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This document contains a set of questions and answers regarding aircraft procedures and operations.

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1. To exit the CCRF, press OPEN DOOR pushbutton to unlock the door. The OPEN DOOR pushbutton is located at the __ - Top right corner of the door - Top left corner of the door - Top middle portion of the door 2. The CCRF has a sliding door with an electrical door latch control and stairs...

1. To exit the CCRF, press OPEN DOOR pushbutton to unlock the door. The OPEN DOOR pushbutton is located at the __ - Top right corner of the door - Top left corner of the door - Top middle portion of the door 2. The CCRF has a sliding door with an electrical door latch control and stairs are provided to give access from this main entry door. This statement is __ - True - False 3. Crew can switch on the lights for the bunk using the __ that is located on the Information Panel - AAP - FAP - AIP 4. On the A350 LH1 and LH2 aircraft, the locations for the FCRF and CCRF are near __ and __ respectively - D1R, D4L - D1L, D4R - D1L, D4L 5. For the LH1, LH2 and ULR aircraft, the crew responsible for checking the FCRF and CCRF on ground are __ and __ respectively - LS4, C4 - LS4, C2 - IFS, C2 6. There are 2 FAP on all A350 aircraft. They are located at: - D1L, D2L - D1L, D4L - D1L, D4R 7. A steady pink light appears on the ACP when there is a non-emergency cabin attendant call from another crew station - True - False 8. Which of the statement is true? - The AAP is located at D2L and D3L - There is AAP in both the FCRF and CCRF - The AAP enables crew to control/survey functions such as the lighting and temperature of the cabin - Passenger call light can be reset using the AAP 9. The AIP are LCD screens that display dial and call information from the PA/Cabin Interphone System and other system-related information (eg. lavatory smoke location and pax calls) - True - False 10. AIP can be found at each door - True - False 11. Which statement is true? - Work lights are for crew’s use - Work lights light up the area above crew seats - Work light switches are located next to the crew seat - Work light switches cannot be found on the FAP - Work light switches can be found on the AIP 12. The __ blue light on the ACP will lit up to indicate pax call from the __ section of the zone - Outboard, back - Inboard, front - Outboard, front 13. When the attendant call button is initiated from the lavatory - The attendant call button in the lavatory lights up. A blue light comes on at the ACP. A blue light comes on outside the wall of the lavatory where the call was activated. A HI chime sounds - The attendant call button in the lavatory lights up. A amber light comes on at the ACP. An amber light comes on outside the wall of the lavatory where the call was activated. A HI chime sounds - The attendant call button in the lavatory lights up. A blue light flashes at the ACP. An blue light flashes outside the wall of the lavatory where the call was activated. A one tone chime sounds 14. When a pax call is initiated from the pax seat - A blue light comes on at the relevant ACP, a small amber light comes on at the PSU above pax seat, pax seat number is displayed on the AIP and a one tone chime sounds 15. To call the cockpit for non-emergency matters, press __ on the cabin interphone handset - PRIO > SEND - CAPT >SEND - PRIO >CAPT 16. To call the cockpit during an emergency - PRIO >CAPT - CAPT>PRIO - CAPT - EMER >CAPT 17. The CABIN READY button can be activated by the CIC from the FAP at D1 and D4 via the CABIN STATUS page - True - False 18. The content from ambient meals must be transferred onto a YCL casserole and covered with a foil cover before heating it in the oven for 15-20mins. - True - False 19. Coffee/tea should be offered during tray distribution for all meal service types in S/YCL. An additional type of tea is offered during such flights: - Chinese tea on oriental flights - Green tea for all flights in and out of Japan - Green tea on all flights in and out of Korea - Masala tea on all India flights 20. Before serving the tray, crew must ensure that - The foil cover for the main course is in good condition and positioned firmly on the tray - The foil cover is not torn of stained with sauce - The handle of the coffee/tea cup is at the four o’clock position - The tray meal is clean and dry and items of the tray are neatly arranged - The main course is hot 21. Champagne in SCL is served in - Plastic cup only - Plastic champagne flute only - Paper cup for hot drinks only - Plastic cup and plastic champagne flutes 22. Ambient meals will be uplifted EX-SIN for found trip use. They cannot be uplifted EX- STN - True - False 23. Pax having SPML or BTC should be offered a drink when the carts go out into the cabin - True - False 24. Which of the following statement about the S/YCL snack service is false? - Snacks are uplifted on flights above 9 hours - Snacks are to be offers at regular intervals during the lull period until depleted - Drinks should be offered together with or immediately after snacks are offered - Drinks should be offered at 45 mins interval - None of the above 25. Ice cream can be offered to pax using the bread basket or black melamine tray - True - False 26. Which statements are true? - Breadrolls uplifted in YCL can be consumed at cabin temperature - Breadrolls should be placed in the empty small bowl on the meal tray when ice cream is catered for desserts - For flights with SCL cabins, SCL pax will be catered a different type of breadroll of YCL - SCL pax must be served 2 kinds of breadrolls 27. Meal casseroles are heated up __ mins before the start of meal service - 20 - 22 - 30 - 15 28. orange juice and coffee/tea are offered during tray distribution for Breakfast and Continental Breakfast service - True - False 29. During the meal service, champagne must be displayed on the meal cart for Lunch and Dinner service in YCL only - True - False 30. Which of the following statements is true? - WBJ must be conducted before every meal service - Drink cart service must be conducted during the lull period - A round of champagne must be served to SCL pax before commencement of drink service - Pax are not allowed to request for any other drinks except white wine, beer, and orange juice during WBJ service 31. There are no after take-off drink service for: - Southeast asia flights (BKK, CGK, DPS, HAN, KUL, MNL, RGN, SGN, SUB) - Shuttle flights (DME-ARN, MXP-BCN, JCB-CPT) - Flights serving breakfast, brunch or continental breakfast immediately after take- off - Late night flights serving supper or refreshments immediately after take-off - All of the above 32. Food and drinks must be served from the sides of the cockpit and NOT over the centre pedestal - True - False 33. Which of the following statement is not part of the crew’s after landing duties - Place all hot towels (used and unused) and linens in the linen bags - Seal magazine bags, daily use first aid kits, amenity and toiletry airlardas/carts, drystore airlardas/carts etc. - Dispose all perishables from the chilling compartments - Retrieve and stow loose equipment, magazine, headsets, infant seat belts, extension seat belts etc. Log in CDL if there are missing/excessive infant/extension seatbelts - Switching on relevant switches in the galley 34. Which statement is false - Menu cards can be distributed on ground if time permits - Amenity kits can be distributed on ground if time permits - Drink/meal service is conducted in the direction from FWD to AFT - Magazines, children headsets, infant seatbelts, extension seatbelts etc must be retrieved and stowed as part of after landing duties 35. The ground duties for crew allocated B4/C4 include: - Preparing hot towels - Dressing of toilets and ensuring that cleaners have cleaned the toilets - Ensuring that the toilet systems are functioning eg. toilet flush, pax call light etc - Changing the waste bin lining 36. The ground duties for crew allocated to B3/C3 include: - Setting up of the trolley for newspaper and earphones - Displaying of magazines in the magazine racks - Check and stow amenities for the flight eg. plastic cups, amenity kits etc - Prepare menu cards 37. Crew should set up the bassinet only after take off, when the seat belt signs are turned off - True - False 38. All female crew are required to change into their cabin safety shoes before TTOL - True - False 39. Doors used for boarding must not be left unattended at any time during boarding and disembarkation of pax - True - False 40. The galley related duties include: - Power on relevant switches - Check serviceability of galley equipment and quantity of hollowware and floating equipment - Check meal types and trays catered and report to CL - Check and stow supplies of drystore and bar items 41. Doghouses with emergency equipment stowed in it cannot be used to stow any other items eg. blankets, pillows, passenger bags etc - True - False 42. The armrests of all the A350 SCL and YCL seats (with the exception of the front row YCL seats on the A350LH1 and MH) along the aisle can be raised/lowered to allow easier transfer of passenger with reduced mobility (PRM) from the wheelchair to the seat - True - False 43. On the A350LH aircraft, there are no overhead compartments above rows _____ due to the presence of the CCRF. Height of the cabin is also lower at these seats - 58 to 62DEG - 57 to 63DEG - 58 to 63DEG - 56 to 62DEG 44. The A350ULR has 67 JCL seats and 94 SCL seats - True - False 45. There are no centre overhead bins in JCL - True - False 46. Facial mists must be displayed in lavatories with YCL moisturiser/EDT on ___ - All flights - All direct-USA flights - Flights with SCL cabin 47. The SCL seats on the A350LH1 aircraft features open aisle side armrest (except the bulkhead seats) and the Video Touchscreen Handset (VTSH) for all SCL seats - True - False 48. The A350LH2 seats features a redesigned armrest for increased privacy and wired handset (touchpad) for all SCL seats - True - False 49. The YCL seats on the ___ and ___ are manufactured by the seat manufacturer Recaro - A350LH2, A350MH - A350LH1, A350MH - A350LH2, A350ULR 50. SCL seats on the A350 LH1, LH2 and ULR aircraft starts with row __ - 41 - 31 - 11 - 33 51. The seat number __ is not assigned to any seat row - 13 - 11 - 14 - 31 52. The entrance to the CCRF on the A350 LH1, LH2 and ULR is located at the area: - Between D4L and D4R - Between D1L and D1R - Behind the cockpit - Between D5L and D5R 53. The aircraft equipped with FCRF and CCRF are: - LH1 - LH2 - MH - ULR 54. SCL seats available on the following A350 aircraft: - ULR - LH1 - LH2 - MH 55. There are 8 doors on all A350 aircrafts - True - False 56. How many engines are there on the A350 - 3 - 4 - 2 57. The LH1 and LH2 has 42 JCL, 24 SCL, and 187 YCL seats - True - False 58. Bassinet points on the A350 aircraft are found on the - Bulkhead seats - Last row seats - Emergency exit row seats 59. Bassinet points are available in __ on all A350 aircrafts - JCL - YCL - All cabin classes 60. The bassinet points in SCL on the LH1, LH2 and ULR are at seats 31D and 31G - True - False 61. Which of the following are cabin related work positions - C2 - C3 - B4 - C5 62. Which statement is false - Crew are required to greet, direct and assist pax during boarding - Safety video presentation is carried out before take off at every station - Primary crew are responsible for the safety equipment checks and the arming and disarming of slides - Crew can be seated at any crew seta for take off and landing 63. Which of the following foreign crew will wear fold coloured name tags - Chinese - Taiwanese - Japanese - Korean - India 64. Foreign crew can be assigned galley related duties on non-designated routes eg. Korean FSS operating a MEL flights - True - False 65. Work positions include - Where crew are to work - What their duties are - Where crew are to work and what their duties are 66. Assignment of work positions is given - By the CIC - At the briefing room during preflight session - Based on a fair distribution of senior and junior crew - All of the above 67. Supernumerary crew (SNY) onboard are - Flight observers - Inflight auditors/ward management leaders - Cabin crew under promotional training - Cabin crew trainees - All of the above 68. Both SCL and YCL pax are served by crew working from the SCL/YCL galley located at D4 - True - False 69. A microwave oven can be found in each YCL galley on all A350 aircraft - True - False 70. The integrated galley trash compactor is available on the __ aircraft - ULR - MH - LH1 & LH2 71. Announcements can be transmitted to - Individual zones, a combination of zones, or all zones - Individual zones only - All zones only 72. To make an interphone call from D2L to both D4L and D4R, you must - Press 2 and then press SEND - Press 4 and then press SEND - Press INTPH and then press 4 73. Which statement if true - Each lavatory has a water shut off valve - The water shut off valve is used when there is water leaking from the tap - The water shut off valve is used when there is water leaking in the toilet bowl - All of the above 74. The CLEAN pushbutton on the thermostat control unit under the sink in each lavatory deactivates the water faucet for __ when activated. This allows crew to wipe dry the sink when conducting lavatory checks - 30s - 40s - 60s 75. to unlock the lavatory from the cabin side - access the lavatory page on the FAP and press the related door unlock button - turn the lock screw and release the folding hatch - lift the cover plate and slide the latch until VACANT is displayed 76. how many PRMD lavatories are there on the A350 - 1 - 2 - 3 77. what is the seat configuration on the LH1 and LH2 aircrafts - JCL – 42, SCL – 24, YCL – 187 - PCL – 8, JCL – 30, YCL – 193 - JCL – 42, SCL – 20, YCL – 255 78. The LH1 and LH2 SCL cabin is fitted with 24 seats in a 2-2-2 configuration - True - False 79. What is the seat configuration on the MH - 67 JCL, 94 SCL - 40 JCL, 263 YCL - 42 JCL, 24 SCL, 187 SCL 80. There are only JCL and SCL cabins on the ULR. There are no YCL seats on the ULR - True - False 81. There is no YCL cabin in the MH - True - False 82. What is the total number of pax seats on the LH1 and LH2 - 285 - 323 - 253 83. Which of the following statements about the ECAS switch is false - ECAS stands for Emergency Cabin Alert System - ECAS switch is located only in the JCL galley - ECAS switch is protected by a spring-loaded clear plastic cover to prevent accidental activation 84. The water supply to the galley equipment (eg. the water tap, steam over, water boiler etc) stops if the water shutoff valve is set to the OFF position - True - False 85. The ON/OFF pushbutton on the water heater/steam oven/beverage maker/chiller has 3 different colour lights to indicate the status of the water heater. Blue indicated that the unit is - OFF - ON - In error mode - 86. __ SCL/YCL galley is located at __ on the A350 aircraft - 1, D3 area - 1, D4 area - 2, D2 and D4 area 87. when the chiller/water heater/steam oven/beverage maker is ON, the power pushbutton is - green - blue - amber 88. which types of item are allowed to be compacted into a trash compactor? - Food, plastic, aluminium & steel cans, glass bottles - Liquids, plastic, aluminium & steel cans, newspaper & packaging - Food, plastic, aluminium & steel cans, paper & packaging 89. Which statement is false - There is 1 GWDU in each galley - The GWDU is a vacuum sink for the disposal of waste such as thick liquids - A steady blue light on the flush button indicated that the GWDU is on standby mode - The GWDU is only available in JCL galleys 90. The ON/OFF pushbutton has 3 different mode to indicate the status of the equipment. Blue indicates OFF. Green indicates ON. Amber indicates error mode. - True - False 91. When the network loss indicator on the water heater is lighted up. It indicates that - Communication with the aircraft network is lost and the unit cannot operate when this indicator is on - The aircraft potable water system does not supply the unit with water - There is no power to the water heater 92. 3 conditions must be fulfilled for the companion app to function inflight. Which on of the conditions is not required - app – the latest Singapore air app must be installed on the tablet and mobile phone - IFE – the aircraft must be equipped with ex2.5, ex3 or thales avant IFE system - The pax must purchase onboard wifi - Krisworld network – the device must be connected to the inflight “krisworld”network 93. Complimentary wifi is available for PPS Club/Supplementary cardholders travelling on SCL/YCL on our flights. The amount of complimentary data available are __ on SITAONAIR (SBB), __ on SITAONAIR (GX) and Panasonic (GCS/GEN3) - 30MB, 100MB - 100MB, 30MB - 100MB, 100MB 94. The wifi price plans are: >30MB (or up to 2h whichever is earlier) – 3.99 USD > 100MB – 9.99USD > 200MB – 15.99USD - True - False 95. The __ IFE system is featured on the LH1, LH2 and ULR, which the __ IFE is featured on the MH - Thales, Panasonic - Panasonic, thales - Panasonic, recaro 96. There are 2 types of service messages that can be displayed on pax IFE monitor: Passive and Active - True - False 97. In SCL, the IFE emergency switch is located on the aisle seat at every row. For centre row, it is located on __ seat - D - E - G 98. In SCL, the IFE emergency switch is located at the - the back of the sear, between the foot bar and crew step - the front of the seat, above the ISPS outlet - the front of the seat, below the ISPS outlet 99. on all A350 aircrafts, both the pax monitors in SCL and YCL have touchscreen capabilities - True - False 100. To answer interphone calls, crew should - Lift handset, pink call light on the ACP will reset automatically - Identify yourself and your station - Press the CANCEL button when call is completed or to cancel the call 101. On the interphone handset, pressing and holding the PTT key initiates - A direct PA - A normal PA - A priority PA 102. On the interphone handset, pressing the PRIO key, then pressing the PA key and holding the PTT will initiate - A normal PA - A priority PA - A direct PA

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