed their educational curricula, and it is Decision-Making estimated that around 200 million people worldwide have acquired proficiency in the language. Business Communication Skills 3. Spanish - Spanish is recognized as In a business context, communication the official language in 21 countries skills play a crucial role in facilitating team and is considered a minority collaboration, providing and receiving language in the United States and constructive feedback, and promoting three other global territories, as creativity. Demonstrating effective reported by Nations Online Project. business communication skills can illustrate to your employer your ability to engage with 8. Feedback and Input - promotes colleagues, initiate projects, and attain thoughtful reflection and fosters desired outcomes. opportunities for enhancement. 9. Delegation Skills - managers and Examples of Business Communication leaders depend on their delegation Skills: abilities to effectively organize, 1. Collaboration Skills - engaging guide, and supervise projects and with colleagues and facilitating the tasks. attainment of your organization's 10. Non-verbal Communication - objectives. interpret the messages conveyed by 2. Negotiation Skills - assessing others through their body language. various alternative solutions, 11. Conflict Resolution - Collaborating fostering relationships with fellow with colleagues to navigate professionals. challenges and devising innovative 3. Diplomacy Skills - improve the way solutions to workplace problems. professionals cultivate relationships 12. Decision-making Skills - The ability with their colleagues, supervisors, to analyze factors that affect clients, and other industry peers. outcomes and assess different 4. Written Communication - serves strategies for various actions. as a fundamental mode of interaction that is essential across all The Importance of Business professional domains. Communication Skills: 5. Presentation Skills - ability to 1. Valued in the workplace create and present compelling 2. In demand by businesses presentations tailored to various 3. Helps your career progression audiences. 4. Allows you to speak concisely 6. Public Speaking Skills - Crafting a 5. Builds better rapport with customers speech and actively involving an 6. Influences how you learn audience can assist businesses in 7. Enhances your professional image reaching out to network 8. Building better teams professionals, prospective investors, 9. Preventing misunderstandings and and community members. conflict 7. Active Listening - enable 10. Improving customer service professionals to enhance 11. Meeting goals and earning success comprehension 12. Promoting creativity and innovation Basics of Effective Communication: Organizational Communication: 1. Understanding the Purpose Formal Communication 2. Clarity and Conciseness - It involves the transmission of 3. Active Listening information, directives, Orders, 4. Non-Verbal Cues Commands and procedures of an 5. Feedback Loop organization following the lines of 6. Empathy and Emotional Intelligence hierarchy or an organizational 7. Adaptability chart with the company. It also 8. Avoiding Assumptions involves the structure and official 9. Environment and Setting exchanges of information, Ideas etc. 10. Continual Learning 2 types of Formal Communication The Changing Workplace: (Vertical and Horizontal or lateral Organizational Communication Communications) Technology in Business Organizational Communication Vertical Communication - Flow of information around an - This type of communication is crucial organization in the workplace because - Effective communication within the employees are supposed to follow organization is crucial for smooth and respect the hierarchy in the performance and operations as company while on their duties. sharing accurate information, - Some of the common examples of directions, orders, commands and Formal Communication are reports, sharing ideas will increases decision commands, Orders etc. making, taking right course of actions, future planning, and Upward Communication problem solving. - It refers to the flow of exchanging information from lower-level 2 Types of Organization employees to higher level of Communications employees within the corporation Formal Communication - Ex. Worker > Supervisor > Informal Communication Management - Ex. Report, Informal Discussion, Counseling, Exit Interview, Union, Formal Meeting Downward Communication Organizational Communication: - It refers to the flow of exchanging Informal Communication information from Higher level to - Most common type of Lower Level of employees within communication within an the corporation organization. It is also known as - Ex. Management > Supervisor > Grapevine as it was an Worker unstructured communication - Ex. Group Meeting, Company channel. It consists of conversations Publications, Supervisory Meeting, about, Problems encountered in the Public Address Announcements, firm, events about other workers and Bulletin Boards other unrelated things like Chismis or Gossip about other Workers. Horizontal Communication - It refers to a type of Communication Types of Informal Communication where it involves exchanging 1. Single Strand Chain – An individual information between the same share an information to another level of hierarchy or authorities individual and tells it to another regarding whether they are in the individual making a same department or not. person-to-person flow of - Ex. Production > Sales > Purchase information Manager < Mngr < Manager 2. Cluster Chain – A person informs a - Ex. Department meeting, Socials, few of his friends and these friends Seminar, Workshop, Conferences tell their other friends and repeats it in a very small group Vertical Vs Horizontal Communication 3. Chain of Probability – A random person share a random guy an Vertical Horizontal Communication Communication information and this information is shared with each other and More Formal Less Formal repeats the cycle. More Written More Oral 4. Gossip Chain – One person tells a Often One-way Two-way group, and that group tells the other Communication Communication groups spreading it widely in the Workplace.  Particular ways that technology has Technology Channels in Organization Communication affected businesses: Digital Communication Channels 1. Globalization - firms may now 1. Email reach a wider audience. 2. Instant Messaging Apps (Slack, MS 2. Cybersecurity - every organization Teams) has information that they want to be 3.Video Conferencing Software (Zoom, shielded from rivals, hackers, and Gmeet) other parties attempting to harm the 4. Internal Social Media Sites (Yammer) firm. 5. Chatbots and Audio Notes (otter.ai for 3. Support - assist both internal and audio notes) external customer service initiatives with the use of technology. Technology in Business The role of technology in Business Gluck! ♡~Hazel - Modern digital tools are being used by businesses all over the world to support strategy and expansion. - Expedite processes and save critical time The Importance of Technology in Business Enhanced Communication and Collaboration Increased Efficiency and Productivity Enhanced Security and Risk Mitigation Market Expansion and Growth Employee Empowerment and Engagement Competitive Advantage