When a customer is eligible to return but cannot generate it on the website we need to *
Understand the Problem
The question is asking what should be done when a customer is eligible to return an item but is unable to generate a return on the website. It presents multiple options regarding how to handle this situation.
Answer
Offer customer service support to assist with the return process manually.
When a customer is eligible to return but cannot generate it on the website, businesses typically need to provide alternative solutions such as offering a customer service contact option. This could involve directing the customer to a phone or email support where they can assist with the return process manually.
Answer for screen readers
When a customer is eligible to return but cannot generate it on the website, businesses typically need to provide alternative solutions such as offering a customer service contact option. This could involve directing the customer to a phone or email support where they can assist with the return process manually.
More Information
Providing support channels like phone or email ensures the customer can successfully initiate a return when the online system fails.
Tips
A common mistake is not providing clear or visible alternative solutions for completing a return, which may frustrate customers.
Sources
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