Podcast
Questions and Answers
Within a form, which of these methods can be used to view the dictionary settings for a field?
Within a form, which of these methods can be used to view the dictionary settings for a field?
- Right click on the reference icon and select Personalize > Dictionary (correct)
- Double-click on the field label
- Right click on the field label and select Personalize > Dictionary (correct)
- Right click on the form header and select Personalize > Form layout
Why do Admins do user impersonation?
Why do Admins do user impersonation?
- To activate plugins
- To access application
- For testing and visibility (correct)
- To check user authentication
When a user customizes a homepage, the system makes a copy of the homepage and _____?
When a user customizes a homepage, the system makes a copy of the homepage and _____?
adds a "My" prefix to the homepage name
What process does the knowledge base manage?
What process does the knowledge base manage?
What is the primary purpose of the Impersonate feature?
What is the primary purpose of the Impersonate feature?
What are the OOTB (out of the box) ServiceNow roles in ascending order?
What are the OOTB (out of the box) ServiceNow roles in ascending order?
Which statement of the following is correct when referring to UI actions?
Which statement of the following is correct when referring to UI actions?
What is the difference between save & insert on a form?
What is the difference between save & insert on a form?
Please provide an example of when you use Access Control Record in ServiceNow?
Please provide an example of when you use Access Control Record in ServiceNow?
Which one of the following statements describes the purpose of an update set?
Which one of the following statements describes the purpose of an update set?
Which of the following are correct regarding MDM? (Select all that apply)
Which of the following are correct regarding MDM? (Select all that apply)
When roles are assigned that change a user's access permissions for the current session, the user would need to log out and log back in before the new permissions take effect.
When roles are assigned that change a user's access permissions for the current session, the user would need to log out and log back in before the new permissions take effect.
Which interface has a section where you have the option to create a new view?
Which interface has a section where you have the option to create a new view?
Can we drag and drop a card from one lane of the Visual Task Board to a different lane? If yes, do something change in the record?
Can we drag and drop a card from one lane of the Visual Task Board to a different lane? If yes, do something change in the record?
Which form element is used to display information that is not a field in the record?
Which form element is used to display information that is not a field in the record?
Work notes are for internal conversation with those resolving the task. Additional comments are customer visible comments.
Work notes are for internal conversation with those resolving the task. Additional comments are customer visible comments.
What was introduced to help design forms based on how they appear visually, and is typically where you will configure forms?
What was introduced to help design forms based on how they appear visually, and is typically where you will configure forms?
What provides a quick alternative for things such as dot-walking to select fields from other related tables?
What provides a quick alternative for things such as dot-walking to select fields from other related tables?
What do you need to do before you can use an Application-based trigger in your flow?
What do you need to do before you can use an Application-based trigger in your flow?
A Role is defined as what?
A Role is defined as what?
Which is the primary way to interact with ServiceNow Instance?
Which is the primary way to interact with ServiceNow Instance?
Which of the following workflow types does the Now platform provide?
Which of the following workflow types does the Now platform provide?
“Additional Comments” are visible to all users including customer?
“Additional Comments” are visible to all users including customer?
Activities are the read-only entries made when records are created or upgraded?
Activities are the read-only entries made when records are created or upgraded?
Which of the following is not the way to collaborate with team members of tasks?
Which of the following is not the way to collaborate with team members of tasks?
On Visual Task Board, records do not update when cards are moved, that applies to which type?
On Visual Task Board, records do not update when cards are moved, that applies to which type?
Color schema for the report visualization belongs to?
Color schema for the report visualization belongs to?
A permalink is the best way to share knowledge article with another user?
A permalink is the best way to share knowledge article with another user?
The possible methods of populating the knowledge base with knowledge articles?
The possible methods of populating the knowledge base with knowledge articles?
Catalog Managers can edit and update their assigned catalogs, including its categories and catalog items?
Catalog Managers can edit and update their assigned catalogs, including its categories and catalog items?
What are the two options to define the fulfillment process for a service catalog item?
What are the two options to define the fulfillment process for a service catalog item?
Which one of the following shows correct options visible in the Banner Frame? (Select all that apply)
Which one of the following shows correct options visible in the Banner Frame? (Select all that apply)
What type of field relationship can hold a reference to a record on another table?
What type of field relationship can hold a reference to a record on another table?
The sequence of publishing Knowledge articles is?
The sequence of publishing Knowledge articles is?
Which is not the main section while configuring email notifications?
Which is not the main section while configuring email notifications?
Which icon would you double click to expand and collapse the list of all Applications and Modules?
Which icon would you double click to expand and collapse the list of all Applications and Modules?
Which are the major components of the Service Catalog? (Choose three)
Which are the major components of the Service Catalog? (Choose three)
Which of the following is used to initiate a flow?
Which of the following is used to initiate a flow?
Which of the following is not a Data Visualization Strategy?
Which of the following is not a Data Visualization Strategy?
Which is the sequence to run an Update Set on an instance?
Which is the sequence to run an Update Set on an instance?
In what order should filter elements be specified?
In what order should filter elements be specified?
Which ServiceNow capability allows you to provide knowledge articles via a conversational messaging interface?
Which ServiceNow capability allows you to provide knowledge articles via a conversational messaging interface?
Which technique is used to get information from a series of referenced fields from different tables?
Which technique is used to get information from a series of referenced fields from different tables?
Which statement correctly describes Access Control rule evaluation?
Which statement correctly describes Access Control rule evaluation?
What is the function of user impersonation?
What is the function of user impersonation?
What is the best practice related to using the Default Update Set for moving customizations between instances?
What is the best practice related to using the Default Update Set for moving customizations between instances?
What is a Record Producer?
What is a Record Producer?
Which statement is true about business rules?
Which statement is true about business rules?
What are the steps for applying an update set to an instance?
What are the steps for applying an update set to an instance?
When creating a global custom table named “abc”, what is the table name that is automatically assigned by the platform?
When creating a global custom table named “abc”, what is the table name that is automatically assigned by the platform?
What icon do you use to change the label on a Favorite?
What icon do you use to change the label on a Favorite?
What is generated from the Service Catalog once a user places an order for an item or service?
What is generated from the Service Catalog once a user places an order for an item or service?
What are the different types of Data Sources, which may be imported into ServiceNow? (Choose four)
What are the different types of Data Sources, which may be imported into ServiceNow? (Choose four)
When impersonating a user for testing purposes, what is the best way to return to the instance, logged in with your user account?
When impersonating a user for testing purposes, what is the best way to return to the instance, logged in with your user account?
If a knowledge base has no access details specified, what users are able to read articles in that knowledge base?
If a knowledge base has no access details specified, what users are able to read articles in that knowledge base?
When creating a new notification, what must you define? (Choose three)
When creating a new notification, what must you define? (Choose three)
Which of the following statements describes the purpose of an Order Guide?
Which of the following statements describes the purpose of an Order Guide?
What are the three key tables in an enterprise CMDB? (Choose three)
What are the three key tables in an enterprise CMDB? (Choose three)
Which role can manage multiple knowledge bases?
Which role can manage multiple knowledge bases?
When importing data, what happens to imported rows, if no coalesce field is specified?
When importing data, what happens to imported rows, if no coalesce field is specified?
Which tool is used to have conversations with logged-in users in real-time?
Which tool is used to have conversations with logged-in users in real-time?
Which database provides a logical model of your company infrastructure by identifying, controlling, maintaining, and verifying CIs that exist?
Which database provides a logical model of your company infrastructure by identifying, controlling, maintaining, and verifying CIs that exist?
Tables may have a One to Many relationships. From the Service Catalog, what are examples of tables having one to many relationships? (Choose three)
Tables may have a One to Many relationships. From the Service Catalog, what are examples of tables having one to many relationships? (Choose three)
Which one of the following statements applies to a set of fields when they are coalesced during an import?
Which one of the following statements applies to a set of fields when they are coalesced during an import?
What are the advantages of using Flow Designer? (Choose three)
What are the advantages of using Flow Designer? (Choose three)
Which one of the following statements is a recommendation from ServiceNow about Update Sets?
Which one of the following statements is a recommendation from ServiceNow about Update Sets?
What resource provides a standard and shared set of service-related definitions across ServiceNow products?
What resource provides a standard and shared set of service-related definitions across ServiceNow products?
Buttons, form links, and context menu items are examples of what type of functionality?
Buttons, form links, and context menu items are examples of what type of functionality?
What is the purpose of flagging an article in a knowledge base?
What is the purpose of flagging an article in a knowledge base?
What is a characteristic of importing data into ServiceNow?
What is a characteristic of importing data into ServiceNow?
What is the difference between a UI Policy and Data Policy?
What is the difference between a UI Policy and Data Policy?
Select the three components of a Filter Condition:
Select the three components of a Filter Condition:
Which section of the ServiceNow UI allows you to perform a global search?
Which section of the ServiceNow UI allows you to perform a global search?
What would NOT appear in the Application Navigator if 'service' is typed into the filter field?
What would NOT appear in the Application Navigator if 'service' is typed into the filter field?
Which of the following is used to categorize, flag, and locate records?
Which of the following is used to categorize, flag, and locate records?
How is coalesce used in Import Sets?
How is coalesce used in Import Sets?
What are the benefits of assigning work tasks to a group, rather than to an individual? (Choose four)
What are the benefits of assigning work tasks to a group, rather than to an individual? (Choose four)
Which term refers to application menus and modules which you may want to access quickly and often?
Which term refers to application menus and modules which you may want to access quickly and often?
What is the difference between 'Insert' and 'Insert and stay'?
What is the difference between 'Insert' and 'Insert and stay'?
A Group represents?
A Group represents?
Which of the following statements is true when a new table is created by extending another table?
Which of the following statements is true when a new table is created by extending another table?
What is the recommended way to share a report?
What is the recommended way to share a report?
Which of the following are the ways an end user can leave feedback about an article?
Which of the following are the ways an end user can leave feedback about an article?
In the Now Platform, filter conditions are also referred?
In the Now Platform, filter conditions are also referred?
Which statements are not true?
Which statements are not true?
After finishing your work on High Security Settings, what do you do to return to normal admin security levels?
After finishing your work on High Security Settings, what do you do to return to normal admin security levels?
On a home page, which one of the following page elements accesses Knowledge Base Articles?
On a home page, which one of the following page elements accesses Knowledge Base Articles?
What is the most common role that has access to almost all platform features, functions, and data?
What is the most common role that has access to almost all platform features, functions, and data?
What is the platform name for the User table?
What is the platform name for the User table?
For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?
For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?
Flow Designers can be used for?
Flow Designers can be used for?
What is the best practice related to using the Default Update Set for moving customizations between instances? Service catalog displays?
What is the best practice related to using the Default Update Set for moving customizations between instances? Service catalog displays?
A variable set is a unit of variable which can be shared with catalog items?
A variable set is a unit of variable which can be shared with catalog items?
Service Catalog can be accessed 'All --> Service Catalog --> Self-Service' using the Next Experience Unified Navigation?
Service Catalog can be accessed 'All --> Service Catalog --> Self-Service' using the Next Experience Unified Navigation?
To approve a catalog request, right-click request record in request list and click approve?
To approve a catalog request, right-click request record in request list and click approve?
The sequence field in service catalog displays the catalog item in the ascending order of this value?
The sequence field in service catalog displays the catalog item in the ascending order of this value?
Variable type 'File' should be used to allow uploading an attachment from a question in a catalogue item?
Variable type 'File' should be used to allow uploading an attachment from a question in a catalogue item?
System Administrator navigate 'Edit Items' to edit a catalogue item?
System Administrator navigate 'Edit Items' to edit a catalogue item?
From the end user perspective, Categories and Subcategories is used to manage products and services in the service catalogue organized?
From the end user perspective, Categories and Subcategories is used to manage products and services in the service catalogue organized?
Maintain Items --> Service Catalog --> Catalog Definitions is used to navigate in the Now Platform to see a list of catalog items?
Maintain Items --> Service Catalog --> Catalog Definitions is used to navigate in the Now Platform to see a list of catalog items?
Which one is not the purpose of the service catalog workflow?
Which one is not the purpose of the service catalog workflow?
Which is not the Role related to the Service Catalog application?
Which is not the Role related to the Service Catalog application?
Which one is not the Service Catalog best practice?
Which one is not the Service Catalog best practice?
An Item Producer is a module of Service Catalog to create records from catalog view?
An Item Producer is a module of Service Catalog to create records from catalog view?
Which statement about CMDB Data Manager is incorrect?
Which statement about CMDB Data Manager is incorrect?
In ServiceNow, BSM stands for?
In ServiceNow, BSM stands for?
Business services, 'email' are the example of which kind of entities?
Business services, 'email' are the example of which kind of entities?
Which method is not valid to populate CMDB?
Which method is not valid to populate CMDB?
Configuration Management Database (CMDB) is the database used to store configuration records throughout their session?
Configuration Management Database (CMDB) is the database used to store configuration records throughout their session?
Which of the following factor do not belong to CMDB health dashboard?
Which of the following factor do not belong to CMDB health dashboard?
Common Services Data Model (CSDM) consists of?
Common Services Data Model (CSDM) consists of?
Which of the following cannot be used to create configuration items (CIs) in the CMDB?
Which of the following cannot be used to create configuration items (CIs) in the CMDB?
Configuration Management System is a set of tools and databases used to manage an organization’s configuration data?
Configuration Management System is a set of tools and databases used to manage an organization’s configuration data?
Which two are not the possible data sources for importing data into ServiceNow? (Choose two)
Which two are not the possible data sources for importing data into ServiceNow? (Choose two)
Export Set is used to import data from various data sources and map data into SN tables?
Export Set is used to import data from various data sources and map data into SN tables?
'Can Write' is a database setting on the Application Access section of a Table?
'Can Write' is a database setting on the Application Access section of a Table?
Data Dictionary in ServiceNow is used?
Data Dictionary in ServiceNow is used?
The table(s) that provide Data Dictionary and Relationship Information?
The table(s) that provide Data Dictionary and Relationship Information?
The different Schema relationship types that are supported for tables, which two options are incorrect?
The different Schema relationship types that are supported for tables, which two options are incorrect?
The interface(s) for viewing and manipulating tables is/are?
The interface(s) for viewing and manipulating tables is/are?
Dashboards can contain Widgets, Tabs and Tables?
Dashboards can contain Widgets, Tabs and Tables?
Following field types have a one-to-many relationship, which one is the incorrect?
Following field types have a one-to-many relationship, which one is the incorrect?
The field(s) that cannot be edited from List Editor?
The field(s) that cannot be edited from List Editor?
Which field status indicator is incorrect?
Which field status indicator is incorrect?
Type of elements in ServiceNow, which option is incorrect?
Type of elements in ServiceNow, which option is incorrect?
Customizations is another name for Customer Updates?
Customizations is another name for Customer Updates?
ServiceNow product 'integrationHub' provides the ability to integrate with 3rd party applications without scripting?
ServiceNow product 'integrationHub' provides the ability to integrate with 3rd party applications without scripting?
Two update sets cannot be merged?
Two update sets cannot be merged?
What is not automatically captured in an Update Set?
What is not automatically captured in an Update Set?
Through update set, a group of one or more changes that can be moved from one instance to another altogether?
Through update set, a group of one or more changes that can be moved from one instance to another altogether?
The Schema Map is the Graphical Representation of Relationships between Tables?
The Schema Map is the Graphical Representation of Relationships between Tables?
Both Tables or Tables & Columns modules can be used to create a new table?
Both Tables or Tables & Columns modules can be used to create a new table?
What refers to a computer program running as a service, a physical computer dedicated to running one or more services, or a system running a database?
What refers to a computer program running as a service, a physical computer dedicated to running one or more services, or a system running a database?
Reports can be created from which different places in the platform? (Choose two)
Reports can be created from which different places in the platform? (Choose two)
Which component of a table contains a piece of data for one record?
Which component of a table contains a piece of data for one record?
What are three security modules often used by the System Administrator? (Choose three)
What are three security modules often used by the System Administrator? (Choose three)
What field contains a record’s 32-character unique identifier?
What field contains a record’s 32-character unique identifier?
What information does the System Dictionary contain?
What information does the System Dictionary contain?
What is a quick way to create a report from a list view?
What is a quick way to create a report from a list view?
Which tool is used to define relationships between fields in an import set table and a target table?
Which tool is used to define relationships between fields in an import set table and a target table?
What are the main components of the Form Design interface? (Choose three)
What are the main components of the Form Design interface? (Choose three)
What is the object name for a rule that is specific to the Incident table and the Major Incident field?
What is the object name for a rule that is specific to the Incident table and the Major Incident field?
What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?
What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?
UI Action can prompt that an Incident has been successfully submitted?
UI Action can prompt that an Incident has been successfully submitted?
Table Access Control rules are processed in the following order?
Table Access Control rules are processed in the following order?
What is a schema map?
What is a schema map?
ServiceNow is a single-instance, multiple tenant architecture?
ServiceNow is a single-instance, multiple tenant architecture?
The display sequence is controlled in a Service Catalog Item using which of the following?
The display sequence is controlled in a Service Catalog Item using which of the following?
What ServiceNow feature allows you to include data from a secondary related table on a report?
What ServiceNow feature allows you to include data from a secondary related table on a report?
Study Notes
About ServiceNow Certified System Administrator (CSA)
- CSA certification demonstrates skills in configuring, implementing, and maintaining the ServiceNow system.
- It serves as a prerequisite for advanced ServiceNow courses and certifications.
Exam Prerequisites and Content
- Familiarity with programming languages like JavaScript or C++ is not required.
- Candidates should be able to create applications, manage users and roles, define SLAs, and populate the Configuration Management Database (CMDB).
- Exam consists of multiple-choice questions, true/false statements, and matching questions.
Exam Structure and Format
- Comprises 60 questions to be completed within a 90-minute timeframe.
- Types of questions include multiple choice (single answer), true/false, and matching.
Testing Process
- Candidates register to take the exam either at an Authorized Testing Center or through online-proctored format.
- Results are immediately shown after the exam, but specific scoring details are not provided.
Key Features and Functionalities
- Flow Designer aids in reducing manual scripting and integrates with third-party systems.
- Coalesce fields update existing records during data imports if matches are found.
- ServiceNow’s knowledge base allows flagging articles for feedback and error reporting.
Important Concepts
- The Common Services Data Model (CSDM) provides a framework for service-related definitions and supports true service level reporting.
- UI Policies are distinct from Data Policies; the former affects form interactions while the latter runs for all data entry methods.
- Creating tables by extending existing ones allows the new table to inherit features from the parent, including fields and rules.
Exam Questions and Topics
- Common topics include data import characteristics, UI actions, knowledge base interaction, and feedback mechanisms.
- Candidates may encounter questions about the difference between various functionalities such as "Insert" vs. "Insert and Stay," and application menus.
- Examination includes logical reasoning questions, such as benefits of assigning tasks to groups versus individuals.
Best Practices
- Avoid using the default update set for moving customizations.
- Utilize the recommended sharing methods for reports, such as direct sharing rather than attachments.
- Regularly review the configuration of email notifications and their key components.
Authors and Their Background
- Muhammad Zeeshan Ali and Saqib Javed John are experienced authors in Project Management and Agile methodologies with significant industry experience.
- Both have developed various training materials and books aimed at improving knowledge and practices in management sciences.
Resources for Preparation
- It is advisable to consult multiple resources beyond this book to enhance exam preparation and increase chances of passing.
- The practice exams included are designed to simulate the real exam environment and help manage time effectively during the actual test.### ServiceNow Capabilities
- Virtual Agent: Provides a conversational messaging interface for knowledge articles.
- Agent Assist: Assists agents by providing relevant knowledge during interactions.
Data Manipulation Techniques
- Dot-Walking: Technique to retrieve information from referenced fields across various tables.
- Coalescing: Identifies unique records during data import by matching specified fields.
Access Control Rules
- Evaluate rules through roles; highest permission role is checked first.
- Both row-level and field-level rules must be true for access to be granted.
User Impersonation and Best Practices
- User Impersonation: Allows testing and visibility of different user perspectives.
- Avoid using Default Update Sets for transferring customizations across instances.
Record Producer
- Type of Catalog Item enabling users to create task-based records from the Service Catalog.
Business Rules
- Execute before database actions occur; may include JavaScript code.
Update Set Application Steps
- Process: Retrieve, Preview, Commit.
Custom Table Naming Convention
- Automatically assigned prefix for a global custom table "abc" is u_abc.
Notifications
- Generated when a user orders an item or service from the Service Catalog.
Types of Data Sources
- Common importable formats include XML, CSV, and Excel.
Knowledge Base Access
- If no access details specified, any active user can read articles.
Order Guide Purpose
- Facilitates ordering multiple related items as a single request.
CMDB Key Tables
- Essential tables include cmdb, cmdb_rel_ci, and cmdb_ci.
Knowledge Management Roles
- The role knowledge_admin allows management of multiple knowledge bases.
Data Import Behavior
- Without a specified coalesce field, imported rows are treated as new records.
Real-time Communication Tools
- Connect Chat provides a platform for real-time conversations with users.
CI Logical Model
- The CMDB functions as a key database to manage and verify configuration items.
One-to-Many Relationships
- Example: One request can lead to many requested items.
Global Search
- Performed through the Banner Frame in the ServiceNow UI.
Role Definition
- A role is a collection of permissions that determine user access levels.
Event Generation
- Events can be generated from business rules and workflows.
Column Context Menus
- Provide options related to list configuration and quick reports.
Flow Designer Benefits
- Reduces scripting complexity while allowing easy integration with external systems.
Object Relationships
- Reference relationships include One-to-One, One-to-Many, Many-to-Many, and Many-to-One.
Permissions in Access Control
- Defined based on user roles, conditions, and workspace permissions.
System Dictionary Purpose
- Contains definitions for tables and their fields, helping manage data structure.
Reporting Techniques
- Quick reports can be generated via list views by specific clicks or context menu selections.
Transforming Data Relationships
- Transform Map defines how fields in an import set correlate with target table fields.### Form Design Interface Components
- Key components: Field Layout, Page Header, Form Layout
- Additional components: Field Navigator, Field Picker
Object Naming for Rules
- Naming convention for the Major Incident field in the Incident table: incident.major_incident
Conversational Bot Platform
- The platform facilitating user assistance in obtaining information: Virtual Agent
UI Action Functionality
- UI Action can indicate successful submission of an Incident: True
Order Guide Purpose
- An Order Guide enables ordering of multiple related items in one request
Table Access Control Rules Processing Order
- The correct order: table name, parent table name, any table name (wildcard)
Schema Map Functionality
- A schema map visually represents the database schema, displaying tables and their relationships
ServiceNow Architecture
- ServiceNow operates on a single-instance, multiple-tenant architecture: True
Real-Time User Conversations
- Tool for real-time conversations with logged-in users: Connect Chat
Service Catalog Item Display Sequence
- Controlled by the Sequence field in the Catalog Item form
Reporting from Related Tables
- Feature allowing inclusion of data from secondary tables in reports: Dot Walking
UI Functionalities Examples
- Examples include buttons, form links, and context menu items: UI Action
User Module Visibility
- To check visible modules on the application navigator for a user, impersonate the user
Metric in ServiceNow Reporting
- A metric evaluates the effectiveness of IT service management processes
Service Catalog Workflow Purpose
- Drives complex fulfillment processes and can send notifications to users or groups
Performance Tracking for Sales
- Recommended capabilities for tracking month-end sales performance: Scheduled Reports and Performance Analytics
Creating Business Logic Automation
- Module for creating automation: Process Automation > Flow Designer
Types of Client Scripts
- Supported types include onSubmit, onLoad, onChange, and onSave
Unique Key Fields during Imports
- Fields used as unique keys during imports: Coalesce Fields
Task Time Tracking Feature
- Feature to track time open for tasks: Service Level Agreements
Table Data Organization
- A column is a database field and a record is a row within that table
Knowledge Base Article Flags
- Flagging allows users to provide feedback or report errors about articles
Displaying Records from a Table
- A list displays a set of records from a table
Service Catalog Item Access Specification
- Users' access to a Service Catalog Item is governed by User Criteria
Creating New Service Catalog Items
- Administrators begin creating new items in the Maintain Items module
System Properties Management
- Attributes managed under System Properties > Basic Configuration UI: Browser tab title, Module text color, Base theme, etc.
Import Set Table Definition
- A staging area for imported records is referred to as the Import Set Table
Knowledge Base Access Configuration
- Access settings for knowledge base articles are managed under the Access List tab
Event Log vs. Event Registry
- Event Log contains generated Events; Event Registry is a table of Event definitions
Lifecycle of an Item in ServiceNow
- Described as a task: created, worked on, and eventually closed
Coalesce in Import Sets
- Coalesce allows updates of existing records in a destination Production table
Dictionary Settings Access
- To view dictionary settings for a field, right-click on the field label and select Personalize > Dictionary
Admin User Impersonation Purpose
- Impersonation is primarily for testing and visibility of user experience
Customization Copying in Homepages
- When a user customizes a homepage, the system creates a copy without changing the original
Knowledge Base Management Process
- Manages the document review cycle, involving submission and publishing feedback
Primary Purpose of Impersonate Feature
- Used for testing purposes by acting as a different user
Out-of-the-Box (OOTB) ServiceNow Roles
- Ascending order of OOTB ServiceNow roles: ESS, ITIL, Delegate Admin, Admin
UI Actions Characteristics
- Conditions can be specified for when a UI Action appears on the platform
Attaching Workflows to Requests
- Workflows can be attached manually on the catalog item form or automatically under certain conditions
Commonality of New Records or Groups
- They are included in an update set
Difference Between Save & Insert
- "Save" maintains the current form, while "Insert" saves the record and redirects to the list
Access Control Record Usage Example
- Used to control field editability based on user roles within incident forms
Customizations in Update Sets
- By default, changes related to data, schedules, and homepages are captured in update sets
Purpose of an Update Set
- Groups customizations for movement from development to production environments
Dynamic Mapping in Transform Mapping
- Dynamic mapping of fields can utilize ServiceNow scripting objects and functionality
Industry Term for Web Application Solution Stack
- Computing platform and solution stack supporting web applications: (specific term not provided)
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Description
Test your knowledge and skills for the ServiceNow Certified System Administrator (CSA) certification. This quiz covers essential topics such as application creation, user management, and SLAs. It's ideal for candidates looking to validate their understanding before pursuing advanced ServiceNow courses.
