Website Design and Project Management
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Questions and Answers

The design department is primarily responsible for developing the functionality of the website for a client.

False (B)

The project manager acts as a liaison between the client and the design department.

True (A)

The support department handles technical issues related to the client's website, such as domain registration and hosting.

True (A)

Experienced designers are capable of handling projects with a broader scope and more complex functionality compared to students.

<p>True (A)</p> Signup and view all the answers

The development department focuses on creating visual elements and website design.

<p>False (B)</p> Signup and view all the answers

The sales department is responsible for securing new clients and initiating the project process.

<p>True (A)</p> Signup and view all the answers

The project manager is responsible for delegating tasks to students in the design department.

<p>True (A)</p> Signup and view all the answers

The support department exclusively focuses on external customer issues and does not play a role in internal processes.

<p>False (B)</p> Signup and view all the answers

The website design service includes writing and editing website text.

<p>False (B)</p> Signup and view all the answers

The online store service is built on a platform called "WooCommerce".

<p>True (A)</p> Signup and view all the answers

The website design service allows for a maximum of 15 social media links to be added.

<p>False (B)</p> Signup and view all the answers

The website design service includes creating a maximum of 12 unique subpages, excluding the home page.

<p>True (A)</p> Signup and view all the answers

The contact form can include a maximum of 10 text fields for information such as name, phone number, and email address, but cannot include fields for subject or message content.

<p>False (B)</p> Signup and view all the answers

A customer may be charged for work that exceeds the project limits.

<p>True (A)</p> Signup and view all the answers

A customer is charged for any plugins they request.

<p>False (B)</p> Signup and view all the answers

Web corrections take $7$-$14$ working days.

<p>True (A)</p> Signup and view all the answers

A deadline of $30$ working days can never change.

<p>False (B)</p> Signup and view all the answers

A project manager has the ability to influence the upsales goals.

<p>False (B)</p> Signup and view all the answers

The Master sheet is only used for customers who are not currently active.

<p>False (B)</p> Signup and view all the answers

The content only mentions upsales before and after the project is closed.

<p>False (B)</p> Signup and view all the answers

Internal SEO is considered a free service for all customers.

<p>False (B)</p> Signup and view all the answers

The article talks about the necessity for an online store website owner to have an e-shop invoice function.

<p>True (A)</p> Signup and view all the answers

Extra services can be offered for a flat fee based on a fixed price table.

<p>False (B)</p> Signup and view all the answers

Internal SEO includes optimizing the website's content for search engines, but overlooks elements such as image optimization and HTML tags.

<p>False (B)</p> Signup and view all the answers

The article advocates for using Google Analytics to track website visitors, but does not address its usefulness in understanding user sentiment.

<p>False (B)</p> Signup and view all the answers

The article suggests integration of social media feeds into the website can boost brand awareness and customer engagement.

<p>True (A)</p> Signup and view all the answers

Promotion pop-ups, according to the article, are a useful tool to catch the user's attention, but are not effective at promoting short-term offers and announcements.

<p>False (B)</p> Signup and view all the answers

The article discusses the benefit of internal SEO for boosting organic traffic and search engine ranking.

<p>True (A)</p> Signup and view all the answers

The project manager is responsible for sending renewal emails to clients.

<p>True (A)</p> Signup and view all the answers

Internal SEO can improve a website's authority, expertise, and trust, according to the article.

<p>True (A)</p> Signup and view all the answers

A client's website will automatically be terminated if they fail to pay their hosting invoice by the specified deadline.

<p>True (A)</p> Signup and view all the answers

The renewal email template includes a direct link for clients to log into their Getspace account and pay the invoice.

<p>True (A)</p> Signup and view all the answers

The process involves contacting clients via phone call before resorting to sending renewal emails.

<p>False (B)</p> Signup and view all the answers

The provided email template for unpaid hosting fees includes a reminder that clients risk losing all data on their website if they fail to pay the invoice.

<p>True (A)</p> Signup and view all the answers

The renewal email template for both hosting and domain fees informs clients that the domain name will be terminated if the invoice is not paid.

<p>True (A)</p> Signup and view all the answers

The instructions indicate that the project managers can use a different email address to contact clients than the one used for regular communication.

<p>False (B)</p> Signup and view all the answers

Project managers are required to send reminder emails about hosting fees and domain renewals at the beginning of each month.

<p>True (A)</p> Signup and view all the answers

If a client wants to cancel their hosting plan, it's necessary to mark them as inactive in our table.

<p>True (A)</p> Signup and view all the answers

The STAR plan is available for a total of 3 years.

<p>True (A)</p> Signup and view all the answers

The price of the STAR plan remains the same throughout its duration, regardless of the chosen payment term.

<p>False (B)</p> Signup and view all the answers

Clients can opt for automatic payments for hosting plans using alternative payment gateways like Stripe.

<p>False (B)</p> Signup and view all the answers

Downgrading hosting plans always requires an initial consultation with the support team.

<p>True (A)</p> Signup and view all the answers

For a 2-year STAR plan, the total price is $173 EUR, including VAT and installation fee.

<p>False (B)</p> Signup and view all the answers

Clients are responsible for paying VAT, which is added to the total price of all plans.

<p>True (A)</p> Signup and view all the answers

If a client chooses to cancel their hosting plan, they might risk losing some of their website data.

<p>True (A)</p> Signup and view all the answers

The document specifies that the maximum duration of the hosting plan is 3 years.

<p>False (B)</p> Signup and view all the answers

If the client is planning to cancel their plan, the support team will reach out to them for confirmation.

<p>False (B)</p> Signup and view all the answers

Flashcards

Project Manager

Connects the customer and internal processes to ensure project smoothness.

Welcoming Letter

The first communication sent to new clients after a deal is made.

Design Department

Responsible for developing, repairing, and resolving project-related design issues.

Student Designers

Beginners who work on real projects under guidance.

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Experienced Designers

Veterans who handle larger projects with more complexity.

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Developers Department

Handles programming tasks and ensures functionality meets client needs.

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Support Department

Solves problems related to hosting services and customer issues.

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Project Information Forms (PIF)

Documentation that includes all necessary information from the client for project initiation.

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WordPress Installation

The process of setting up WordPress on a web server.

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Responsive Website

A website that adjusts its layout based on the device used to view it.

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Subpages Creation

The process of creating additional pages under a main website page.

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Contact Form Features

Includes up to 10 fields for user information like name and email on the website.

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Online Store with WooCommerce

A service to create a complete online shopping platform using WooCommerce.

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Extra services

Services provided beyond the initial project scope, such as additional content or features.

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Internal SEO

Optimizing web pages to improve search engine rankings and organic traffic.

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Google Analytics

A tool for tracking and analyzing web traffic to understand user behavior.

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Social media feed integration

Connecting social media content to your website for updated engagement.

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Promotion pop-ups

Notifications to inform users about promotions or updates directly on the site.

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E-shop Invoice

Automated function sending purchase invoices to customers via email.

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Hourly rate calculation

Pricing based on the amount of time spent on additional services or fixes.

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Upsells

Additional offers made to clients to enhance their purchase experience.

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Deadline Changes

Deadlines may vary due to project scope and circumstances, but contract terms remain fixed.

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Project Completion Deadline

Projects are typically stated to be completed within a specified period, e.g., 30 working days.

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Customer Notification on Delays

Customers must be informed of any delays before the original deadline.

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Master Sheet Purpose

A master sheet tracks all customer interactions and project statuses for easy reference.

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Color-Coded Statuses

Using colors in the master sheet helps quickly identify project statuses like 'done' or 'new project'.

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Upselling Importance

Upselling involves offering additional services or functionality to meet sales goals each month.

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First Round of Upsales

Occurs after receiving the Project Information Form, assessing if any parts exceed project limits.

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Post-Project Upsales

Offering additional functionalities after project completion to enhance customer experience.

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Responsible PM

The project manager who is assigned to a specific client.

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Client Sharing

Distributing clients among project managers when no one is assigned.

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Reminder Email for Hosting

Email sent to remind clients of unpaid hosting invoices.

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Expiration Notification

Informing a client about the end date of service or payments.

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Invoice Payment Request

A request for clients to pay outstanding invoices for services.

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Getspace Account Login

The portal clients use to pay invoices and manage their services.

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Hosting Termination Warning

Alert that failure to pay invoices may lead to service cancellation.

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Domain Renewal Notice

Notification regarding the renewal of the client's domain name.

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Unpaid Invoice

An invoice that has not been settled by the due date.

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Hosting Termination

The end of hosting services due to non-payment.

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Automatic Payment Cancellation

The process to stop automatic payments for a service.

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Downgrade Hosting Plan

Switching to a less expensive hosting package.

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Support Team Notification

Informing the support team about customer cancellations.

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SSD Hosting Plan

A cheaper hosting option using SSD technology.

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Invoice Payment Deadline

The last day to pay an invoice before consequences occur.

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Proof of Payment

Evidence that payment has been made for services rendered.

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Study Notes

About the Project

  • WAcademy is a project partnered with Getspace for web hosting.
  • The project trains young people in website development and WordPress.
  • Offices are in EU countries (Ireland, Lithuania, Poland, Romania).
  • Students are from around the world.
  • The project provides informational websites or online stores for free.
  • Students can be small businesses, freelancers or entrepreneurs.
  • Participants are given 30 days to build a website.
  • Project managers guide participants in the process.
  • Participants are only responsible for the domain and WordPress hosting.
  • Participants must get hosting via a partner (Getspace) for at least a year.
  • Existing websites are not edited.
  • Only WordPress websites are created.
  • Websites can be informational or online shops.

Company Hierarchy

  • Offices are in multiple countries catering to diverse markets.
  • Identical departmental structure across all locations.
  • Sales department handles Getspace hosting services.
  • They communicate potential customers.

Project Management Process

  • Sales department receives leads and sends deals to project management.
  • Project management ensures projects are on time and within budget.
  • Project managers connect customers with internal processes.
  • New deals result in new clients.
  • A welcome letter and master sheet are created for new clients.
  • Design department develops, repairs and resolves project issues.
  • Students in the design department work on projects and gain experience.
  • Experienced designers handle larger projects (scope and functionality).
  • Developers handle programming and functionality outside project limits.
  • Support department handles hosting, domain, and inbox issues, and customer support.
  • Developers must work above project limits when dealing with solutions for customer needs.

Tools Used

  • Bitrix24: A collaborative workspace for tasks, CRM, project management.
  • WHMCS: A billing and automation platform for web hosts and domains for managing customers and their services.
  • Webmail: Email communication used for project processes, summary letters, and confirmations.
  • SupportPanel: For tracking support team and customer communication.
  • Reports: Used to track project results.
  • Other tools: Specific tools like the reporting software are used.

Project Limits (Websites)

  • Websites have WordPress CMS.
  • Website creation includes features like installation, configuration, elegant and responsive design conforming to global trends, subpages(up to 12), unique home page, unique templates for subpages, including contact subpages.
  • Other features include creating a unique gallery subpage, placing information on subpages(up to 12 A4 pages of text and up to 10 multimedia files), logo placement and favicon.
  • Including Google maps, adding links to social pages, contact forms (up to 10 fields), website hosting on participant domain.

Project Limits (Online Stores)

  • The creation of online stores is built using WooCommerce.
  • Creation of fully functional, elegant, and responsive online stores, respecting global design trends.
  • The design of online stores includes creating up to 12 informational pages, a unique title page, unique inside pages, and a unique contact page, unique gallery page.

Workflow Tracking

  • Deadlines and scope of projects mentioned.
  • Website versions/fixes and review process.
  • Upselling opportunities.
  • Project completion and additional services (SEO optimization).
  • 30 working days project completion date.
  • 7-14 working days for fixes and corrections.

Upselling Process

  • Different stages of identifying and pursuing upselling opportunities for clients.
  • Opportunities are based on the needs of the client.
  • Possible upsells include extra plugins, services, extra pages, media files ,additional language or live chat implementation, and website maintenance.
  • Upselling prices are documented in a table.

Other Information

  • Information is needed from the client for the project.
  • Website testing on desktop and mobile phones.
  • Hosting periods with VAT and one-time installation fees listed by types of plans.
  • Invoices are automatically created for e-businesses when purchases are made via website products.

Customer Support

  • Contact information for support, including emails.
  • Explaining the procedures for client payment, if not paid, the website or domain name will be terminated.
  • Project management emails include: email reminder templates and instructions.

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Description

This quiz explores the roles and responsibilities of various departments involved in website design projects, including design, development, sales, and support. It also highlights the project manager's role in managing teams and client relationships. Test your knowledge of how these components work together to create and maintain effective websites.

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