A medical assistant answers a call from a patient who is dissatisfied with their care and is requesting to speak with the provider. Which of the following actions should the assist... A medical assistant answers a call from a patient who is dissatisfied with their care and is requesting to speak with the provider. Which of the following actions should the assistant take?
Understand the Problem
The question is asking about the appropriate action a medical assistant should take when dealing with a dissatisfied patient who wants to speak to their provider. It is focused on the correct protocol in a healthcare setting.
Answer
Offer to relay the complaint to the provider.
The assistant should offer to relay the complaint to the provider.
Answer for screen readers
The assistant should offer to relay the complaint to the provider.
More Information
This approach ensures that the patient's concerns are communicated effectively, demonstrating care and responsibility.
Tips
Avoid directly dismissing the patient or routing the call to voicemail, as it may escalate dissatisfaction.
Sources
- Brainly - Medical Assistant Scenario - brainly.com
- Chegg - Medical Assistant Response - chegg.com
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