Walmart Assessment Flashcards 2020-2021

Questions and Answers

What should you most likely do when a coworker urgently asks for your help while you are working to finish your assigned task?

Ignore the coworker and continue working.

Stop working on your task and help your coworker. (correct)

Ask your supervisor for assistance.

Explain you can't help because you have to finish your task.

What is the most appropriate response when a customer tries to use a coupon that is only valid for full-priced items?

Apologize for the confusion and explain the coupon's limitations. (correct)

Ignore the customer and proceed with the next transaction.

Tell the customer they cannot use the coupon.

Find your supervisor to approve the discount.

When one team member is not pulling their share and productivity is slow, what is the most effective strategy?

Ignore the situation and focus on your work.

Ask the coworker if they need help. (correct)

Speak to the supervisor immediately.

Tell them to work faster.

If a customer is looking for a brand of cold medicine that is not in sight, what is the best response?

Explain where the medicine is and offer to help them find it. Signup and view all the answers

When a new coworker is not as productive as others, what should you do?

Give them tips to improve efficiency. Signup and view all the answers

During a busy time, if a loyal customer wants to chat while another customer needs help, how should you respond?

Apologize to the loyal customer and attend to the other customer. Signup and view all the answers

If a coworker did not clean his work area, what is the most responsible action to take?

Inform him about the dangers of not cleaning. Signup and view all the answers

When your new team is working hard but struggling to keep pace, what should you do?

Allow them time to practice and learn. Signup and view all the answers

Study Notes

Customer Interaction and Support

Prioritize assisting coworkers, balancing personal tasks with teamwork when approached for help.
Resolve customer confusion regarding coupon limitations by clearly explaining policies without escalating issues unnecessarily.
Offer constructive support to coworkers struggling with performance, fostering a team-oriented environment.

Productivity and Team Dynamics

Address productivity challenges by directly engaging with team members to offer help and improve overall performance.
Monitor team morale and maintain an open line of communication when a member's performance impacts the group.
Suggested actions include assisting inexperienced team members and reinforcing performance expectations to encourage accountability.

Customer Service Skills

Provide proactive assistance to customers by guiding them to products and offering additional support, ensuring customer satisfaction.
Balance customer engagement during busy times by politely redirecting attention to other customers in need of assistance.

Workplace Accountability

Uphold cleanliness and safety standards by addressing issues with coworkers directly, emphasizing the importance of maintaining a safe work environment.
Approach discussions about team performance or individual struggles with a focus on improvement rather than blame.

General Best Practices

Foster a collaborative team culture by sharing knowledge and techniques with less experienced coworkers.
Maintain positive customer relationships by addressing their needs promptly and with empathy.

Description

Test your knowledge with these flashcards designed for the Walmart Assessment from 2020-2021. Each card presents a scenario that evaluates your decision-making skills and customer service understanding in a retail environment. Whether you're preparing for the assessment or just brushing up on your skills, these flashcards are a great resource.