35 Questions
What is the primary goal of integrative decision making?
To jointly identify the problem and come to a consensus on a solution
What is the outcome of using an avoidance strategy in conflict situations?
A negative outcome with unresolved conflict
What is a characteristic of a win-win outcome?
All parties are satisfied with the solution
What is the focus of integrative decision making?
The means of solving the problem
What is the purpose of addressing conflicts promptly and directly?
To maintain a positive work environment and foster respect and trust
What is a characteristic of consensus?
A solution that is agreed upon by all parties
What is the primary goal of collaborating in conflict resolution?
To share information and find a mutually satisfying solution
In a win-lose outcome, which party typically dominates?
The party with formal power
What is the potential outcome of negotiating in conflict resolution?
A win-lose outcome or a win-win outcome
What is the focus of parties in a collaborating strategy?
Both assertiveness and cooperation
According to Covey (2004), what are the three potential resolutions to a conflict situation?
Win-lose, lose-lose, and win-win
What is the characteristic of a win-win outcome in conflict resolution?
Both parties find a mutually satisfying solution
What is the key to choosing the best conflict management strategy?
Considering the situation and people involved
Why is learning to manage conflict crucial in management and leadership roles?
To achieve success in these roles
What is a key benefit of effectively managing conflict?
Win-win solutions
What is the primary goal of conflict management strategies?
To find a middle ground
What is essential for selecting an effective conflict management approach?
Considering the context and individuals involved
What is the primary objective of parties in a shared goal approach?
To jointly identify and meet the value needs of each party
What is a possible reason for conflict in healthcare organizations despite a shared goal of quality patient care?
Differences in individual values and beliefs
What is a characteristic of integrative decision-making in conflict resolution?
Encouraging open exchange of ideas and feelings
What can contribute to role ambiguity in healthcare organizations?
Overlapping responsibilities among healthcare professionals
What is the result of parties jointly identifying and meeting each other's value needs?
A mutually beneficial outcome
What is essential for effective collaboration in conflict resolution?
An open exchange of ideas and feelings
What is the primary motivation behind accommodating in a conflict?
To maintain goodwill and build rapport with the other party
What is the consequence of accommodating out of fear in a conflict?
It is a passive response aimed at ending conflict or reducing tension
What is the characteristic of compromising in a conflict?
It takes a middle position on assertiveness and cooperation
What is the potential issue with compromising in a conflict?
It can be perceived as a failure to address underlying needs
Why do people tend to accommodate more powerful individuals in a conflict?
Because they are perceived as more powerful
What is the benefit of accommodation in a conflict?
It builds trust and respect between parties
What is a key aspect of integrative decision making?
Focusing on the means of solving a problem
What is the primary goal of consensus in conflict resolution?
To find a solution that meets both parties' needs
What happens when parties engage in integrative decision making?
They jointly identify the problem and their needs
What is a characteristic of win-win outcomes?
All parties are satisfied
What is the focus of parties in integrative decision making?
To solve the problem together
When is integrative decision making most useful?
When the needs of the parties are polarized
Test your knowledge of conflict resolution strategies and their outcomes in a workplace setting. Learn how to address conflicts promptly and maintain a positive work environment.
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