What should the customer focus component of the QSE emphasize?
Understand the Problem
The question is asking about the specific elements or aspects that should be emphasized in the customer focus component of the Quality System Effectiveness (QSE). It is likely seeking insights into best practices or considerations that align with effective customer engagement and satisfaction strategies.
Answer
Understanding and meeting customer expectations, identifying both internal and external customers, and enhancing customer satisfaction.
The customer focus component of the QSE should emphasize understanding and meeting customer expectations, identifying both internal and external customers, and continually striving to enhance customer satisfaction.
Answer for screen readers
The customer focus component of the QSE should emphasize understanding and meeting customer expectations, identifying both internal and external customers, and continually striving to enhance customer satisfaction.
More Information
Focusing on the customer component within the Quality System Essentials (QSE) framework involves maintaining a committed effort to continually enhance customer satisfaction, which is the core aspect of customer focus.
Tips
Confusing internal and external customer needs can lead to mismatched service delivery. Clearly delineate and address both sets of customers.
Sources
- QSE Customer Focus – Quality Management Systems - pressbooks.nscc.ca
- QSE Customer Focus - LabUniversity - labuniversity.org
- ISO 9001 Clause 5.1.2 Customer Focus - Auditor Training Online - blog.auditortrainingonline.com
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