A medical assistant is confronted by an angry patient in the waiting area. Which of the following actions should the medical assistant take?
Understand the Problem
The question is asking which action a medical assistant should take when confronted by an angry patient in the waiting area. This involves understanding appropriate communication strategies in a healthcare setting.
Answer
Ask the patient to compose themselves.
The final answer is 'Ask the patient to compose themselves.'
Answer for screen readers
The final answer is 'Ask the patient to compose themselves.'
More Information
A medical assistant should address an angry patient using a calm and understanding approach to de-escalate the situation.
Tips
Avoid speaking over or asking the patient to leave abruptly, as these actions may worsen the situation.
Sources
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