Vehicle Handover Reminder Procedures

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Questions and Answers

What key information should be included in the reminder message the day before vehicle handover?

Marketing promotions and offers
Customer's personal details
Previous vehicle history
Scope of the visit, time of appointment, duration, and location (correct)

Which of the following is NOT a required component of the reminder message for vehicle handover?

Time of appointment
Client's service history (correct)
Duration
Scope of the visit

When should the sales consultant send the reminder to the client?

Two days after the handover
The day before the handover (correct)
On the day of the handover
One week before the handover

Which of the following methods can be used to send the reminder to the client?

<p>By any method preferred by the client (C)</p> Signup and view all the answers

What is the main purpose of the reminder sent by the sales consultant?

<p>To confirm the details of the vehicle handover appointment (A)</p> Signup and view all the answers

Flashcards

Vehicle handover reminder

A message sent to a client the day before their vehicle handover appointment, reminding them of the details.

Scope of the visit

The activities that will take place during the vehicle handover appointment.

Time of appointment

The specific time the client's vehicle handover appointment is scheduled for.

Duration

The estimated duration of the vehicle handover appointment.

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Location

The physical address or location where the vehicle handover appointment will take place.

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Study Notes

Vehicle Handover Reminder

Sales consultants should send a reminder the day before a vehicle handover.
The reminder should be sent via the client's preferred communication method.
The reminder must include specific key information.
The reminder should detail the scope of the visit (what will happen).
The reminder should state the client's appointment time.
The reminder should specify the duration of the appointment.
The reminder should clearly indicate the location of the handover.

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Description

This quiz covers the essential steps for sending reminders before a vehicle handover. Sales consultants will learn how to effectively communicate with clients through their preferred methods, ensuring all key information is included. Additionally, it focuses on detailing the appointment time, duration, and location clearly.