One of your HR staff, Dana, is in your office one day when you arrive. She looks upset and tells you that recent events in the company have destroyed her trust in you. She says you... One of your HR staff, Dana, is in your office one day when you arrive. She looks upset and tells you that recent events in the company have destroyed her trust in you. She says you're a sellout for management and that you can't be trusted. Which of the following responses utilizes principles of credibility that we discussed in the text?
Understand the Problem
The question is asking about how to respond to an HR staff member, Dana, who feels that her trust has been destroyed. It requires understanding the principles of credibility discussed in the text.
Answer
Assure Dana of keeping your word to all employees.
The response that assures Dana while maintaining a commitment to keeping promises to all employees demonstrates credibility.
Answer for screen readers
The response that assures Dana while maintaining a commitment to keeping promises to all employees demonstrates credibility.
More Information
This approach reinforces trust by emphasizing a consistent track record of integrity and open communication.
Tips
Avoid defensive responses; instead focus on understanding and addressing concerns genuinely.
Sources
- Solved One of your HR staff - Chegg - chegg.com
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