Podcast
Questions and Answers
What is the primary purpose of system administration in a computing environment?
What is the primary purpose of system administration in a computing environment?
- To provide services that customers need and use (correct)
- To manage standalone computers
- To maintain software and hardware
- To scale up the computing environment
What is a key characteristic of a running service?
What is a key characteristic of a running service?
- It is only used by a few customers
- It is scaled up to handle a larger workload
- It requires regular maintenance and upkeep (correct)
- It requires frequent software updates
What makes a managed computing environment different from having standalone computers?
What makes a managed computing environment different from having standalone computers?
- The number of users
- The type of software installed
- The quality of the hardware used
- The services provided (correct)
What are primary applications responsible for in a business?
What are primary applications responsible for in a business?
What is the purpose of foundation services in a computing system?
What is the purpose of foundation services in a computing system?
What is the first step in launching a new service?
What is the first step in launching a new service?
What is the primary purpose of assigning unresolved issues to accountable participants during the kick-off meeting?
What is the primary purpose of assigning unresolved issues to accountable participants during the kick-off meeting?
What is the main benefit of gathering written requirements in service development?
What is the main benefit of gathering written requirements in service development?
What type of requirement focuses on the features and functionality of the service to be built?
What type of requirement focuses on the features and functionality of the service to be built?
What is the primary benefit of delineating features versus bugs in written requirements?
What is the primary benefit of delineating features versus bugs in written requirements?
What is the primary purpose of providing status updates through phone calls and email after the kick-off meeting?
What is the primary purpose of providing status updates through phone calls and email after the kick-off meeting?
What is the main benefit of defining terminology in written requirements?
What is the main benefit of defining terminology in written requirements?
What is the primary focus when describing features in a requirements document?
What is the primary focus when describing features in a requirements document?
What is the purpose of a Service Level Agreement (SLA) in a requirements document?
What is the purpose of a Service Level Agreement (SLA) in a requirements document?
When handling difficult customer requests, what is the key to finding a balance?
When handling difficult customer requests, what is the key to finding a balance?
What are the three components of a project plan?
What are the three components of a project plan?
What is the primary focus of operational requirements?
What is the primary focus of operational requirements?
What is the purpose of use cases in requirements gathering?
What is the purpose of use cases in requirements gathering?
What was the primary issue with the initial email system?
What was the primary issue with the initial email system?
What was a common problem with Microsoft Exchange mail server?
What was a common problem with Microsoft Exchange mail server?
What is a key aspect of system administration?
What is a key aspect of system administration?
What is the purpose of defining operational requirements?
What is the purpose of defining operational requirements?
What is a benefit of using open architectures and standards?
What is a benefit of using open architectures and standards?
What is essential for meeting SLA goals?
What is essential for meeting SLA goals?
What is the primary purpose of a support model?
What is the primary purpose of a support model?
What are service requests typically submitted through?
What are service requests typically submitted through?
What is the primary goal of disaster recovery?
What is the primary goal of disaster recovery?
What is the most basic disaster recovery requirement?
What is the most basic disaster recovery requirement?
What is the purpose of a support model's strategy?
What is the purpose of a support model's strategy?
What do service requests typically cover?
What do service requests typically cover?
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