You are chatting with an AI-powered customer service chatbot to resolve an issue with a late order. The bot requests your credit card and social security numbers to assist you with... You are chatting with an AI-powered customer service chatbot to resolve an issue with a late order. The bot requests your credit card and social security numbers to assist you with your issue. Which of the following is the safest action to take in this situation?
Understand the Problem
The question is asking how to safely respond to a situation where an AI-powered chatbot requests sensitive personal information like credit card and social security numbers. It presents a scenario with multiple choices to assess the safest action.
Answer
Decline to provide the information.
The safest action is to decline to provide the information.
Answer for screen readers
The safest action is to decline to provide the information.
More Information
Legitimate customer service teams will never ask for credit card or social security numbers through a chatbot. Sharing this information can lead to identity theft or fraud.
Tips
A common mistake is to provide information out of urgency to resolve the problem, which can lead to security risks.
Sources
- You are chatting with an AI-powered customer service chatbot... - numerade.com
- You are chatting with an AI-powered customer service chatbot... - gauthmath.com
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