Podcast
Questions and Answers
Which of the following is a benefit of fast zoning for our customers and our associates? (Select all that apply)
Which of the following is a benefit of fast zoning for our customers and our associates? (Select all that apply)
- Increased sales
- Improved organization
- All the answers are correct (correct)
- Faster service
How do we provide every day low price to our customers?
How do we provide every day low price to our customers?
By doing our part to maintain every day low cost
Which of the following can contribute to increased shrink? (Select all that apply)
Which of the following can contribute to increased shrink? (Select all that apply)
- Customer theft
- Employee theft
- Price changes
- Forgetting to check on BOB and LISA (correct)
Which of the following means being aware of your surroundings and what customers are doing?
Which of the following means being aware of your surroundings and what customers are doing?
What is the proper order for effective communication?
What is the proper order for effective communication?
Whenever a rollback topper is on an item, which of the following must also be present?
Whenever a rollback topper is on an item, which of the following must also be present?
Which of the following is the second step of communication?
Which of the following is the second step of communication?
The possible result of mislabeled merchandise is decreased shrink.
The possible result of mislabeled merchandise is decreased shrink.
Items at what level have the greatest chance to sell?
Items at what level have the greatest chance to sell?
What is the recommended selling approach?
What is the recommended selling approach?
Ensuring everything on the shelf is in the right location is an example of?
Ensuring everything on the shelf is in the right location is an example of?
What should you do if your supervisor assigned a number of tasks for you to complete but you're not sure if you have time to complete them?
What should you do if your supervisor assigned a number of tasks for you to complete but you're not sure if you have time to complete them?
The item number on the case needs to match the item number on the ________?
The item number on the case needs to match the item number on the ________?
What is the most common request that a customer needs help with?
What is the most common request that a customer needs help with?
Which of the following is not influenced by modular integrity?
Which of the following is not influenced by modular integrity?
We need to make sure to match the _____ to the aisle and the section location?
We need to make sure to match the _____ to the aisle and the section location?
What makes a customer's shopping experience seamless?
What makes a customer's shopping experience seamless?
Which of the following strategies grabs the customer’s attention while shopping and uses spacing to help sell products?
Which of the following strategies grabs the customer’s attention while shopping and uses spacing to help sell products?
Who is responsible for providing customers a clean, fast, and friendly shopping experience?
Who is responsible for providing customers a clean, fast, and friendly shopping experience?
Approximately what percentage of shrink is caused by theft?
Approximately what percentage of shrink is caused by theft?
What is the purpose of the associates in critical needs trust?
What is the purpose of the associates in critical needs trust?
How should you use the zoning tool?
How should you use the zoning tool?
The aisle locator signs should match the aisle location on the ____?
The aisle locator signs should match the aisle location on the ____?
Which of the following is an example of owning your store’s safety?
Which of the following is an example of owning your store’s safety?
Which locator sign do we determine where products go in the aisle?
Which locator sign do we determine where products go in the aisle?
Study Notes
Benefits of Fast Zoning
- Enhances customer and associate experience through quick organization and accessibility.
Everyday Low Pricing
- Achieved by maintaining consistent low costs across products.
Shrink Prevention
- Increased shrink is linked to neglecting BOB and LISA check-ins.
Situational Awareness
- "Working with eyes up" involves being aware of surroundings and customer actions.
Effective Communication
- Follow the sequence: Listen, Think, Speak for clear interactions.
Rollback Promotion Requirements
- A rollback topper must always be accompanied by a WAS card to indicate the previous price.
Communication Steps
- The second step in communication is to Think before responding.
Mislabeling Consequences
- Mislabeled merchandise can lead to a decrease in shrinkage issues.
Optimal Product Placement
- Items displayed at eye level are more likely to attract sales.
Recommended Selling Approach
- Act as a Trusted Advisor to foster strong customer relationships.
Shelf Organization
- Maintaining proper modular integrity ensures products are correctly located on shelves.
Task Management with Supervisors
- If uncertain about task prioritization, consult your supervisor for guidance.
Item Number Matching
- The item number on a case must correspond with the item number on the shelf.
Common Customer Requests
- The most frequent request from customers is assistance in locating items.
Modular Integrity Influences
- Unloading trucks is not affected by modular integrity practices.
Location Matching
- Ensure that item numbers align with their respective aisle and section placements.
Seamless Shopping Experience
- A seamless shopping experience allows customers to shop at their convenience.
Customer Attention Strategies
- The placement strategy involves using spacing to effectively position and sell products.
Associate Responsibility
- Every Walmart associate shares the responsibility for maintaining a clean, fast, and friendly shopping environment.
Theft Impact on Shrink
- Approximately 30% of overall shrinkage is attributed to theft.
Critical Needs Trust Purpose
- This initiative provides grants to U.S. associates facing unexpected hardships.
Zoning Tool Usage
- Utilize the zoning tool to pull products forward for better visibility and accessibility.
Aisle Locator Consistency
- Aisle locator signs need to match the labels to ensure accurate navigation.
Safety Ownership
- Removing hazards, such as unattended ladders, reflects a commitment to store safety.
Product Placement Determination
- Item numbers are used to identify and locate products within aisles.
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Description
Test your knowledge with these flashcards focused on Walmart's pathways program. Each question covers essential benefits, pricing strategies, and loss prevention tactics relevant to Walmart associates and customers. Perfect for preparing for graduation or enhancing your understanding of company operations.
