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Walmart OGP Metrics Flashcards

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Questions and Answers

What is the FTPR (first time pick rate) goal?

96%

99%

95%

92% (correct)

What is the definition of FTPR?

Percentage of ordered items correctly picked the first time they appear in picks (including substitutions)

What is the Pre Sub goal?

92%

99%

90%

95% (correct)

What is the definition of Pre Sub?

Percentage of original items that are picked before they are substituted Signup and view all the answers

What is the Post Sub goal?

99% Signup and view all the answers

What is the definition of Post Sub?

Percentage of items that are substituted during pick walks and in exceptions Signup and view all the answers

What is the OTP (on time pick) goal?

95% Signup and view all the answers

What is the definition of OTP?

Percentage of picks that are picked before their due time Signup and view all the answers

What is the CSAT goal?

95% Signup and view all the answers

What is the definition of CSAT?

Percentage of customer satisfaction gained through surveys Signup and view all the answers

What is the Wait time goal?

Less than 5 minutes Signup and view all the answers

What is the definition of Wait time?

The amount of time it takes to dispense an order from the moment it's checked in to the moment it's dispensed to the customer Signup and view all the answers

What is the On time delivery goal?

96% Signup and view all the answers

What is the definition of On time delivery?

Percentage of orders that are delivered within an hour time slot by the delivery driver Signup and view all the answers

What is the Pick rate goal?

95 Signup and view all the answers

What is the definition of Pick rate?

How many items that are picked per hour Signup and view all the answers

Study Notes

OGP Metrics Overview

FTPR (First Time Pick Rate) goal is set at 92%, measuring accuracy in picking ordered items on first attempt, including substitutions.
Pre Sub goal of 95% indicates the desired accuracy of original items picked before any substitutions are made.
Post Sub goal stands at 99%, reflecting the accuracy of items substituted during picking.

Delivery and Satisfaction Metrics

OTP (On Time Pick) goal aims for 95%, ensuring items are picked before their scheduled due time.
CSAT (Customer Satisfaction) target is 95%, evaluated through customer feedback surveys.
Wait time should be under 5 minutes from check-in to order dispensation, enhancing customer experience.

Delivery Timeliness

On Time Delivery goal is 96%, measuring the percentage of orders delivered within the specified hour slot by the delivery driver.
Pick rate goal of 95 pertains to the quantity of items successfully picked per hour, ensuring efficient operation.

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Description

This quiz contains essential flashcards covering key metrics for Walmart's Online Grocery Pickup (OGP) services. Focus on learning important definitions and goals such as FTPR and Pre Sub to enhance your understanding of OGP performance metrics.