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Ethics in Information Technology, Fourth Edition Chapter 2 Ethics for IT Workers and IT Users 1 Objectives As you read this chapter, consider the following questions: – What key characteristics distinguish a professional from other kinds of workers, and is an IT worker considered a professional? – W...

Ethics in Information Technology, Fourth Edition Chapter 2 Ethics for IT Workers and IT Users 1 Objectives As you read this chapter, consider the following questions: – What key characteristics distinguish a professional from other kinds of workers, and is an IT worker considered a professional? – What factors are transforming the professional services industry? – What relationships must an IT worker manage, and what key ethical issues can arise in each? 2 Objectives (cont’d.) – How do codes of ethics, professional organizations, certification, and licensing affect the ethical behavior of IT professionals? – What is meant by compliance, and how does it help promote the right behaviors and discourage undesirable ones? Ethics in Information Technology, Fourth Edition 3 IT Professionals Profession is a calling that requires: – Specialized knowledge – Long and intensive academic preparation Professionals: – Require advanced training and experience – Must exercise discretion and judgment in their work – Their work cannot be standardized – Contribute to society, participate in lifelong training, assist other professionals – Carry special rights and responsibilities Ethics in Information Technology, Fourth Edition 4 Are IT Workers Professionals? Partial list of IT specialists – – – – Programmers Systems analysts Software engineers Database administrators – Local area network (LAN) administrators – Chief information officers (CIOs) Ethics in Information Technology, Fourth Edition 5 Are IT Workers Professionals? (cont’d.) Legal perspective – IT workers do not meet legal definition of professional Not licensed by state or federal government Not liable for malpractice Ethics in Information Technology, Fourth Edition 6 Professional Relationships That Must Be Managed IT workers involved in relationships with: – Employers – Clients – Suppliers – Other professionals – IT users – Society at large Ethics in Information Technology, Fourth Edition 8 Ethical issues between IT worker and employers Software piracy – Act of illegally making copies of software or enabling access to software to which they are not entitled – The Business Software Alliance (BSA) is a trade group representing the world’s largest software and hardware manufacturers; mission is to stop the unauthorized copying of software – Ethics in Information Technology, Fourth Edition 10 Ethical issues between IT worker and employers – Trade secrets Business information generally unknown to public Company takes actions to keep confidential Require cost or effort to develop – Whistle-blowing Employee attracts attention to a negligent, illegal, unethical, abusive, or dangerous act that threatens the public interest Ethics in Information Technology, Fourth Edition 12 Relationships Between IT Workers and Clients IT worker provides: – Hardware, software, or services at a certain cost and within a given time frame Client provides: – Compensation – Access to key contacts – Work space Relationship is usually documented in contractual terms Ethics in Information Technology, Fourth Edition 13 Ethical issues Between IT Workers and Clients Conflict of interest:- a conflict between a person’s (or firm’s) self-interest and the interests of a client. Fraud: - the crime of obtaining goods, services, or property through deception or trickery Misrepresentation: - misstatement or incomplete statement of a material fact. Breach of contract:- when one party fails to meet the terms of a contract. Material breach of contract:- when a party fails to perform certain express or implied obligations Ethics in Information Technology, Fourth Edition 15