Verbal Communication - Listening and Speaking
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Questions and Answers

What is the complete equation that represents verbal communication?

  • Speaking + Writing
  • Speaking + Listening (correct)
  • Writing + Reading
  • Listening + Reading
  • What percentage of verbal communication is attributed to speaking?

  • 25%
  • 75%
  • 50% (correct)
  • 100%
  • What type of listening involves 'sharing' of feelings?

  • Empathetic Listening
  • Sympathetic Listening (correct)
  • Passive Listening
  • Active Listening
  • What is the primary goal of empathetic listening?

    <p>To seek a truer understanding of the speaker's emotions</p> Signup and view all the answers

    What is the key difference between sympathetic and empathetic listening?

    <p>Empathetic listening involves seeking a truer understanding of emotions</p> Signup and view all the answers

    What is the primary characteristic of a truly empathetic listener?

    <p>They acknowledge the speaker's emotions</p> Signup and view all the answers

    At what rate do most Indians speak, according to the text?

    <p>170 to 180 wpm</p> Signup and view all the answers

    What is a crucial aspect of achieving fluency in speech?

    <p>Having all other speech parameters in place</p> Signup and view all the answers

    What is essential for good expression in speech?

    <p>Transforming ideas into words</p> Signup and view all the answers

    What is a key factor in achieving voice clarity?

    <p>Practicing regularly</p> Signup and view all the answers

    What is the first step towards better speech, according to the text?

    <p>Slowing down the rate of speech</p> Signup and view all the answers

    What is the primary advantage of putting thoughts into writing?

    <p>To encourage the unrestricted flow of thoughts</p> Signup and view all the answers

    What is the main cause of nervousness according to the text?

    <p>The fear of forgetting</p> Signup and view all the answers

    What is the purpose of a good storage system or display format?

    <p>To make it easy for listeners to understand one's ideas</p> Signup and view all the answers

    What is the relationship between forgetting and nervousness according to the text?

    <p>Forgetting causes nervousness</p> Signup and view all the answers

    What is the benefit of ranking ideas in terms of importance and efficacy?

    <p>It facilitates the strategic evaluation of ideas</p> Signup and view all the answers

    What is the primary purpose of a presentation or display format?

    <p>To present ideas in a clear and organized manner</p> Signup and view all the answers

    What is a key element in demonstrating empathy to others?

    <p>Acknowledging and validating their emotions</p> Signup and view all the answers

    What is the purpose of brainstorming in content development?

    <p>To generate as many ideas as possible</p> Signup and view all the answers

    What is the primary focus of effective listening?

    <p>Identifying the central theme of the message</p> Signup and view all the answers

    What is the recommended approach to handling distractions during a conversation?

    <p>Eliminate distractions by closing doors, turning off radios, and TVs</p> Signup and view all the answers

    What is the primary goal of the 'What to Speak' part of the speaking process?

    <p>To determine the content and structure of the message</p> Signup and view all the answers

    What is the recommended approach to responding to a speaker's message?

    <p>Hold your rebuttal until you have heard the total message</p> Signup and view all the answers

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