19 Questions
What is the main cause of tension between Employee A and Employee B?
Employee A's tendency to interrupt
How does Employee A contribute to the tension in the salon?
By giving feedback loudly and often
What makes Employee B finally speak up against Employee A?
Employee B felt months of frustration unheard
Why does the text mention tension at family gatherings and sports games?
To compare the workplace stress to everyday situations
What can workplace stress lead to?
High turnover and mistakes
How does Employee A react when Employee B speaks up in the back office?
Employee A is shocked and believes Employee B is wrong
Why is employee harmony crucial in a salon setting?
To ensure a positive business reputation
How does the text suggest workplace stress can be alleviated?
By fostering open communication and addressing issues promptly
What role do 'people issues' play in workplace stress, according to the text?
They are the leading cause of workplace stress
What purpose do consistent guidelines serve in a salon setting?
To set a standard of accountability for employees
How did Robert Barbosa handle the issue of team vision misalignment in his salon?
By comparing potential candidates' values to those of the salon
What action does the text recommend if an employee cannot comply with guidelines?
Implement consequences, including termination if necessary
What is a key element in coaching employees effectively?
Humility
What does Dorys Belanger emphasize as essential for maintaining team harmony?
Respecting individuality while having common business goals
What is recommended as the first step to handling disagreements in a salon setting?
Contact a higher authority to help resolve the conflict
Why is it important for salons to establish a set of values together as a team?
To create a shared vision and identity for the salon
What analogy is used in the text to describe how clients may feel when there is tension in a salon?
Walking into someone's home after an argument
At Salon Resource Group's 21 locations, what are the key values that form the organizational vision?
Passion, Respect, Integrity, Dedication, Enthusiasm (PRIDE)
In what way does Stephanie MacFarlane suggest conflicts are perceived by clients in a salon?
As tension similar to what is felt in someone's home after an argument
Learn how to manage assertive colleagues in the workplace to improve communication and avoid conflicts. Understand strategies for creating a more inclusive and balanced work environment.
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