Workplace Communication: Dealing with Assertive Colleagues

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What is the main cause of tension between Employee A and Employee B?

Employee B's lack of feedback

Employee A's tendency to interrupt (correct)

Employee B's assertiveness

Employee A's shyness

How does Employee A contribute to the tension in the salon?

By being quiet and reserved

By always agreeing with Employee B

By giving feedback loudly and often (correct)

By avoiding interactions with clients

What makes Employee B finally speak up against Employee A?

Employee B felt months of frustration unheard (correct)

Employee B received a lot of praise from clients

Employee A criticized Employee B in front of clients

Employee A made a mistake with a client's lashes

Why does the text mention tension at family gatherings and sports games?

To compare the workplace stress to everyday situations Signup and view all the answers

What can workplace stress lead to?

High turnover and mistakes Signup and view all the answers

How does Employee A react when Employee B speaks up in the back office?

Employee A is shocked and believes Employee B is wrong Signup and view all the answers

Why is employee harmony crucial in a salon setting?

To ensure a positive business reputation Signup and view all the answers

How does the text suggest workplace stress can be alleviated?

By fostering open communication and addressing issues promptly Signup and view all the answers

What role do 'people issues' play in workplace stress, according to the text?

They are the leading cause of workplace stress Signup and view all the answers

What purpose do consistent guidelines serve in a salon setting?

To set a standard of accountability for employees Signup and view all the answers

How did Robert Barbosa handle the issue of team vision misalignment in his salon?

By comparing potential candidates' values to those of the salon Signup and view all the answers

What action does the text recommend if an employee cannot comply with guidelines?

Implement consequences, including termination if necessary Signup and view all the answers

What is a key element in coaching employees effectively?

Humility Signup and view all the answers

What does Dorys Belanger emphasize as essential for maintaining team harmony?

Respecting individuality while having common business goals Signup and view all the answers

What is recommended as the first step to handling disagreements in a salon setting?

Contact a higher authority to help resolve the conflict Signup and view all the answers

Why is it important for salons to establish a set of values together as a team?

To create a shared vision and identity for the salon Signup and view all the answers

What analogy is used in the text to describe how clients may feel when there is tension in a salon?

Walking into someone's home after an argument Signup and view all the answers

At Salon Resource Group's 21 locations, what are the key values that form the organizational vision?

Passion, Respect, Integrity, Dedication, Enthusiasm (PRIDE) Signup and view all the answers

In what way does Stephanie MacFarlane suggest conflicts are perceived by clients in a salon?

As tension similar to what is felt in someone's home after an argument Signup and view all the answers

Workplace Communication: Dealing with Assertive Colleagues

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