Podcast
Questions and Answers
What is the main cause of tension between Employee A and Employee B?
What is the main cause of tension between Employee A and Employee B?
- Employee B's lack of feedback
- Employee A's tendency to interrupt (correct)
- Employee B's assertiveness
- Employee A's shyness
How does Employee A contribute to the tension in the salon?
How does Employee A contribute to the tension in the salon?
- By being quiet and reserved
- By always agreeing with Employee B
- By giving feedback loudly and often (correct)
- By avoiding interactions with clients
What makes Employee B finally speak up against Employee A?
What makes Employee B finally speak up against Employee A?
- Employee B felt months of frustration unheard (correct)
- Employee B received a lot of praise from clients
- Employee A criticized Employee B in front of clients
- Employee A made a mistake with a client's lashes
Why does the text mention tension at family gatherings and sports games?
Why does the text mention tension at family gatherings and sports games?
What can workplace stress lead to?
What can workplace stress lead to?
How does Employee A react when Employee B speaks up in the back office?
How does Employee A react when Employee B speaks up in the back office?
Why is employee harmony crucial in a salon setting?
Why is employee harmony crucial in a salon setting?
How does the text suggest workplace stress can be alleviated?
How does the text suggest workplace stress can be alleviated?
What role do 'people issues' play in workplace stress, according to the text?
What role do 'people issues' play in workplace stress, according to the text?
What purpose do consistent guidelines serve in a salon setting?
What purpose do consistent guidelines serve in a salon setting?
How did Robert Barbosa handle the issue of team vision misalignment in his salon?
How did Robert Barbosa handle the issue of team vision misalignment in his salon?
What action does the text recommend if an employee cannot comply with guidelines?
What action does the text recommend if an employee cannot comply with guidelines?
What is a key element in coaching employees effectively?
What is a key element in coaching employees effectively?
What does Dorys Belanger emphasize as essential for maintaining team harmony?
What does Dorys Belanger emphasize as essential for maintaining team harmony?
What is recommended as the first step to handling disagreements in a salon setting?
What is recommended as the first step to handling disagreements in a salon setting?
Why is it important for salons to establish a set of values together as a team?
Why is it important for salons to establish a set of values together as a team?
What analogy is used in the text to describe how clients may feel when there is tension in a salon?
What analogy is used in the text to describe how clients may feel when there is tension in a salon?
At Salon Resource Group's 21 locations, what are the key values that form the organizational vision?
At Salon Resource Group's 21 locations, what are the key values that form the organizational vision?
In what way does Stephanie MacFarlane suggest conflicts are perceived by clients in a salon?
In what way does Stephanie MacFarlane suggest conflicts are perceived by clients in a salon?
