What should you do if a customer is slurring their speech, smells of alcohol, and is stumbling to receive their order?
Understand the Problem
This question outlines a scenario where a delivery driver encounters a customer who appears intoxicated. It asks what actions the driver should take in this situation, likely prompting consideration of safety, legal, and ethical concerns.
Answer
Refuse delivery, cancel the order, or return it to the facility.
If a customer is slurring their speech, smells of alcohol, and is stumbling, you should refuse delivery, cancel the order, or return it to the facility. Prioritize safety and compliance by not providing alcohol to an intoxicated person.
Answer for screen readers
If a customer is slurring their speech, smells of alcohol, and is stumbling, you should refuse delivery, cancel the order, or return it to the facility. Prioritize safety and compliance by not providing alcohol to an intoxicated person.
More Information
Delivering alcohol to someone who is visibly intoxicated is illegal and dangerous. It increases the risk of alcohol-related harm to themselves and others.
Tips
A common mistake is to proceed with the delivery out of a desire to avoid confrontation or complete the transaction. However, the legal and ethical considerations outweigh these concerns.
Sources
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