The customer you are delivering to is slurring their speech, smells of alcohol, and is stumbling to receive their order. What should you do?
Understand the Problem
The question is asking for guidance on how to handle a delivery situation involving a customer who appears to be intoxicated. The goal is to identify the appropriate action to ensure safety and compliance with delivery policies.
Answer
Refuse delivery and return the order.
Refuse delivery, cancel the order, and return the order to the facility.
Answer for screen readers
Refuse delivery, cancel the order, and return the order to the facility.
More Information
Delivering alcohol to an evidently intoxicated person is often against company guidelines and could have legal implications, making it essential to refuse the delivery.
Tips
A common mistake is proceeding with the delivery despite clear signs of intoxication, which could lead to legal issues.
Sources
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