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## Sales and Service Department ### 5. What is an example of a fixed expense? - a. Parts used to maintain loaner vehicles - b. Store mortgage - c. Automotive repairs - d. Sales commissions ### 6. How does the Sales Department support the Service Department? - a. Tells Service who their most loya...

## Sales and Service Department ### 5. What is an example of a fixed expense? - a. Parts used to maintain loaner vehicles - b. Store mortgage - c. Automotive repairs - d. Sales commissions ### 6. How does the Sales Department support the Service Department? - a. Tells Service who their most loyal customers are so we’re sure to take care of them - b. Follows up with customers to make sure they’re happy with their service experience - c. Introduces customers to the Service Department at new vehicle delivery - d. Offers the opportunity to discount prices if customers come back for service ### 7. How do Service Advisors support the Sales Department? - a. By being Service Advisors that customers want to work with and return to for service, which makes them likely to return to purchase a vehicle - b. By taking shifts in Sales at month end and other busy times - c. By cross-selling vehicles when offering service recommendations - d. By displaying new vehicle brochures in the service lounge