Quality Management Chapter 2: Quality and Global Competitiveness
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Questions and Answers

What do companies find themselves competing against as mentioned in the text?

  • Local and regional companies
  • Companies from throughout the world (correct)
  • Global conglomerates
  • National companies only

    • During tough times, what are often the first functions to go according to the text?

  • Research and development
  • Customer service staff
  • Computer systems
  • Quality initiatives (correct)

    • What was the net outcome of ABC's cost-cutting initiative as per the text?

  • Unhappy customers, disenchanted employees, and a decline in business (correct)
  • Happy customers and increased business
  • Expansion into global markets
  • Improved quality and satisfied employees

    • What costs would disappear if a company improved its performance in key areas as mentioned in the text?

    <p>All of the above</p> Signup and view all the answers

    What principle should be understood when examining the hidden costs as per the text?

    <p>Every activity should be performed properly every time to make costs disappear</p> Signup and view all the answers

    What is the main focus of Chapter Two in the book 'Quality Management for Organizational Excellence'?

    <p>The relationship between quality and competitiveness</p> Signup and view all the answers

    In the context of the lecture notes, what are 'E-neighbors' and 'E-customers' associated with?

    <p>Information and communication technology (ICT)</p> Signup and view all the answers

    What does the term 'management by accounting, antithesis of total quality' refer to?

    <p>Prioritizing financial metrics over quality considerations</p> Signup and view all the answers

    What is the primary focus of the comparison between international competitors discussed in the lecture notes?

    <p>Examining the competitive strengths and weaknesses of U.S. companies</p> Signup and view all the answers

    What is emphasized as a key factor for global competitiveness in the lecture notes?

    <p>Technological advancement</p> Signup and view all the answers

    According to the lecture notes, what has contributed to the competition between Italy and Indonesia?

    <p>Mobility of raw materials and products</p> Signup and view all the answers

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