Podcast
Questions and Answers
What do companies find themselves competing against as mentioned in the text?
What do companies find themselves competing against as mentioned in the text?
- Local and regional companies
- Companies from throughout the world (correct)
- Global conglomerates
- National companies only
During tough times, what are often the first functions to go according to the text?
During tough times, what are often the first functions to go according to the text?
- Research and development
- Customer service staff
- Computer systems
- Quality initiatives (correct)
What was the net outcome of ABC's cost-cutting initiative as per the text?
What was the net outcome of ABC's cost-cutting initiative as per the text?
- Unhappy customers, disenchanted employees, and a decline in business (correct)
- Happy customers and increased business
- Expansion into global markets
- Improved quality and satisfied employees
What costs would disappear if a company improved its performance in key areas as mentioned in the text?
What costs would disappear if a company improved its performance in key areas as mentioned in the text?
What principle should be understood when examining the hidden costs as per the text?
What principle should be understood when examining the hidden costs as per the text?
What is the main focus of Chapter Two in the book 'Quality Management for Organizational Excellence'?
What is the main focus of Chapter Two in the book 'Quality Management for Organizational Excellence'?
In the context of the lecture notes, what are 'E-neighbors' and 'E-customers' associated with?
In the context of the lecture notes, what are 'E-neighbors' and 'E-customers' associated with?
What does the term 'management by accounting, antithesis of total quality' refer to?
What does the term 'management by accounting, antithesis of total quality' refer to?
What is the primary focus of the comparison between international competitors discussed in the lecture notes?
What is the primary focus of the comparison between international competitors discussed in the lecture notes?
What is emphasized as a key factor for global competitiveness in the lecture notes?
What is emphasized as a key factor for global competitiveness in the lecture notes?
According to the lecture notes, what has contributed to the competition between Italy and Indonesia?
According to the lecture notes, what has contributed to the competition between Italy and Indonesia?
