Draw a process flow diagram by identifying process name, phases/steps, activities, actors with Cross functional Swimlane diagram.
Understand the Problem
The question is asking to create a process flow diagram based on the provided case study, specifically focusing on the phases, steps, activities, and actors involved in the in-store pickup process of Star-Tech.
Answer
Create a swimlane diagram with actors: Customer, Store System, and Store Employee. Show phases: Online Purchase, Notification, In-Store Pickup.
To create the swimlane diagram:
-
Phase 1: Online Purchase
- Customer: Buys item online and selects store pickup.
- Store System: Confirms purchase and prepares notification.
-
Phase 2: Notification
- Store System: Sends text and email notification to customer.
-
Phase 3: In-Store Pickup
- Customer: Arrives at store and waits in line.
- Store Employee: Verifies customer identity and tracking number.
- Store Employee: Provides item to customer.
Draw lanes for Customer, Store System, and Store Employee, and place activities in the appropriate lanes.
Answer for screen readers
To create the swimlane diagram:
-
Phase 1: Online Purchase
- Customer: Buys item online and selects store pickup.
- Store System: Confirms purchase and prepares notification.
-
Phase 2: Notification
- Store System: Sends text and email notification to customer.
-
Phase 3: In-Store Pickup
- Customer: Arrives at store and waits in line.
- Store Employee: Verifies customer identity and tracking number.
- Store Employee: Provides item to customer.
Draw lanes for Customer, Store System, and Store Employee, and place activities in the appropriate lanes.
More Information
Swimlane diagrams help visualize who is responsible for each step in a process, making it easier to clarify roles and improve efficiencies.
Tips
Ensure each actor has a dedicated lane and all activities are clearly linked to the relevant actor to avoid confusion.
Sources
- What is a Swimlane Diagram - Lucidchart - lucidchart.com
- Introduction to Swimlane Diagrams - Examples, Tools & Tutorials - officetimeline.com
AI-generated content may contain errors. Please verify critical information
