HCA 301: Conflict Resolution Strategies

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What is the primary goal of integrative decision making?

To jointly identify the problem and come to a consensus on a solution (correct)
To dominate the conversation and impose one's own solution
To compromise on a middle-ground solution
To force one party's solution on the others

What is the outcome of using an avoidance strategy in conflict situations?

A win-win outcome for all parties
A temporary resolution that may need to be revisited
A negative outcome with unresolved conflict (correct)
A compromise that partially satisfies all parties

What is a characteristic of a win-win outcome?

All parties are satisfied with the solution (correct)
One party gets what they want, while the others are dissatisfied
The conflict is avoided altogether
All parties are partially satisfied, but no one gets everything they want

What is the focus of integrative decision making?

The means of solving the problem (B) Signup and view all the answers

What is the purpose of addressing conflicts promptly and directly?

To maintain a positive work environment and foster respect and trust (B) Signup and view all the answers

What is a characteristic of consensus?

A solution that is agreed upon by all parties (B) Signup and view all the answers

What is the primary goal of collaborating in conflict resolution?

To share information and find a mutually satisfying solution (D) Signup and view all the answers

In a win-lose outcome, which party typically dominates?

The party with formal power (D) Signup and view all the answers

What is the potential outcome of negotiating in conflict resolution?

A win-lose outcome or a win-win outcome (D) Signup and view all the answers

What is the focus of parties in a collaborating strategy?

Both assertiveness and cooperation (B) Signup and view all the answers

According to Covey (2004), what are the three potential resolutions to a conflict situation?

Win-lose, lose-lose, and win-win (D) Signup and view all the answers

What is the characteristic of a win-win outcome in conflict resolution?

Both parties find a mutually satisfying solution (C) Signup and view all the answers

What is the key to choosing the best conflict management strategy?

Considering the situation and people involved (A) Signup and view all the answers

Why is learning to manage conflict crucial in management and leadership roles?

To achieve success in these roles (A) Signup and view all the answers

What is a key benefit of effectively managing conflict?

Win-win solutions (D) Signup and view all the answers

What is the primary goal of conflict management strategies?

To find a middle ground (A) Signup and view all the answers

What is essential for selecting an effective conflict management approach?

Considering the context and individuals involved (B) Signup and view all the answers

What is the primary objective of parties in a shared goal approach?

To jointly identify and meet the value needs of each party (B) Signup and view all the answers

What is a possible reason for conflict in healthcare organizations despite a shared goal of quality patient care?

Differences in individual values and beliefs (C) Signup and view all the answers

What is a characteristic of integrative decision-making in conflict resolution?

Encouraging open exchange of ideas and feelings (B) Signup and view all the answers

What can contribute to role ambiguity in healthcare organizations?

Overlapping responsibilities among healthcare professionals (C) Signup and view all the answers

What is the result of parties jointly identifying and meeting each other's value needs?

A mutually beneficial outcome (D) Signup and view all the answers

What is essential for effective collaboration in conflict resolution?

An open exchange of ideas and feelings (C) Signup and view all the answers

What is the primary motivation behind accommodating in a conflict?

To maintain goodwill and build rapport with the other party (A) Signup and view all the answers

What is the consequence of accommodating out of fear in a conflict?

It is a passive response aimed at ending conflict or reducing tension (A) Signup and view all the answers

What is the characteristic of compromising in a conflict?

It takes a middle position on assertiveness and cooperation (A) Signup and view all the answers

What is the potential issue with compromising in a conflict?

It can be perceived as a failure to address underlying needs (C) Signup and view all the answers

Why do people tend to accommodate more powerful individuals in a conflict?

Because they are perceived as more powerful (B) Signup and view all the answers

What is the benefit of accommodation in a conflict?

It builds trust and respect between parties (C) Signup and view all the answers

What is a key aspect of integrative decision making?

Focusing on the means of solving a problem (B) Signup and view all the answers

What is the primary goal of consensus in conflict resolution?

To find a solution that meets both parties' needs (A) Signup and view all the answers

What happens when parties engage in integrative decision making?

They jointly identify the problem and their needs (D) Signup and view all the answers

What is a characteristic of win-win outcomes?

All parties are satisfied (D) Signup and view all the answers

What is the focus of parties in integrative decision making?

To solve the problem together (A) Signup and view all the answers

When is integrative decision making most useful?

When the needs of the parties are polarized (D) Signup and view all the answers