Questions and Answers
What would you be most likely to do if a customer/member tries to use a coupon that is only good for full-priced items on an item that is on sale?
What would you be least likely to do if your shift's productivity is slow because one person is not pulling his share?
If a customer/member asks about a new mobile phone that is out of stock, what would you be most likely to do?
If a coworker did not clean his work area and it could cause an accident, what would you be most likely to do?
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What would you be least likely to do if your new team is less experienced?
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A customer/member owes $11.02 and pays $100.00 in cash. The change due is $_____ using the smallest number of bills and coins possible.
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A customer/member owes $10.51 and pays $50.00 in cash. The change due is $_____ using the smallest number of bills and coins possible.
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What is the term for enjoying competition?
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What kind of work environment do I work best in?
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It is best to tell the complete and honest truth, even if it hurts someone's feelings.
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What is the general expectation of coworkers helping each other?
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What should a manager do if one of their associates is late for work?
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Study Notes
Customer Service Scenarios
- Coupons are only valid for full-priced items; customers using them on sale items may cause confusion.
- Addressing team productivity issues: communication with the team member can help improve performance, but recognizing bad days fosters a supportive environment.
- Discussing out-of-stock items with customers: offering alternatives maintains customer satisfaction.
- Importance of workplace cleanliness: addressing issues with coworkers promotes safety and accountability.
Team Dynamics and Performance
- Transitioning to a new team requires reinforcing performance expectations.
- When working with experienced colleagues, sharing efficient methods can enhance teamwork.
- Balancing deadlines with coworker support is crucial; prioritizing tasks ensures efficiency.
- Handling unproductive team members requires constructive feedback while allowing them time to improve.
Change and Money Management
- Return policy adherence is vital for business profits; exceptions should be made with caution.
- Monitoring an associate's performance and providing specific feedback encourages improvement.
- Creating clear action plans helps manage shift responsibilities and enhance team morale.
- Addressing repeated performance mistakes with immediate training reinforces proper practices.
Overall Store Performance
- Strong overall sales require investigation into underperforming departments to identify issues.
- Converse honestly with associates to discuss punctuality, emphasizing the impact on team dynamics.
Personal Work Preferences and Attitudes
- Competitive nature drives motivation and performance; enjoying fast-paced environments can foster job satisfaction.
- High performance standards and accuracy in work are expected for quality assurance.
- Maintaining a positive outlook can influence team morale; collaboration and trust amongst colleagues are integral to success.
- Strong execution and the ability to handle stress are key strengths in achieving results.
Development and Motivation
- Guiding and coaching colleagues fosters development and creates a productive workplace culture.
- Recognizing earned rewards reinforces motivation; a natural inclination to influence and inspire others enhances collaborative success.
- Prioritizing results and effective execution over long-term strategy ensures immediate challenges are met.
Communication and Ethics
- Clear and honest communication is critical in both individual and team settings.
- Following company policies and regulations establishes trust and integrity within the workplace.
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Description
This quiz consists of flashcards designed to help you prepare for the Walmart assessment. It covers scenarios related to customer service and coupon policies, ensuring you are ready to navigate common situations effectively. Practice recognizing best practices in communication and problem-solving with customers.
