11 Questions
What do companies find themselves competing against as mentioned in the text?
Companies from throughout the world
During tough times, what are often the first functions to go according to the text?
Quality initiatives
What was the net outcome of ABC's cost-cutting initiative as per the text?
Unhappy customers, disenchanted employees, and a decline in business
What costs would disappear if a company improved its performance in key areas as mentioned in the text?
All of the above
What principle should be understood when examining the hidden costs as per the text?
Every activity should be performed properly every time to make costs disappear
What is the main focus of Chapter Two in the book 'Quality Management for Organizational Excellence'?
The relationship between quality and competitiveness
In the context of the lecture notes, what are 'E-neighbors' and 'E-customers' associated with?
Information and communication technology (ICT)
What does the term 'management by accounting, antithesis of total quality' refer to?
Prioritizing financial metrics over quality considerations
What is the primary focus of the comparison between international competitors discussed in the lecture notes?
Examining the competitive strengths and weaknesses of U.S. companies
What is emphasized as a key factor for global competitiveness in the lecture notes?
Technological advancement
According to the lecture notes, what has contributed to the competition between Italy and Indonesia?
Mobility of raw materials and products
Learn about the major topics covered in Chapter Two of the book 'Quality Management for Organizational Excellence' by Dr. David L. Goetsch and Stanley Davis. This lecture/presentation notes cover the relationship between quality and competitiveness, cost of poor quality, factors inhibiting competitiveness, and more.
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