Effective Verbal Communication

Verbal Communication

Tone and Pitch

• Tone: the emotional attitude conveyed through words
• Pitch: the highness or lowness of one's voice
• Combination of tone and pitch can significantly impact the message conveyed
• Examples:
  • A sarcastic tone with a high pitch can come across as condescending
  • A serious tone with a low pitch can convey authority and confidence

Active Listening

• Giving attention to the speaker and making an effort to understand the message
• Key elements:
  1. Maintaining eye contact
  2. Avoiding interruptions
  3. Paraphrasing and summarizing what the speaker said
  4. Asking open-ended questions
  5. Avoiding distractions (e.g., putting away electronic devices)
• Benefits:
  • Builds trust and rapport with the speaker
  • Encourages open and honest communication
  • Reduces misunderstandings and conflicts

Public Speaking

• Effective verbal communication in front of an audience
• Key elements:
  1. Preparation: knowing the material and practicing the presentation
  2. Confidence: believing in oneself and the message
  3. Eye contact: engaging with the audience and maintaining attention
  4. Body language: using open and confident nonverbal cues (e.g., uncrossing arms)
  5. Vocal variety: using changes in tone, pitch, and volume to engage the audience
• Tips for overcoming anxiety:
  1. Take deep breaths before speaking
  2. Focus on the message rather than self
  3. Visualize a successful presentation
  4. Practice in front of a small group or mirror

Verbal Communication

Tone and Pitch

• Tone is the emotional attitude conveyed through words
• Pitch is the highness or lowness of one's voice
• The combination of tone and pitch significantly impacts the message conveyed
• A sarcastic tone with a high pitch can come across as condescending
• A serious tone with a low pitch can convey authority and confidence

Active Listening

Characteristics

• Giving attention to the speaker
• Making an effort to understand the message

Key Elements

• Maintaining eye contact
• Avoiding interruptions
• Paraphrasing and summarizing what the speaker said
• Asking open-ended questions
• Avoiding distractions (e.g., putting away electronic devices)

Benefits

• Builds trust and rapport with the speaker
• Encourages open and honest communication
• Reduces misunderstandings and conflicts

Public Speaking

Key Elements

• Preparation: knowing the material and practicing the presentation
• Confidence: believing in oneself and the message
• Eye contact: engaging with the audience and maintaining attention
• Body language: using open and confident nonverbal cues (e.g., uncrossing arms)
• Vocal variety: using changes in tone, pitch, and volume to engage the audience

Overcoming Anxiety

• Take deep breaths before speaking
• Focus on the message rather than self
• Visualize a successful presentation
• Practice in front of a small group or mirror