Podcast
Questions and Answers
What is the FTPR (first time pick rate) goal?
What is the FTPR (first time pick rate) goal?
- 96%
- 99%
- 95%
- 92% (correct)
What is the definition of FTPR?
What is the definition of FTPR?
Percentage of ordered items correctly picked the first time they appear in picks (including substitutions)
What is the Pre Sub goal?
What is the Pre Sub goal?
- 92%
- 99%
- 90%
- 95% (correct)
What is the definition of Pre Sub?
What is the definition of Pre Sub?
What is the Post Sub goal?
What is the Post Sub goal?
What is the definition of Post Sub?
What is the definition of Post Sub?
What is the OTP (on time pick) goal?
What is the OTP (on time pick) goal?
What is the definition of OTP?
What is the definition of OTP?
What is the CSAT goal?
What is the CSAT goal?
What is the definition of CSAT?
What is the definition of CSAT?
What is the Wait time goal?
What is the Wait time goal?
What is the definition of Wait time?
What is the definition of Wait time?
What is the On time delivery goal?
What is the On time delivery goal?
What is the definition of On time delivery?
What is the definition of On time delivery?
What is the Pick rate goal?
What is the Pick rate goal?
What is the definition of Pick rate?
What is the definition of Pick rate?
Flashcards
FTPR goal
FTPR goal
92%
FTPR definition
FTPR definition
Percentage of ordered items correctly picked the first time (including substitutions).
Pre Sub goal
Pre Sub goal
95%
Pre Sub definition
Pre Sub definition
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Post Sub goal
Post Sub goal
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Post Sub definition
Post Sub definition
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OTP goal
OTP goal
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OTP definition
OTP definition
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CSAT goal
CSAT goal
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CSAT definition
CSAT definition
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Wait time goal
Wait time goal
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Wait time definition
Wait time definition
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On time delivery goal
On time delivery goal
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On time delivery definition
On time delivery definition
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Pick rate goal
Pick rate goal
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Pick rate definition
Pick rate definition
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Study Notes
OGP Metrics Overview
- FTPR (First Time Pick Rate) goal is set at 92%, measuring accuracy in picking ordered items on first attempt, including substitutions.
- Pre Sub goal of 95% indicates the desired accuracy of original items picked before any substitutions are made.
- Post Sub goal stands at 99%, reflecting the accuracy of items substituted during picking.
Delivery and Satisfaction Metrics
- OTP (On Time Pick) goal aims for 95%, ensuring items are picked before their scheduled due time.
- CSAT (Customer Satisfaction) target is 95%, evaluated through customer feedback surveys.
- Wait time should be under 5 minutes from check-in to order dispensation, enhancing customer experience.
Delivery Timeliness
- On Time Delivery goal is 96%, measuring the percentage of orders delivered within the specified hour slot by the delivery driver.
- Pick rate goal of 95 pertains to the quantity of items successfully picked per hour, ensuring efficient operation.
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