Podcast
Questions and Answers
Internal failure costs do NOT include:
Internal failure costs do NOT include:
- Retesting reworked products
- Reworking defective products
- Quality planning expenses (correct)
- Scrapping defective products
Total Quality Management (TQM) prioritizes short-term profits over long-term customer satisfaction.
Total Quality Management (TQM) prioritizes short-term profits over long-term customer satisfaction.
False (B)
Which factor of production is most impacted by cutting a company's training staff by 50%?
Which factor of production is most impacted by cutting a company's training staff by 50%?
- Capital
- Entrepreneurship
- Labor (correct)
- Knowledge
The “hidden factory” refers to:
The “hidden factory” refers to:
Process maps are mainly used in quality management to represent organizational hierarchy.
Process maps are mainly used in quality management to represent organizational hierarchy.
Which of the following is categorized as a fixed cost?
Which of the following is categorized as a fixed cost?
In a newly launched quality initiative, a high focus is placed on preventing problems from reaching customers. This corresponds to which phase?
In a newly launched quality initiative, a high focus is placed on preventing problems from reaching customers. This corresponds to which phase?
The ultimate consequence of nonconformance in quality management is:
The ultimate consequence of nonconformance in quality management is:
A company focused on minimizing appraisal costs would most likely invest in:
A company focused on minimizing appraisal costs would most likely invest in:
Which cost category includes the expenses for quality training and capability studies?
Which cost category includes the expenses for quality training and capability studies?
Which term best describes the balance between a product’s availability and its market demand?
Which term best describes the balance between a product’s availability and its market demand?
Benchmarking involves comparing a company's processes and performance metrics to industry best practices.
Benchmarking involves comparing a company's processes and performance metrics to industry best practices.
Which of the following is NOT one of the four types of quality costs?
Which of the following is NOT one of the four types of quality costs?
The cost of poor quality (COPQ) primarily includes:
The cost of poor quality (COPQ) primarily includes:
he five factors of production include:
he five factors of production include:
External failure costs are typically associated with:
External failure costs are typically associated with:
A Control Chart is a statistical tool used to monitor the stability and predictability of processes over time.
A Control Chart is a statistical tool used to monitor the stability and predictability of processes over time.
The Deming Cycle, also known as PDCA, stands for Plan, Do, Check, Act.
The Deming Cycle, also known as PDCA, stands for Plan, Do, Check, Act.
Six Sigma methodology focuses on reducing process variations to improve quality and efficiency.
Six Sigma methodology focuses on reducing process variations to improve quality and efficiency.
When evaluating potential quality improvements, process technicians should emphasize:
When evaluating potential quality improvements, process technicians should emphasize:
Flashcards
Capital of France (example flashcard)
Capital of France (example flashcard)
Paris
