Vehicle Handover Reminder Procedures
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Questions and Answers

What key information should be included in the reminder message the day before vehicle handover?

  • Marketing promotions and offers
  • Customer's personal details
  • Previous vehicle history
  • Scope of the visit, time of appointment, duration, and location (correct)
  • Which of the following is NOT a required component of the reminder message for vehicle handover?

  • Time of appointment
  • Client's service history (correct)
  • Duration
  • Scope of the visit
  • When should the sales consultant send the reminder to the client?

  • Two days after the handover
  • The day before the handover (correct)
  • On the day of the handover
  • One week before the handover
  • Which of the following methods can be used to send the reminder to the client?

    <p>By any method preferred by the client</p> Signup and view all the answers

    What is the main purpose of the reminder sent by the sales consultant?

    <p>To confirm the details of the vehicle handover appointment</p> Signup and view all the answers

    Study Notes

    Vehicle Handover Reminder

    • Sales consultants should send a reminder the day before a vehicle handover.
    • The reminder should be sent via the client's preferred communication method.
    • The reminder must include specific key information.
    • The reminder should detail the scope of the visit (what will happen).
    • The reminder should state the client's appointment time.
    • The reminder should specify the duration of the appointment.
    • The reminder should clearly indicate the location of the handover.

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    Description

    This quiz covers the essential steps for sending reminders before a vehicle handover. Sales consultants will learn how to effectively communicate with clients through their preferred methods, ensuring all key information is included. Additionally, it focuses on detailing the appointment time, duration, and location clearly.

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