30 Questions
What is the primary purpose of system administration in a computing environment?
To provide services that customers need and use
What is a key characteristic of a running service?
It requires regular maintenance and upkeep
What makes a managed computing environment different from having standalone computers?
The services provided
What are primary applications responsible for in a business?
Driving business functions like payroll and inventory management
What is the purpose of foundation services in a computing system?
To provide essential infrastructure such as DNS and DHCP
What is the first step in launching a new service?
Holding a kick-off meeting
What is the primary purpose of assigning unresolved issues to accountable participants during the kick-off meeting?
To ensure accountability and transparency
What is the main benefit of gathering written requirements in service development?
It provides transparency, reduces errors, and ensures accountability
What type of requirement focuses on the features and functionality of the service to be built?
Customer Requirement
What is the primary benefit of delineating features versus bugs in written requirements?
It ensures that the development team focuses on the essential features
What is the primary purpose of providing status updates through phone calls and email after the kick-off meeting?
To provide transparency and accountability to stakeholders
What is the main benefit of defining terminology in written requirements?
It ensures that all stakeholders have a common understanding of terms and concepts
What is the primary focus when describing features in a requirements document?
Customer goals and achievements
What is the purpose of a Service Level Agreement (SLA) in a requirements document?
To establish clear expectations for features and performance
When handling difficult customer requests, what is the key to finding a balance?
Educating customers about technical limitations and discussing alternative solutions
What are the three components of a project plan?
Scope, schedule, and resources
What is the primary focus of operational requirements?
Ensuring system maintainability, reliability, and scalability
What is the purpose of use cases in requirements gathering?
To illustrate user goals and needs
What was the primary issue with the initial email system?
It was slow, unreliable, and costly
What was a common problem with Microsoft Exchange mail server?
It relied on proprietary protocols and gateways
What is a key aspect of system administration?
Encompassing software, hardware, and operations
What is the purpose of defining operational requirements?
To enable service operation
What is a benefit of using open architectures and standards?
It promotes vendor competition and integration
What is essential for meeting SLA goals?
Defining operational requirements
What is the primary purpose of a support model?
To address customer issues, provide assistance, and maintain product functionality
What are service requests typically submitted through?
Phone calls, emails, online forms, and self-service portals
What is the primary goal of disaster recovery?
To prepare for failures and know how to recover from them
What is the most basic disaster recovery requirement?
To have a way to perform backups and restores
What is the purpose of a support model's strategy?
To address customer issues, provide assistance, and maintain product functionality
What do service requests typically cover?
A wide range of issues, including technical support, account management, and product inquiries
Learn about the concept of services in system administration, including how they are created, maintained, and scaled to meet growing demands. Test your understanding of services and their importance in providing value to customers.
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