Which statement is incorrect regarding complaint-handling systems?
Understand the Problem
The question asks to identify the incorrect statement related to complaint-handling systems from the given options.
Answer
A) An apology is a measure of the response standards by which customers will judge an entire company during a complaint situation.
The incorrect statement is A) An apology is a measure of the response standards by which customers will judge an entire company during a complaint situation.
Answer for screen readers
The incorrect statement is A) An apology is a measure of the response standards by which customers will judge an entire company during a complaint situation.
More Information
An apology acknowledges the customer's concern and shows empathy, but is not a measure of the response standards.
Tips
Double check the wording of the question and each answer to make sure you are answering what the question asks.
Sources
AI-generated content may contain errors. Please verify critical information
