Walmart Pathways Flashcards

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Questions and Answers

Which of the following is a benefit of fast zoning for our customers and our associates?

Improved customer experience

Increased sales

All of the listed answers are correct (correct)

Faster checkout process

How do we provide Every Day Low Price (EDLP) to our customers?

By ensuring we do our part to maintain Every Day Low Cost (EDLC)

Which of the following can contribute to increased shrink?

Forgetting to check on BOB and LISA (correct)

Using barcode scanners

Lack of training

Overstocking items

What does working with 'eyes up' mean?

Being aware of your surroundings and what customers are doing Signup and view all the answers

What is the proper order for effective communication?

Listen, think, then speak Signup and view all the answers

What must also be present whenever a Rollback topper is on an item?

Was card Signup and view all the answers

Which of the following is the second step of communication?

Think Signup and view all the answers

What is a possible result of reporting mislabeled merchandise?

Decreased shrink Signup and view all the answers

At what level do items have the greatest chance to sell?

Eye level Signup and view all the answers

What is the recommended selling approach?

Trusted Advisor Signup and view all the answers

What does ensuring that everything on the shelf is in the right location exemplify?

Modular integrity Signup and view all the answers

What should you do if your supervisor assigned multiple tasks and you're unsure of your time?

Ask your supervisor which tasks you should do first Signup and view all the answers

The item number on the case needs to match the item number on the _____

Shelf Signup and view all the answers

What is the most common request that a customer needs help with?

Locating an item Signup and view all the answers

Which of the following is NOT influenced by modular integrity?

Unloading trucks Signup and view all the answers

We need to make sure to match the _____ to the aisle and section location.

Item number Signup and view all the answers

Who is responsible for giving our customers a clean, fast, and friendly experience?

Every Walmart Associate Signup and view all the answers

Approximately what percentage of shrink is caused by theft?

30 Signup and view all the answers

What makes a customer's shopping experience seamless?

Being able to shop when and where they want Signup and view all the answers

Which of the following strategies grabs the customer's attention while shopping?

Placement Strategy Signup and view all the answers

What is the purpose of the Associates in Critical Need Trust (ACNT)?

Offers grants to US associates facing hardships as a result of an unexpected crisis Signup and view all the answers

How should you use the zoning tool?

Pull product to the front of the shelf Signup and view all the answers

The aisle locator signs should match the aisle location on the _____

Label Signup and view all the answers

Which of the following is an example of owning your store's safety?

Removing an unattended ladder Signup and view all the answers

What locator sign do we use to determine where the product goes in the aisle?

Item number Signup and view all the answers

Study Notes

Benefits and Operations

Fast zoning benefits both customers and associates by enhancing efficiency.
Every Day Low Price (EDLP) is achieved by maintaining Every Day Low Cost (EDLC), ensuring competitive pricing.
Forgetting to check on BOB (Back on the Bay) and LISA (Loss Inventory Solutions Apparatus) can increase shrink (inventory loss).

Communication Skills

Effective communication follows the order of listening, thinking, and then speaking.
"Working with eyes up" encourages awareness of surroundings and customer behavior.

Merchandise Management

Rollback items must display a "Was" card, indicating previous pricing.
Mislabeled merchandise can be reported to reduce shrink.
Modular integrity refers to maintaining shelf organization, ensuring all items are correctly placed.

Selling Techniques

Eye-level shelf placement increases the likelihood of product sales.
The recommended selling approach is to act as a Trusted Advisor, fostering customer trust.

Task Management

Seek guidance from supervisors on prioritizing tasks when faced with time constraints.

Customer Assistance

The most common customer request is help in locating an item.
A seamless shopping experience allows customers to shop at their convenience, enhancing satisfaction.

Theft and Safety

Approximately 30% of shrink is attributed to theft, highlighting the importance of loss prevention.
Every Walmart associate is responsible for providing a clean, fast, and friendly shopping environment.
Examples of taking ownership of store safety include removing unattended ladders.

Store Organization

Item numbers on cases must match those on the shelf and labels to ensure accurate inventory tracking.
The zoning tool is used to pull products forward on shelves, promoting accessibility.
Aisle locator signs should align with the physical aisle locations they represent.

Community Support

The Associates in Critical Need Trust (ACNT) provides grants to U.S. associates facing hardships from unexpected crises.

Marketing Strategies

Placement Strategy focuses on effectively using spacing and positioning to grab customer attention and boost product sales.

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Description

These flashcards cover key concepts from the Walmart Pathways training program. Test your knowledge on benefits, pricing strategies, and loss prevention. Perfect for associates looking to enhance their understanding of Walmart's operational principles.