FR-A-108 WORKPLACE VIOLENCE PREVENTION AND RESPONSE
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Questions and Answers

What is the primary purpose of the workplace violence prevention and response policy established for Fire Rescue personnel?

  • To create a system for reporting workplace incidents
  • To enforce strict disciplinary actions against employees
  • To monitor employee behavior through surveillance
  • To promote a safe work environment free from violence (correct)
  • Which role is responsible for future updates to the workplace violence prevention policy?

  • The Deputy Chief of Administration (correct)
  • The PPM Committee
  • The Fire Rescue Administrator
  • The Deputy Chief of Operations
  • Which of the following behaviors is NOT classified as prohibited under the violence prevention policy?

  • Making harassing telephone calls
  • Making a sarcastic comment in a meeting (correct)
  • Threatening to damage personal property
  • Hitting or shoving an individual
  • What is one of the identifiable characteristics of acts or threats of violence according to the policy?

    <p>Behavior that creates a hostile work environment (C)</p> Signup and view all the answers

    Which of these is an example of a prohibited weapon according to the policy?

    <p>A firearm brought to the workplace (D)</p> Signup and view all the answers

    How is 'prohibited behavior' specifically defined under the policy?

    <p>Threats severe enough to alter employment conditions (B)</p> Signup and view all the answers

    Which element is NOT part of the outlined procedure in the violence prevention policy?

    <p>Disciplinary Measures (B)</p> Signup and view all the answers

    What is one key aspect included in the policy regarding communication during incidents of violence?

    <p>Harassment through electronic communication is prohibited (A)</p> Signup and view all the answers

    Which characteristic is typically associated with a workplace violence perpetrator?

    <p>Preference for solitary activities (A)</p> Signup and view all the answers

    What is a warning sign that may precede workplace violence?

    <p>Erratic behavior (B)</p> Signup and view all the answers

    What action should be taken when a reported threat of violence is deemed non-imminent?

    <p>Report to the next level supervisor (B)</p> Signup and view all the answers

    When facing an imminent threat or danger, which is NOT a required action?

    <p>Conduct a team-building exercise (C)</p> Signup and view all the answers

    What does obsessive harassment often signify in the context of workplace violence?

    <p>A risk factor for potential violence (A)</p> Signup and view all the answers

    Among the characteristics of a workplace violence perpetrator, what describes their attitude towards criticism?

    <p>Difficulty accepting criticism (D)</p> Signup and view all the answers

    What is a key indication that a Fire Rescue personnel may be a potential danger to themselves or others?

    <p>Displaying inappropriate anger and rage (B)</p> Signup and view all the answers

    What does persistent and exaggerated perception of injustice suggest about an employee?

    <p>They may be experiencing delusions (A)</p> Signup and view all the answers

    In situations involving a perceived threat, what is the role of the Deputy Chief?

    <p>Receive reports through the chain of command (A)</p> Signup and view all the answers

    How should Fire Rescue personnel respond after a violence threat has been reported?

    <p>Immediately restrict access to facilities for those involved (B)</p> Signup and view all the answers

    What is NOT a reason for an employee to be temporarily relieved of duty after a threat is reported?

    <p>To remove the employee from any safety risk assessments (D)</p> Signup and view all the answers

    Which of the following is a required notification in the event of an imminent threat?

    <p>Inform the Internal Affairs Officer (B)</p> Signup and view all the answers

    What could be considered a sign of entitlement in an employee related to workplace violence?

    <p>Refusal to accept corporate policies (C)</p> Signup and view all the answers

    Which behavior is indicative of a potential workplace violence perpetrator?

    <p>Fascination with military subjects (A)</p> Signup and view all the answers

    Flashcards

    Workplace Violence

    Any conduct that creates a hostile work environment, including verbal threats, intimidation, and actual physical harm.

    Prohibited Behaviors

    Specific examples of prohibited behaviors that constitute workplace violence, such as physical assault, verbal threats, and property damage.

    Policy Purpose

    The policy's goal is to protect Fire Rescue personnel and maintain a safe work environment.

    Policy Scope

    The policy applies to all Fire Rescue personnel, including employees and reservists.

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    Policy Authority

    The Fire Rescue Administrator and the PPM Committee are responsible for implementing and updating the policy.

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    PPM CW-L-042

    A reference to a separate policy that outlines the restrictions on weapons on County property.

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    Response to Violence

    The policy outlines how to respond to acts or threats of violence, including reporting procedures and safety protocols.

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    Policy Structure

    The policy is divided into five sections, addressing prohibited weapons, behaviors, identifiable characteristics, warning signs, and response to violence.

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    Foul Language

    Use of inappropriate or vulgar language aimed at another person in a threatening or aggressive manner. This action is intended to instill fear or hostility.

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    Coercion

    Attempting to force someone into an action they don't want to do, often through intimidation or threats. This could involve making someone do something against their will or forcing them to break rules.

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    Harassing Surveillance

    Intentionally following another person repeatedly, often making threats with the aim of causing them fear for their personal safety. This is also often described as stalking in the workplace.

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    Characteristics of a Workplace Violence Perpetrator

    A person who exhibits a few of these characteristics may be more likely to engage in workplace violence. It is important to remember that having one or more of these characteristics does not necessarily mean a person will commit violence.

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    Threats to Self or Others

    Threatening to cause harm to oneself or others. This is a serious indication of potential instability and violence.

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    Inappropriate Anger and Rage

    Displaying uncontrolled anger and rage, often disproportionate to the situation. This indicates a potential for aggressive behavior.

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    Despondence

    Feeling hopeless or depressed, often accompanied by isolation or withdrawal. This could indicate an emotional state that's vulnerable to violence.

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    Perceptions of Injustice

    Believing unfairly treated or wronged, often with exaggerated complaints. This can escalate into resentment and hostility.

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    Erratic Behavior

    Acting unpredictably or erratically, shifting moods or behaviors. This suggests potential impulsivity or lack of control.

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    Violence Against Family Member

    Any instances of physical aggression targeting a family member. This can signal a potential risk for extending violence to the workplace.

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    Obsessive Harassment and Stalking

    Being persistent in harassing and stalking someone, displaying obsessive behavior. This is a serious form of workplace violence.

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    Paranoia and Delusions

    Having suspicions or beliefs that aren't based in reality, often involving persecution or threats. This can lead to erratic and possibly violent reactions.

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    Substance Abuse

    Excessive use or dependence on alcohol or drugs. This can impair judgment, reduce inhibitions, and increase the risk of violent behavior.

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    Reporting Threats of Violence

    Any reported threat of violence or violent act, even if it does not appear imminent, must be reported immediately to a supervisor. This includes when the supervisor is the individual committing the behavior.

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    Response to Imminent Threat or Danger

    This protocol is triggered when there is an immediate danger of violence. The primary focus is on ensuring the safety of everyone. This involves emergency calls, a unified response with law enforcement, and possibly locking down facilities.

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    Study Notes

    Workplace Violence Prevention and Response Policy (Palm Beach County Fire Rescue)

    • Purpose: Establish a policy to prevent and respond to workplace violence for personnel and reservists.
    • Scope: Applies to all Palm Beach County Fire Rescue personnel and reservists.
    • Policy: Promote a safe work environment free from violence.

    Prohibited Behaviors

    • Definition: Threats of violence—oral, written, gestures, or expressions—that create a hostile work environment.
      • Examples include physical assault, threats against individuals or property, harassment, intimidation, and stalking.

    Identifiable Characteristics (Potential Perpetrators)

    • Profile: Research suggests certain characteristics in potential workplace violence perpetrators, but these do not guarantee violence
      • Age: 35-50
      • Preference for solitude
      • Interest in weapons/military
      • Limited outside interests
      • Possible history of interpersonal conflicts, including at work
      • Sense of entitlement
      • Extreme views/paranoia
      • Difficulty accepting criticism
      • Stress related to health or family issues
      • Unwelcome comments or behaviors related to sex or violence
      • Fear of discipline, layoff

    Warning Signs

    • Preceding Violence: Possible warning signs displayed by individuals before violent acts.
      • Threats to self or others
      • Extreme anger/rage
      • Signs of depression or despondence
      • Exaggerated perception of injustice
      • Erratic behavior
      • Violence against family members
      • Obsessive harassment/stalking
      • Paranoia/delusions
      • Substance abuse

    Response to Acts or Threats of Violence

    • Non-imminent Threat: Report immediately to supervisor (report to next supervisor if the supervisor is the perpetrator), Deputy Chief, Internal Affairs, and Union officials.

      • Actions include: deactivate employee swipe card, initiate formal investigation, restrict access to staffing software/email, mandatory EAP referral, possibly relieve the employee of duty and restrict access.
      • Employee may be sent home with Police for the evaluation.
    • Imminent Threat: Activate 911 immediately; notify Fire Operations Officers and Fire Rescue Communication Center.

      • Notifications up the chain of command (EMS Captain, Battalion Chief, etc.). Include Internal Affairs and Union Officials.
      • Possible lock-down of stations, relocation of employees, and police patrols.
      • Identify possible victims and notify police promptly; provide information to potentially affected personnel.

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    Description

    This quiz covers the essential components of the Workplace Violence Prevention and Response Policy for Palm Beach County Fire Rescue personnel. It includes the policy's purpose, scope, prohibited behaviors, and characteristics of potential perpetrators. Test your understanding of the guidelines designed to ensure a safe work environment.

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