Podcast
Questions and Answers
What should you do before creating a video or taking pictures during a vehicle handover experience?
What should you do before creating a video or taking pictures during a vehicle handover experience?
- Ask the client's permission to create a video or take pictures (correct)
- Take pictures without informing the client
- Notify the client after the recording is done
- Immediately start recording without permission
What option should you offer the client regarding the devices used for capturing photos or videos?
What option should you offer the client regarding the devices used for capturing photos or videos?
- Only use the retailer's camera regardless of the client's preference
- Ask the client if they prefer their personal device or the retailer's camera (correct)
- Use your phone without considering the client's choice
- Tell the client they cannot use their device
What should be done if a client prefers not to have their photo or video taken?
What should be done if a client prefers not to have their photo or video taken?
- Offer to take their photo but only with your camera
- Respect their choice and do not take any media (correct)
- Insist on capturing the moment anyway
- Ask them repeatedly until they agree
How should you handle a situation where the client is unsure about having a video taken?
How should you handle a situation where the client is unsure about having a video taken?
What is the first step you should take in creating sharable moments during vehicle handover?
What is the first step you should take in creating sharable moments during vehicle handover?
Flashcards
Shareable Moment Capture
Shareable Moment Capture
Asking the client's permission to document the vehicle handover experience through video or pictures.
Client Choice for Documentation
Client Choice for Documentation
Offering the client the choice to document the handover using their own phone or a shared camera.
Respecting Client's Privacy
Respecting Client's Privacy
Respecting the client's decision to not be recorded, even if it's due to personal or cultural reasons.
Shareable Moments
Shareable Moments
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Capture & Share
Capture & Share
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Study Notes
Shareable Moments - Vehicle Handover
- Capture memorable moments for sharing.
- Obtain client permission for photos/video during handover.
- Offer choice: client phone, staff phone, or retailer camera.
- Respect client preferences regarding photography (personal/cultural reasons).
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