What is a Service in System Administration?

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What is the primary purpose of system administration in a computing environment?

To provide services that customers need and use (correct)

To manage standalone computers

To maintain software and hardware

To scale up the computing environment

What is a key characteristic of a running service?

It is only used by a few customers

It is scaled up to handle a larger workload

It requires regular maintenance and upkeep (correct)

It requires frequent software updates

What makes a managed computing environment different from having standalone computers?

The number of users

The type of software installed

The quality of the hardware used

The services provided (correct)

What are primary applications responsible for in a business?

Driving business functions like payroll and inventory management Signup and view all the answers

What is the purpose of foundation services in a computing system?

To provide essential infrastructure such as DNS and DHCP Signup and view all the answers

What is the first step in launching a new service?

Holding a kick-off meeting Signup and view all the answers

What is the primary purpose of assigning unresolved issues to accountable participants during the kick-off meeting?

To ensure accountability and transparency Signup and view all the answers

What is the main benefit of gathering written requirements in service development?

It provides transparency, reduces errors, and ensures accountability Signup and view all the answers

What type of requirement focuses on the features and functionality of the service to be built?

Customer Requirement Signup and view all the answers

What is the primary benefit of delineating features versus bugs in written requirements?

It ensures that the development team focuses on the essential features Signup and view all the answers

What is the primary purpose of providing status updates through phone calls and email after the kick-off meeting?

To provide transparency and accountability to stakeholders Signup and view all the answers

What is the main benefit of defining terminology in written requirements?

It ensures that all stakeholders have a common understanding of terms and concepts Signup and view all the answers

What is the primary focus when describing features in a requirements document?

Customer goals and achievements Signup and view all the answers

What is the purpose of a Service Level Agreement (SLA) in a requirements document?

To establish clear expectations for features and performance Signup and view all the answers

When handling difficult customer requests, what is the key to finding a balance?

Educating customers about technical limitations and discussing alternative solutions Signup and view all the answers

What are the three components of a project plan?

Scope, schedule, and resources Signup and view all the answers

What is the primary focus of operational requirements?

Ensuring system maintainability, reliability, and scalability Signup and view all the answers

What is the purpose of use cases in requirements gathering?

To illustrate user goals and needs Signup and view all the answers

What was the primary issue with the initial email system?

It was slow, unreliable, and costly Signup and view all the answers

What was a common problem with Microsoft Exchange mail server?

It relied on proprietary protocols and gateways Signup and view all the answers

What is a key aspect of system administration?

Encompassing software, hardware, and operations Signup and view all the answers

What is the purpose of defining operational requirements?

To enable service operation Signup and view all the answers

What is a benefit of using open architectures and standards?

It promotes vendor competition and integration Signup and view all the answers

What is essential for meeting SLA goals?

Defining operational requirements Signup and view all the answers

What is the primary purpose of a support model?

To address customer issues, provide assistance, and maintain product functionality Signup and view all the answers

What are service requests typically submitted through?

Phone calls, emails, online forms, and self-service portals Signup and view all the answers

What is the primary goal of disaster recovery?

To prepare for failures and know how to recover from them Signup and view all the answers

What is the most basic disaster recovery requirement?

To have a way to perform backups and restores Signup and view all the answers

What is the purpose of a support model's strategy?