Based on the above scenario, which one of the following demonstrates active listening?

Understand the Problem

The question is asking which option demonstrates active listening in a scenario where someone is multitasking with a co-worker and a customer call. The solution involves evaluating the provided options to identify the one that best reflects effective listening skills.

More Information

Active listening involves engaging with the speaker by asking questions to ensure understanding and showing empathy.

Tips

A common mistake is not focusing fully on the speaker and missing details, leading to misunderstandings.

Sources

• Active Listening Skills and Techniques (With Examples) | Indeed.com - indeed.com
• Use Active Listening Skills to Coach Others - CCL.org - ccl.org